--- title: "Questback Software Reviews, Demo & Pricing - 2026" description: "Review of Questback Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/questback-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Questback Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/questback-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/questback-profile/alternatives/) # Questback Review From €2,500-€8,000/year Free trial 3 plans Wondering if Questback is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Questback 4.7 [(58)](https://www.softwareadvice.com/crm/questback-profile/reviews/) Pricing Starting at €2,500.00 per year ### About Questback Questback excels as a pioneering Experience Management platform, specializing in elevating customer and employee experiences alike. Their mission revolves around enabling organizations to evolve and grow smarter through effective utilization of feedback from key stakeholders. Renowned as the foremost authority in experience management in the Nordics, they extend our services to a global clientele. Boasting a team rich in diversity, with an array of nationalities and backgrounds, they share a unified belief in the power of smart organizations to surpass their competitors by fostering more engaging experiences. Do you work for Questback? [Manage this product listing](https://www.g2.com/products/questback-2022-12-18/claim_requests/new?auto=true) Wondering if Questback is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Questback User Interface ## Popular Questback Alternatives Main Product Questback 4.7 [(58)](https://www.softwareadvice.com/crm/questback-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.49Value for money - 4.71Customer support - 4.55Functionality Pricing Starting at €2500.00 per year Get Price Alternative Product [UmfrageOnline](https://www.softwareadvice.com/product/449992-Enquetes-Maken/) 4.6 [(1805)](https://www.softwareadvice.com/product/449992-Enquetes-Maken/reviews/) Ratings Breakdown - 4.63Ease of use - 3.85Value for money - 4.21Customer support - 4.53Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) 4.7 [(11619)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.77Value for money - 4.37Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10525)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2934)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(985)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## Questback Pricing and Plans Questback has three plans. Questback Starter is €2,500.00/yr billed annually. Questback Business is €5,000.00/yr billed annually. Questback Enterprise is €8,000.00/yr billed annually. Free trial Questback Starter €2,500.00 per year Perfect for smaller teams or organizations aiming to explore customer surveys easily and quickly.… No plan information available Questback Business €5,000.00 per year Deeper insights with added support, designed for medium-sized organisations wanting to elevate their customer and employee surveys.… No plan information available Questback Enterprise €8,000.00 per year All-in-one package for those looking to optimize customer experience with a personalized and advanced strategy.… No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Questback pricing compare to alternatives? Questback's starting price is €2,500.00/year. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Questback4.7[(58)](https://www.softwareadvice.com/crm/questback-profile/reviews/) | €2,500.00 /yr | Available | Not available | 4.5 | | [UmfrageOnline](https://www.softwareadvice.com/product/449992-Enquetes-Maken/)4.6[(1,805)](https://www.softwareadvice.com/product/449992-Enquetes-Maken/reviews/) | $35.00 /mo | Available | Available | 3.8 | | [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/)4.7[(11,619)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) | Free | Not available | Available | 4.8 | | [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)4.6[(10,525)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) | $30.00 /user/mo | Not available | Available | 4.4 | | [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/)4.7[(2,934)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) | $39.00 /mo | Not available | Available | 4.5 | Questback4.7[(58)](https://www.softwareadvice.com/crm/questback-profile/reviews/) * * * Starting price €2,500.00 /yr Free trial Available Free version Not available Value For Money 4.5 - [UmfrageOnline](https://www.softwareadvice.com/product/449992-Enquetes-Maken/)4.6[(1,805)](https://www.softwareadvice.com/product/449992-Enquetes-Maken/reviews/) * * * Starting price $35.00 /mo Free trial Available Free version Available Value For Money 3.8 - [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/)4.7[(11,619)](https://www.softwareadvice.com/forms-automation/google-forms-profile/reviews/) * * * Starting price Free Free trial Not available Free version Available Value For Money 4.8 - [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)4.6[(10,525)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) * * * Starting price $30.00 /user/mo Free trial Not available Free version Available Value For Money 4.4 - [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/)4.7[(2,934)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) * * * Starting price $39.00 /mo Free trial Not available Free version Available Value For Money 4.5 ## Questback Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Questback 360 Degree Feedback Action Management Activity Dashboard Activity Tracking Alerts/Notifications Anonymous Feedback API Chat/Messaging Churn Management Collaboration Tools Commenting/Notes Communication Management Complaint Monitoring Conditional Logic Continuous Feedback CSAT Survey Structure Customer Database Customer Experience Management Customer History Customer Journey Mapping Customizable Branding Customizable Forms Customizable Questions Customizable Reports Data Analysis Tools Data Import/Export Data Security Drag & Drop Email Management Email Marketing Email Reminders Employee Onboarding Feedback Management Goal Setting/Tracking Mobile Survey Monitoring Multi-Channel Data Collection Multi-Channel Distribution Multi-Language NPS of Customers NPS of Employees NPS Survey Structure Offline Response Collection Performance Management Performance Metrics Performance Review Management Progress Tracking Pulse Surveys Question Branching Question Library Question Piping Randomization Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Reporting Reminders Reporting & Statistics Response Quotas Response Validation Search/Filter Self Assessment Sentiment Analysis Skip Logic SMS Messaging Support Audio/Images/Video Survey Builder Surveys & Feedback Tagging Template Management Text Fields Third-Party Integrations Training Management Trend Analysis URL Customization Visual Analytics Workflow Management ## Questback User Reviews ## Questback customer ratings - Overall rating: 4.7/5 - Total reviews: 58 ### Rating distribution - 5 stars: 45 reviews (78%) - 4 stars: 12 reviews (21%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.5/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Absolut begeistert - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Farming - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Ich bin ein absoluter Fan vom Tool und habe fast alles selbst gemacht, da ich wirklich richtig Lust darauf hatte. Ich habe hier und da Hinweise und Unterstützung durch Questback erhalten, konnte aber wirklich vieles selbst machen :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Questback ist ein super Tool, um unterschiedliche Befragungen im Unternehmen durchzuführen. Wir haben es für die 360 Grad Befragung unserer Führungskräfte genutzt und waren sehr begeistert. Das Tool lässt sich sehr gut nutzen und Dinge können selbstständig eingestellt und angepasst werden, wenn man sich damit selbst beschäftigen möchte. #### Cons Es gibt nicht was mir negativ aufgefallen ist. Ich bin auch vom Support mehr als begeistert. Es hat alles reibungslos funktioniert. #### Vendor response Dear Diana, thank you so much for this wonderful review! We are glad to hear that the work we put into making it easy to use has paid off. We are also happy to know that you have received support when you needed it and that they were able to impress you! Replied September 2026 --- ### Richnerstutz ist happy mit Questback - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Printing - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Richnerstutz AG wird durch Theresia Schönner betreut. Wir sind mit dem Kundensupport superhappy. Die Reaktionszeit ist unschlagbar. Zudem werden uns bei allen anfallenden Fragen geholfen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Questback ist einfach und leicht verständlich. Man findet sich superschnell zurecht und kann professionelle Umfragen mit eigenem Layout gestalten. Auch Hausfarben können hinterlegt werden. So bekommt der Kunde eine Anfrage im Stil der Unternehmung. #### Cons Der Aufbau von Auswertungen kann zeitintensiv sein (zB. pro Mitarbeiter). Dies ist jedoch ein einmaliger Aufwand. #### Vendor response Dear Alexandra, thank you for taking time to let us know what you think about our staff and the tool. We are happy to hear that you feel so very greatly supported and that the software works well for you! Replied September 2026 --- ### Feedback on a Feedback Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience was good. Its a good tool and would recommend exploring this as a survey vendor. Very responsive team too when needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It was ease to create surveys. Questback (in particular Tobias) was very quick to respond to any queries. #### Cons It can take getting used to to analysis the feedback, but once you get the hang of it, it was a great tool for gathering information. #### Vendor response Thank you for taking the time to give feedback on our feedback tool! We are glad to hear that our staff are taking good care of our customers and that the tool is working well for you! We are continuously working on making the tool and the reporting as easy to use as possible while making sure that the required depth is there to get actual insights and not just numbers. If you ever have ideas on how to make it even easier feel free to tell Tobias about it. Replied September 2026 --- ### More than just a survey tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Museums and Institutions - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Questback has been very positive. Beyond the platform itself, I particularly value the support to survey design and methodology with experienced experts whenever needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Questback is its ease to use and the wide range of features available for survey design and analysis. The platform is continuously being developed, which means new improvements and functionalities are regularly introduced One of the most valuable features for me is LiveReports. It makes reporting faster and more efficient, allowing stakeholders to access results in real time without the need for manual reporting. I also highly value the support and consulting services provided by Questback. Being able to discuss survey design, question wording, scales, and research methodology with experienced experts is extremely helpful when planning and conducting research projects. #### Cons Like any survey tool, Questback has its limitations. Thankfully the platform is continuously improving. #### Vendor response Dear Essi, thank you for taking the time to review us! We are happy to hear that you feel this well taken care of at Questback and by our expert team. As you said, we are always improving and thus we believe that we can continue to provide you with great value in the years to come. Replied June 2026 --- ### Questback is the best value for your money! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Great mix of human expert consultant support and quick tool feedback through a well designed tool. I am amazed how fast I received results and how efficient the tool took care of many tasks we used to have in the past. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer support through a survey experienced consultant. A vey good tool that is mostly self-explanatory (high level of ease of use) and gives fast feedback results. The simulation of the user interface makes it easier to design a good survey. I low the live survey results. #### Cons Did not really find a critical area yet. If I had to pick an area, it would be that fact that it has many options, that makes it feel more complex for beginners, but it is also a USP. #### Vendor response Thank you Roman for your positive review of the Questback online feedback tool! We invest heavily in ensuring feedback is turned into action, and it makes us happy and proud to hear it is appreciated by our customers. I am especially happy to hear that you experience the best value for money, ease of use and professional customer support through our experienced consultants. Thank you again for taking the time to write a review! Replied June 2026 --- ### Phantastischer Support! Absolut empfehlenswert. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Ich würde gerne mehr als fünf Sterne geben. Die Umfragen sind so individualisiert gestaltbar - mit Hintergrund-Logo und/oder Logo in der Ecke. Für jede Art der Fragestellung gibt es ein Layout. Über Vorschau kann man Test-Umfragen machen. Der Export der Ergebnisse ist denkbar einfach. Und ich kann nur immer wieder betonen, wie schnell Laura Prandner mir bei Fragen zur Verfügung stand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Es ist schwierig zu sagen, was mir am besten gefallen hat. Von der Betreuung durch Laura Prandner, die mir jederzeit zur Seite stand und sich sogar die Zeit nahm, mir zu Beginn über Videocall die einzelnen Funktionen zu erklären, bis hin zu den unzähligen Funktionen und dem herausragenden Datenschutz sowie der Liveverfolgung der Umfrageergebnisse fand ich einfach alles super. #### Cons Da fällt mir nichts ein. Ich kann nur auf meine obigen Ausführungen Bezug nehmen und die positiven Erfahrungen hervorheben. #### Vendor response Herzlichen Dank für Ihre sehr freundliche Bewertung. Wir bei Questback sind sehr stolz auf das, was unsere Mitarbeitenden leisten und geben das Lob gerne weiter! Es freut uns, dass Sie unser Engagement so zu schätzen wissen! Darüber hinaus freut es uns zu lesen dass Sie die Plattform an sich auch so gut fanden und Sie so gut damit arbeiten konnten! Replied June 2026 --- ### Sehr gutes, selbsterklärendes und innovatives Survey Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered bekomme sehr schnell Hilfe bei Supportanfragen, sehr guter und unkomplizierter Kontakt zu den Questback Ansprechpartnern #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Sehr schnelle Erstellung eines Surveys, klar aufgebaut und selbsterklärend . Zudem auch gut, dass es eine KI Funktion gibt (wird aktuell von uns nicht benötigt) #### Cons Es gibt hier nichts zu bemängeln, daher keine Kritikpunkte zu nennen. Optional wäre es schön, wenn eine HTML Receipt Option bei Erhalt des ausgefüllten Surveys per Mail, möglich wäre. Ist aber kein zwingendes Must Have. #### Vendor response Danke, dass Sie sich die Zeit genommen haben uns Ihre Gedanken mitzuteilen. Wir freuen uns zu lesen, dass Sie unseren Support so schätzen! Ebenfalls ist es schön zu hören dass Sie die Erstellung also einfach empfinden und Ihnen im Tool nichts essentielles fehlt. Wir sind weiterhin nur einen Anruf entfernt und freuen uns auf die weitere Zusammenarbeit! Replied June 2026 --- ### Toller Kundensupport trifft einfaches Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 5001-10000 employees - Product usage: less than 1 year · monthly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Tolle Erfahrung und ich wurde von Anfang an toll unterstützt! Das Toll ist von Beginn an sehr leicht zu bedienen und die Auswertung erfolgt extrem schnell #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Erstellung der Fragen; Auswertungen mit einem Klick; sehr Übersichtlich gestaltet Was ich aber hervorheben möchte ist, dass der Kundensupport einfach spitze ist!! #### Cons Wenn ich was finden müsste, dann vielleicht noch mehr Auswahlmöglichkeiten an Fragen; ansonsten ist alles perfekt #### Vendor response Vielen Dank für das viele Lob für unser Tool und unsere Betreuung und dass Sie sich die Zeit für eine Bewertung genommen haben. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. Replied May 2026 --- ### Kundenbefragung leicht gemacht - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Hervorragendes Onboarding, freundlicher und fachkundiger Support, rasche Reaktionszeiten. Die ganze Erfahrung mit dem Team von Questback war bisher äusserst positiv. Gutes Aufzeigen von Möglichkeiten, wie die Auswertungen unserer Befragungen nach unseren Bedürfnissen gestaltet werden können. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Durchdachtest Gesamtkonzept Einfache Bedienbarkeit, man wird durch den gesamten Prozess zur Erstellung einer Umfrage durchgeführt Bereits die Basis-Lizenz bietet zahlreiche Möglichkeiten zur Gestaltung einer Befragung #### Cons Bei der Auswertung und den Vergleichsmöglichkeiten der Befragungen, sind die Optionen mit der Basis-Lizenz etwas eingeschränkt. #### Vendor response Vielen Dank für Ihr ausführliches und positives Feedback! Besonders Ihr Lob für den persönlichen Support geben wir sehr gerne an das gesamte Team weiter. Vielen Dank auch für das Vertrauen, das Sie uns im Vergleich zu Alternativen wie SurveyMonkey entgegengebracht haben. Dass Questback für Sie das beste Preis‑/Leistungsverhältnis bietet, bestätigt unseren Anspruch, leistungsstarke Befragungslösungen mit hoher Flexibilität und intuitiver Bedienung zu verbinden. Wir freuen uns sehr auf die weitere Zusammenarbeit und stehen Ihnen jederzeit gerne zur Seite. Replied April 2026 --- ### Selbsterklärendes Tool mit vielen Möglichkeiten - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Sehr positive Erfahrung von Erstkontakt bis zum Onboarding. Sehr lösungsorientiert und speditive Rückmeldungen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros sehr benutzerfreundliches Tool, Top Kundenservice, sehr schnelle Reaktionszeit im Support, zuvorkommende und freundliche Mitarbeitende, einfache Integration von Übersetzungen, Das Live-Reporting ist sehr wertvoll #### Cons Der Rohdaten-Export war zu Beginn nicht selbsterklärend. Ansonsten gibt es für mich keine Nachteile. #### Vendor response Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben. Auf unseren raschen und qualitativ starken Kundenservice sowie die Reporting-Power in der Lösung sind wir sehr stolz und so freut es uns besonders dies von unseren Kunden bestätigt zu bekommen. Replied April 2026 --- Showing 1 - 10 of 58 Reviews [See All Reviews](https://www.softwareadvice.com/crm/questback-profile/reviews/) ## Questback Popular Comparisons [UmfrageOnline vs Questback](https://www.softwareadvice.com/compare/374705-questback/vs/449992-Enquetes-Maken/)[Google Forms vs Questback](https://www.softwareadvice.com/forms-automation/google-forms-profile/vs/questback/)[SurveyMonkey vs Questback](https://www.softwareadvice.com/crm/questback-profile/vs/surveymonkey/) [Compare All Alternatives](https://www.softwareadvice.com/crm/questback-profile/alternatives/) ## Other Top Recommended Customer Experience Software [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10525) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (7010) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3804) Recently recommended **0** times Stuck Between Options? 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