Pure Chat Software


 

Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to their websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla.

This solution focuses strictly on live chat and strikes a balance between simplicity and functionality. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website.

Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation.

 

Pure Chat - Dashboard
 
  • Pure Chat - Dashboard
    Dashboard
  • Pure Chat - Multiple devices
    Multiple devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

160 Reviews of Pure Chat

 

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Software Advice Reviews (4)
More Reviews (156)

Showing 1-4 of 4

Matthew from CityScape Insurance, LLC
Specialty: Insurance

September 2015

September 2015

Look no further than Pure Chat!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Pure Chat is incredibly easy to implement and with their Wordpress plugin I could teach a 3yr old how to get it up and running. Top it off they have a ton of customization features to choose from, an easy dashboard to navigate, and a great user experience. I especially like that I can both save and send a copy of the conversation, this ads credibility to the prospect and makes record keeping a breeze.

Likes Least

What's not to like, excellent service, awesome product, and super easy to use.

Recommendations

Simple. What are you waiting for? Ad value and another communication channel for prospecting consumers. These days consumers value their time more than anything and are looking for the most convenient solution they can. Make it even easier to communicate anywhere and anytime.

 
 

Robert from Axosoft
Specialty: Software / IT

September 2015

September 2015

Great Chat Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We use Pure Chat for our entire sales team and Customer Success team. It's really easy to use and the interface is nice too.

Likes Least

I have not had any issues so far. This tool does what it's supposed to.

Recommendations

Make sure to enable the notifications, helps you see the incoming chats while you're in the middle of other stuff (like checking email).

 
 

Glenn from Krank Golf
Specialty: Other

September 2015

September 2015

Pure Chat boosts sales and helps us connect with customers everywhere!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use stands out. Within 30 minutes of signing up, we had Pure Chat up on our site and working. ITs great to have a link to chat in our email signatures, so customers can reach out to us on their schedule, and with a very non threatening medium. Pure Chat staff are great to work with, and quick to answer any questions or concerns.

Likes Least

I wish that the integration with Infusionsoft was a bit more robust. I also would love to have a place where people could put their phone number if they wanted to.

Recommendations

It's a no brainer to try it. Low cost, highly effective, and makes it so easy for your prospects and customers to get in touch.

 
 

Michael from Krank Golf
Specialty: Retail

September 2015

September 2015

My Pure Chat Opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The way it has opened up avenues of communication to customers around the world that previously could not be contacted. Also there is always someone there to offer assistance to me if needed.

Likes Least

There really is nothing that I have found to be a hindrance to our business.

Recommendations

Be sure to read reviews and test the product and ensure that it can accommodate what your needs are.

 
 
 
Showing 1-20 of 156

Amanda from gordon family law
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great easy to use chat software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Free chat software for my website, it's easy to use and helps my business grow. I'm happy with the product and would recommend to any small business.

Pros

FREE! Easy to set up, functional with my website

Cons

I would like more tracking information to be free. I want to know where my leads are coming from.

Advice to Others

very functional for a small business

Source: Capterra
 

Chantelle from 365Tickets Ltd

February 2017

February 2017

Pure Chat - An experience customers will love.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Pure Chat is an amazing tool that has cut down the time we spend replying to emails as we are able to answer questions instantly for customers and keep them happy. Which is key to our business!

Source: Capterra
 

Deborah from Canscribe

February 2017

February 2017

Excellent in all areas

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My coworkers and I use purechat on a daily basis and love it. It is very user friendly and whenever we need help, the support team is very helpful. I highly recommend them!

Source: Capterra
 

Shaunte from Wedflik and Birch Photographers by David Tutera
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Great and simple to use :D

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have made many sales using this system. It is easy to use and there are many settings to better assist you getting that sale

Pros

User friendliness

Cons

Not being able to change the auto sign in to specific days. Right now I can choose Mon, tues, and Friday from 10 - 5 pm , however I can not place a 12- 5 on Wed and Thurs.

Advice to Others

SEE ABOVE

Source: Capterra
 

Caren from Coffee Pond Photography

February 2017

February 2017

PureChat has been working really well for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Our employees and customers have all liked using PureChat to communicate. It's very easy to use and allows us to answer our customers' questions almost instantly. Using PureChat helps us feel more in touch with our customers.

Source: Capterra
 

Melissa from Gravity Defyer Inc.

February 2017

February 2017

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software is easy to use, great quality and customer support. Would be great if we are able to upload images on chat.

Source: Capterra
 

Jodie from Mail Call Couriers
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Pure chat review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Working in a contact centre, I find It's more convenient then speaking to clients over the phone simply because you can take a few chats at a time.

Pros

The ability to review other peoples chats without the customer knowing, for training purposes.

Cons

Pop alerts for a new incoming message should be more noticeable.

Advice to Others

Not at this time

Source: Capterra
 

Andrea from PSC

February 2017

February 2017

Great Service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps me keep in touch with my customers -- been using it over 3 years on 4 different websites. Love the product!

Source: Capterra
 

Julian from Tiger Stream

February 2017

February 2017

Great service

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

The ease of use provided by pure chat is what truly sticks out to our online business. I can work from my phone or desktop computer any day of the week. Their customer support team is top notch as well. Thanks

Pros

Ease of use

Cons

None

Advice to Others

Great customer support

Source: Capterra
 

sara from Toucanian

February 2017

February 2017

It is a good one thing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Is good for small businesses and easy to use. You give a good service to the customer and it seems to be bigger than it really is.

Source: Capterra
 

Dino from 365 Tickets USA, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent Product, Excellent Support!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Purechat is the only chat product we have found that is easy to use for our customers and our operators and hase seamless integration.

Source: Capterra
 

Lino from Gravity Defyer

February 2017

February 2017

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use. Like the feature where you can see who is visiting your website. Very user friendly.

Source: Capterra
 

Andrew from Staples Premedia

February 2017

February 2017

Works Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this technology mainly as a way for customers to chat with me about jobs submitted, and to ask general questions. So far, it has worked flawlessly, and having alerts on my desktop is a very helpful feature. I have not used customer support, so I cannot honestly review it, but I'm sure that it is satisfactory. It fits my needs and the needs of my company well.

Source: Capterra
 

Catherine from Napa Valley Wine Academy

February 2017

February 2017

Pure Chat Keeps is Connected

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

If potential customers have questions, we know right away, never letting us miss an opportunity to help or clarify questions when the chat function is live. The reports are extremely useful as well.

Source: Capterra
 

Joost from Tintel

February 2017

February 2017

Great software, lacks functionalities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to implement and use. Support is excellent. However I found some features are really missing, like searching the body of chats. Still it's good value for money compared to other live chat software.

Source: Capterra
 

Gordon from Byu

February 2017

February 2017

It is good enough

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's worked okay. It works most of the time but has not worked at least two times in the time I've used it.

Source: Capterra
 

Anton from Pay.nl
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Purechat Sales & Care user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Purechat is a very decent chat engine that allows you to view a lot of information on the visitors on your webpage besides just the chat applet. This helps us to get the most out out the sales channels. The only major downside is that the applet can not be opened in a popup. This means that every time a customer changes pages we lose the chat, this is a big problem.

Pros

Detailed information about visitors on our webpage

Cons

The fact that chats can not open in popup screens so people can navigate our website freely without disconnecting from the chat.

Advice to Others

If you see someone on your page looking at your product, open a chat and ask if they need help. Proactive sales are the way to go here.

Source: Capterra
 

VANESSA from Accurate Biometrics
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Accurate Biometrics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

This overall is great service and a great tool for our customers since this gives them access to contact us immediately and provide them with the necessary information.

Source: Capterra
 

David from N/A
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

awesome chat!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this product everyday and its very easy to use and never crashes. You can customize you environment to whatever you wish!

Source: Capterra
 

Darragh from Henry Seymour

February 2017

February 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Purechat is easy to use and enables us to provide quick responses to our customers. We are also able to receive queries outside of normal business hours.

Source: Capterra