Remedy 9 is a digital service management platform that combines a service desk manager, a change manager, a service delivery manager and an IT director into one solution. It provides both web-based and on-premise deployment.
The solution provides smart reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.
Remedy 9 keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.
Remedy 9 enables users to define a service catalogue for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.