Remedy 9 Software


 

Remedy 9 is a digital service management platform that combines a service desk manager, a change manager, a service delivery manager and an IT director into one solution. It provides both web-based and on-premise deployment.

The solution provides smart reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.

Remedy 9 keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.

Remedy 9 enables users to define a service catalogue for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.

 

Remedy 9 - Report creation
 
  • Remedy 9 - Report creation
    Report creation
  • Remedy 9 - Formless data entry
    Formless data entry
  • Remedy 9 - Mobile views
    Mobile views
Supported Operating System(s):
Web browser (OS agnostic)

3 Reviews of Remedy 9

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kundan from ncorp

February 2017

February 2017

asset management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I want to see this product which is used for asset management system in software management . I think is a good software.

Source: Capterra
 

Greg from BlackBerry
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Solid attempt at Asset Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used this product in the past and it works well for an 80/20 rule of covering what you might need in an asset management tool. It ties nicely to the other products that BMC offers. It is not a full fledged CMDB but it does its intended purpose well enough. It is a rather expensive option as well and should be considered carefully. There are a lot of functions in the tool that are great and well thought out but there are also an number of bespoke items that are not likely to fit your organization. Again, 80/20 rule approach.

Pros

End or end coverage of the asset life cycle

Cons

Cost of the licencing and the maintenance expense.

Advice to Others

Don't hesitate to investigate cheaper options and to fully understand what you need an asset management tool to do for your organization

Source: Capterra
 

Ted from OTIP

November 2016

November 2016

CMDB Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used Asset Management to help organize our CMDB into something that could be managed and provide real value, this helped us accomplish that.

Source: Capterra