ReachEdge Software


 

ReachEdge is a cloud-based customer relationship management (CRM) solution for small businesses with functions such as lead management, marketing automation and marketing analytics.

ReachEdge features include lead capture and tracking, call recording, automated lead nurturing, marketing analytics, ROI reporting and more. With the help of a website plugin, users can track results from all marketing channels, manage contacts and leads, follow up and get an overall picture through statistics.

With real-time alerts via mobile devices, users can respond early to close the deal. Users can check emails, listen to their calls and take actions such as adding notes, tagging leads, classifying leads and more. ReachEdge comes with customized marketing emails for prospects and customers. Messages can be sent automatically by selecting tags or marketing sources. 

 

ReachEdge - Centralized lead inbox
 
  • ReachEdge - Centralized lead inbox
    Centralized lead inbox
  • ReachEdge - Real-time alerts
    Real-time alerts
  • ReachEdge - Marketing activity report
    Marketing activity report
  • ReachEdge - Customizable marketing emails
    Customizable marketing emails
Supported Operating System(s):
Web browser (OS agnostic)

40 Reviews of ReachEdge

Showing 1-20 of 40

 

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Juan from UAG
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

I have been using Reach Edge since 2012. Amazing experience.

Ease-of-use

Functionality

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Value for Money

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great feedback from the company and great results, getting leads every single day which is the most important thing about the software

Pros

Pretty simple and easy to use and manage a database. It gives you reports, besides the support your getting from representatives

Cons

Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.

Source: Capterra
 

Brooke from ClarityMD
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Reach Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Updating the website was easy, but I could never get it to look very good. Reports were too confusing. Customer service was not impressive.

Cons

Customer service

Source: Capterra
 

Juan from UAG School of Medicine / ILCSA
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2016

December 2016

Outstanding Customer Service

Ease-of-use

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Value for Money

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We have been working with Reach Edge for about 5 years for two different companies, one local and one international. Lead generation has been very effective and when we need anything our specialist is always there to help us and to suggest new ideas on our behalf.

Pros

very easy to use, platform designed for almost every person.

Cons

none

Advice to Others

simple to use and helpful to make decisions.

Source: Capterra
 

Launie from Mark Anthony Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Launie Morgan's review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

My account manager Matt, has been very helpful, with all of my needs for the campaign. We had tried another company before going with Reach Local and what a difference it has been. Having someone local who can physically come in and meet with me has been a real benefit as well. I have learned a lot from Matt and thank Reach Local for their on going support with our ad campaign.

Pros

ease of use

Cons

wanting to know more

Advice to Others

not at this time

Source: Capterra
 

Gerard from Logos Promote
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

A fair deal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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They Will work with you. They may not get it right the first time, But they will make it right.
My sales have improved since taking them on board. I would recommend the to a client.

Pros

It works

Cons

Interface is confusing. Reports not that in depth

Source: Capterra
 

Mojan from Main Street Oriental Rugs

November 2016

November 2016

Edge software provides useful data.

Ease-of-use

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Value for Money

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The Reach Edge software is easy to use; the dashboard provides at-a-glance statistics and data that's useful to our company.

Source: Capterra
 

rohit from nova physicain wellness center

November 2016

November 2016

good job so far

Ease-of-use

Functionality

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Customer Support

Value for Money

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initially after few hiccups, things have improved/. At times my wife tried to call and talk more about ways to improve but no much help from your side/

Source: Capterra
 

John from Lifetime Heritage Films Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ReachEdge is great as a starting CRM package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

ReachEdge is a great product as a starting CRM package. I'm just starting with CRM and have quickly found that I've outgrown it. The interface is a functional graphic interface and easy to use. I've found that the software does not have enough flexibility and cannot be adapted enough to work as the CRM tool for me. The phone logging and recordings are great and that is what makes this product stand out.

Pros

I like the way it records and logs phone calls and web contacts.

Cons

Lack of flexibility to fit the way my business works.

Advice to Others

Great for capturing leads. Not great for fitting how your business works. For example, a lead can only fit into the categories predefined in the program. Because many of my leads are solid or long term leads. I would like to have a pre-customer category in addition to long term lead category where currently many leads get dumped. Additional leads stages defined by the user would make this much more useful.

Source: Capterra
 

Gina from RMM
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ReachEdge Team Rocks!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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The ReachEdge team ROCKS! They are very helpful and timely on fixing and updating our websites. The team communicates with us and never leaves us hanging. I would recommend them 100%

Pros

Very easy to Navigate.

Cons

Lack of training from our account manager

Source: Capterra
 

Justine from Plyomax Fitness Centre

November 2016

November 2016

ReachEdge Customer Review

Ease-of-use

Functionality

Product Quality

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Value for Money

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At the start of the process we encountered many issues with the initial set up of our website. After a few hiccups we were able to establish what features were included in the basic web design pricing as well as establish a compromise for any additional features. Our rep, Taylor Westerman was very helpful and worked very closely with our team to get the site up to expectations.

The backend system is very easy to use and navigate and for the price - you can't beat it!

Source: Capterra
 

Cristian from Old Pasadena Collection Apartments

November 2016

November 2016

Reach Edge succeeds in what it does

Ease-of-use

Functionality

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Value for Money

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From my experience Reach Edge is conpletely connected in all that it does. If you have a website you can change things, leads come in and you can view them with ease. I personally enjoy reach edge a lot however I do find it difficult with the terminology. When I first started, I was unsure about what an "Organic Lead" was. If there was a guide on the terminology under help, that would be fantastic.

Pros

I find this software useful to present data in meetings and analysis

Cons

The software doesn't link to other specific programs. It is its own separate program

Advice to Others

It is very well done however I do find it difficult to print out reports and graphs

Source: Capterra
 

Alan from Benchmark Pet Services

November 2016

November 2016

Great service, great support!

Ease-of-use

Functionality

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Value for Money

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ReachEdge has been a great platform for driving business. Their team has always shown themselves to be knowledgeable and available, and the software has been easy enough to use that their help isn't needed too often!

Pros

Easy to use, effective at driving business

Cons

N/A

Source: Capterra
 

Katie from MRS Property Management
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Helpful Tools!

Ease-of-use

Functionality

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Value for Money

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ReachLocal offers helpful tools that we use on a daily basis. The lead-tracking system through the Dashboard is great. The available reports have provided us with useful trend information so we can see our traffic constantly. We would definitely recommend ReachLocal to other businesses seeking similar marketing tools.

Pros

Good lead tracking and excellent customer support

Source: Capterra
 

Elissa from Valley Dental Group
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Payroll and Marketing Manager

Ease-of-use

Functionality

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Value for Money

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I have used REACH Local for 2+ years and the only reason we are paying for REACHEdge is for the website. We don't use any of the other products. We would like to the option to just pay for REACH website.

Pros

we like that it tracts the REACH chat leads

Cons

It would be better if it hooked up with our patient system so that we could track emails and contacts that way

Advice to Others

no

Source: Capterra
 

Cassidy from Roll-A-Guard
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

With them from the start and still here

Ease-of-use

Functionality

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We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)

Pros

Easy to use. Great customer support.

Cons

Nothing.

Source: Capterra
 

Lori from D. Pollack Glass & Mirror

November 2016

November 2016

Some things should have stayed the same and wish there were other options

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Functionality

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It would be great to be able to pull reports myself as customer instead of having to contact rep, so can see long running list of contacts. Also, a report of some sort to see the amounts of what money we are making from the customers from the software.

Source: Capterra
 

Danelle from Gerstein Eye Institute

October 2016

October 2016

Reach Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We have been using Reach Edge through reach local for several years. Love the ability to log in and any time to review reports and tracking. This has proven to be a valuable tool for our office.

Pros

The ability to access reports anytime.

Cons

Deciphering some of the reports.

Advice to Others

Ask your account Rep to review reports with you to better understand how they are helping your businesss grow.

Source: Capterra
 

Mike from McHenry Heating & Air

October 2016

October 2016

Website review

Ease-of-use

Functionality

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The original set up was fairly straight forward. We provided the designers with some info and they ran with it.

Source: Capterra
 

Nitika from Alive & Shine Center
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Reachedge use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

It can be a bit confusing to use reachedge. Its not clear what is google analytics and what amount is being used daily.

Pros

That is has reports and the emails I get when customers reach out.

Cons

expensive

Source: Capterra
 

Mariah from Keller Child & Family Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Review of Reach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Overall using Reach has been a good experience. When I need help..they are there however sometimes it can take a few days to get fixed.

Source: Capterra