Since 2000, QuestBack has been the enterprise feedback management system of choice for successful Fortune 100 companies and other large businesses all over the world. QuestBack Enterprise Feedback Suite is a full-featured social CRM platform that includes a comprehensive array of options in enterprise feedback management, customer experience management, social CRM, and market-based solutions.
The QuestBack platform is unique in that it collects data from social media platforms and other marketing venues and converts it into useable, actionable data. QuestBack sets itself apart by acknowledging that the consumer has more power than ever to broadcast product opinions. QuestBack helps larger organizations monitor and optimize their company branding and reputation, accurately evaluate competition and the market, and effectively capture the feedback that consumers are sending out about a particular business. The system offers full social media integration, including Facebook, Twitter, and a multitude of blogging platforms.
As a SaaS-based platform, QuestBack makes it easy to respond to social media alerts in real-time. These responses go a long to way to winning back disgruntled clients, as well as showing appreciation to those who praise your business practices. Since this feedback is received in real-time, responses can be delivered as quickly as possible.
QuestBack Enterprise Feedback Suite is a great fit for mid-size to large companies in many industries, including banking, education, media, retail, and telecommunications, and is an effective solution that can help with branding, CRM, social media, and a host of other marketing and customer-related needs. The QuiestBack platform should be considered by any business looking to harness the power of customer feedback to gain a competitive edge.