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Sage ACT! CRM Contact Management Software
|13 Reviews (2.4/5)|
ACT! by Sage is one of the most popular and affordable CRM systems around, with millions of customers across a wide range of vertical markets. This client management system has all of the functionality a small business sales team needs to manage the sales pipeline and recruit new clients at a price tag that won’t break the bank.
A few of the features we really like are the meeting notes and task reminders. Aside from the sales automation functions, the Sage ACT! 2012 and Sage ACT! 2013 editions also have basic marketing automation capabilities to help your business create compelling campaigns and track the effectiveness of your marketing efforts.
Because ACT! contact management software is so well-known and widely-used both in the U.S. and abroad, chances are someone on your team already knows how to use it. Even if they don’t, we think it’s incredibly user-friendly and intuitive, so the learning curve should be minimal. This software is also available in iPad, iPhone and other mobile versions. Your mobile team can always stay connected whether they are in the office, or meeting clients in the field.
Sage solutions are designed for the small business, and thus priced accordingly. The cost-conscious buyer will find the standard CRM applications he needs at a price tag he can easily digest. There are no hidden costs and you don’t have to worry about footing the bill for an expensive IT stack. Finally, we really like that you can even customize the system to meet your needs with personalized design views and templates. Don't take our word for it, check out these awesome Sage ACT! reviews from real customers.
13 Reviews of Sage ACT! CRM
This evening I reached the end of the trail. The ACT! 2011 software refuses to open the database I've been using for over two years, and most recently three days ago, because it claims I'm not the owner. The technical support pages on the website tell me that a single-event contact with a human being will cost me $99, for software which the company will no longer support at all in another six months.
For the last 15 hours I have been working to sync my Outlook to ACT to transfer email contacts. Should be a simple straight forward process.
After following the directions through ACT, I was surprised that the errors I had encountered were not addressed in the walk through. When I reached out to receive support, both through web-chat and phone, I was advised to check multiple web sites to see if my questions could be answered.
There was no professionalism and minimal knowledge about the product. I had a basic question that was straightforward. Instead of simply answering the question or directing me to someone who could, I was brushed aside.
For a CRM company, it appears like they should upgrade their internal support teams before providing advice to others. I will avoid this system in the future and ensure that people know of ACT!'s failure to act with a helpful and professional manner.
Not sure why/if all needs to be so difficult. Forty-five minutes later, I had the updates installed. Lost my templates and am attempting to re-create them. I understand that importing user fields might not be possible with Windows 7. I will spend some time with customer support tomorrow.
Refine rather than re-invent would be my advice to Sage ACT! Act 6.0 was a great product! I miss it.
I bought the new version and I found it to be a nightmare. Just getting out installed was ridiculous. Costumer support was awful. The entire UI changed, and in my opinion, was poorly designed. I've not upgraded to the latest version and do not plan on doing so. In fact I've not used it in more than a year and desperately need to find a suitable replacement.
Note: ACT may still be a good product. I was just so accustomed to the version I'd always used, the changes made over the past few years have made it difficult for me to use it.
The old ACT (still in use on old machine) loads faster, runs faster, was easy to customize for reports, scheduling and follow up. This new ACT 2011 cannot get out of its own way. Reports don't work and Sage just advises me to contact independent reseller for contract consulting to optimize.
In other words - you need an IT department to support ACT 2011.
We have been using ACT through all of their updates for many years, but since SAGE
purchased ACT! it has been very difficult CRM to use or integrate.
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