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Salesnet CRM Software
 | 2 Reviews (4.6/5) |
Salesnet CRM is a CRM system with robust sales automation features for small to large businesses. The software has pre-configured vertical market functionality to meet the needs of various industries, including banking, education, and distribution. The software stands out because of its sophisticated workflow logic that provides task-based direction to the sales team for improved performance.
What we like most about this CRM system is that it's easily accessible online, offline and via mobile applications. We also think it's fairly intuitive and easy-to-use and, best of all, you can get it at a price tag that won't break the bank. Salesnet CRM is a deeply focused sales solution with capabilities in pipeline management, sales task automation, email campaign management, lead management, deal tracking, and other areas.
Salesnet CRM is a hosted solution built on Microsoft’s .NET framework. For basic information sharing with back-office applications, Salesnet CRM has Integration Links. They also offer Integration-as-a-Service, which is a packaged server-to-server integration available for a monthly fee. Finally, the extensive Web Services API provides the deeper, customizable integration architecture needed for organizations that want to combine Salesnet CRM with existing legacy systems such as those used for call center, marketing automation and ERP.
2 Reviews of Salesnet
I can not rave enough about the versatility the application provides. We utilize every aspect except API capability and that is only per our business model. From the ability to create unlimited fields, regulation of field exposure among users, layouts, processes, merge capability, linked email, reports, dashboards, what have you. You are essentially limited only by your imagination.
Our vertical is Civil Law Enforcement. The ability to operate on the fly, from the remotes of our vehicle, being able to see, update and complete actions as needed in a single database that is web-based, is night and day above the boxed applications that we had reviewed out there. Ability to have images or documents uploaded from admins in the office, then made available to officers in the field to retrieve, at will, is so key to the dynamics of our business. I can honestly say we would be less profitable and less functionally sound if not for Salesnet and the capabilities it provides.
Coupled with the application is the Support team Salesnet has on staff. Response is so quick and spot-on, that any questions or issues you have are addressed with extreme diligence. I have gotten the Support Rep Jerry most of the time. Jerry does not just answer a question then move along. He addresses the question, then provides other insight and possibilities. He asks questions so as to provide not only the single answer but proactively addresses the second or third question that could arise from said implementation that you may not have even thought about. This foresight is key to a great support team.
I can say from experience that there is usually a disconnect from the Sales team to the Support team in many organizations. Sales team looks for the revenue and Support is sometimes an afterthought at best. From my personal experience with Salenset, that is not the case. From the Sales team down to the Support team Salesnet wants to understand your business so they can help you be successful.
If you are looking for a single system that can fit your needs across many verticals then Salesnet should be your first choice.
I need to say that Salesnet is really easy to use. I am not the most computer savvy person around. Email, Facebook, Excel and Word are probably the extent of my "professional' experience/knowledge. "Simple" and "easy" are key and Salesnet is pretty straightforward.
I can say that I have seen some of the reports my husband can run using Salesnet and it is awesome. I have created some reports and Dashboards myself for things I need to keep an eye on, but for some really major items I leave it to the expert. I can honestly say when I request a report to see X, Y, Z from whatever perspective he can always produce those numbers for me, right from Salesnet, in a concise Excel report.
In the past we were using Excel and Word documents and it quickly became a headache. It was tough ensuring that all individuals had the most updated information, you were unable to edit from the server if someone else was editing, there was a variance in document wording sometimes, what have you. We were not uniform and it was costing us time, effort and money.
It took me some time to feel confident with the software, the merges and such. But once I started using the software I quickly discovered how archaic our previous routine truly was. I went from taking upwards of 4 hours to put together documents for services completed that day, print documents, mail and file. Now I run a report for all services that day, complete a Communication for the template and out comes Returns for the services. I then attach all that to mailing and it's out the door. All done within 1 hour. I have so much time now I feel like I am cheating.
I do like the application. I would like to see some reminder pop-up of some sort for calendar or task items like I have in Outlook since we use Salesnet for everything now.
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