(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (1570)
 (11)
(1570)
(11)

Recommended by:
Recommended by:

79% of users

64% of users

79% of users
64% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

“Oracle Siebel CRM is a truly complete packaged application. It’s the only CRM platform that provides a set of best practices directly implemented in the product, spanning various industry sectors (e.g., automotive, pharmaceutical, telecommunication, finance etc.).”

- Manuel Breschi, e-Up Unified Perspective

Most negative review:
Most negative review:
Most negative review:

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match

“Oracle [is] killing the product, which now seems to be in its last throes of life before it becomes extinct, from a once-leadership position. Not cost-effective enough for anything less than Fortune 500 companies.”

- Pushp Shah, AccruePartners


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is paid for each user login.
On-premise deployment: Upfront perpetual license fee for each user.

Contract term:
Contract term:
Contract term:
Cloud deployment: A year-long contract is required and renewed annually.
Perpetual license agreement signed up front.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.
Fees for professional implementation services (including special integrations, customizations and data migration). Costs vary significantly based on needs.

Recurring costs:
Recurring costs:
Recurring costs:
Fees apply for premium support.
Additional fees for software updates and support.

What does it cost?

Marketing automation:

Marketing automation:

Sales automation:
Sales automation:

Customer service/support:
Customer service/support:

Call center:
Call center:

Channel management:
Channel management:

Social CRM:
Social CRM:

Web self-service:
Web self-service:

Lead/opportunity management:
Lead/opportunity management:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (1570)
 (11)
 (1570)
 (11)

Most positive review:
Most positive review:
Most positive review:

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly. ”

- Kobe Cummings, Swedish Match

“It has many common interfaces that should be familiar to anyone who uses a computer on a daily basis.”

- Paul Bliss, Education Management Corporation
 

Most negative review:
Most negative review:
Most negative review:

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University

“There is no in-built tool that does ... version control and allows you to roll back.”

- Sumit Chowdhury, Parmalat


Support

Support

Overall support rating:

Overall rating:
 (1570)
 (11)
 (1570)
 (11)

Most positive review:
Most positive review:
Most positive review:

“I've interacted with support several times already, and they've been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

“Customer support is world-class and prompt. For any problem with marketing, sales [or] customer service, you can call Oracle for support and they are more than ready to help.”

- Tapan Jain, Dunnhumby

Most negative review:
Most negative review:
Most negative review:

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

“Support in latest years has tended to be quite generic and not always at the expected level, both technically and functionally. Oracle should invest again [in] Siebel trainings in order to keep best practices well-known among the support workforce.”

- Manuel Breschi, e-Up Unified Perspective

Phone support:
Phone support:
Phone support:
24/7 toll-free, worldwide phone support can be purchased.
24/7 toll-free, worldwide support included in support fees.
 

Online case submission:
Online case submission:
Online case submission:
Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.
Provided through customer portal and included in support fees.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption, productivity and access to a dedicated success representative can be purchased.
Self-help portal, online community and support blog included in perpetual license fee.

Training:
Training:
Training:
A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.
"Siebel Training Guide” and free training webinars included in perpetual license fee. Additional training, including online classes, certifications, live classrooms, private company events and self-study courses available for additional fees.