Samanage Software


 

Samanage is suitable for companies seeking a more advanced, user-friendly help desk solution that makes life easier for both the support team and the end user. Samanage offers comprehensive service desk functionality that helps your business respond quickly and effectively to service requests, resulting in improved support. 

Samanage is delivered as Software as a Service (SaaS), eliminating software downloads or hardware expenditures. For an affordable annual subscription, you receive access to the always up-to-date solution, empowering you to more effectively manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.

Samanage integrate seamlessly with the applications you already use to extend their functionality. This includes Google Apps, Salesforce.com, OneLogin and over 140 other application. 

Samanage ensures your team delivers exemplary support through the intuitive service desk. Users can submit service tickets through either email or the powerful self-service portal. The portal empowers users to search for a solution independently using the system's configurable Knowledge Base; they can also submit a new request and check on the status of a pending issue.

 

Samanage - Reporting dashboard
 
  • Samanage - Reporting dashboard
    Reporting dashboard
  • Samanage - Incident manager
    Incident manager
  • Samanage - Service desk
    Service desk
  • Samanage - Asset manager
    Asset manager
  • Samanage - Service catalog
    Service catalog
  • Samanage - Risks tab
    Risks tab
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

65 Reviews of Samanage

Showing 1-20 of 65

 

from National Radiology Consultants
Specialty: Healthcare / Medicine
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Samanage-All your needs rolled into one!

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Likes Best

Samanage has been one of the best products I have implemented. With this software, I have been able to sort through my sea of sticky notes, and found a wonderful way to productively track assets, and help desk requests. Their customer service also rocks! Anytime I have a question, I can shoot an email or even a text to pretty much anyone on my Samanage team and they are immediately responsive to my need.

Likes Least

So far, I have found nothing about the product I dislike. It is user friendly and robust.

Recommendations

Samanage has excellent customer service, so if you are unsure of exactly what your needs are, their implementation team will help with every resource they have. When dealing with asset management and help desk needs, customer service for you is as important as customer service for your customers. Samanage outperforms each of their competitors.

 

from Service Group
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Sleek and customizable tool

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Likes Best

I love their willingness to listen to the users and make changes for the better.

Likes Least

There are so many options for customization, sometimes you can get lost. But I am not sure that is a bad thing.

Recommendations

Look at this product for a most suitable tool for your environment. You dont always need all of the bells and whistles other products have. Because if you look at Samanage, it can probably do the same thing.

 

from Service Group
Specialty: Insurance
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

A right sized tool for our business

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Likes Best

Easy to understand interface and quick response time to concerns.

Likes Least

As easy as it is to tailor the tool to your needs within it's limits, it's limits are very definite. There isn't any unique ways to customize the tool outside of the provided features.

Recommendations

Explorer the single sign on options before taking the leap.

 

from Partners Pharmacy
Specialty: Pharmaceuticals
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

User friendly system

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Likes Best

Sammanage is very user friendly and easy to learn. System design is set up so features are easy to find and understand. Learned to use the system in a matter of minutes because all of the features that I needed were easy to understand and right in front of me. Also I like the Dashboard feature as it lets me see all of the information I need in one place.

Likes Least

Ticket search is not in numerical order by ticket number.

Recommendations

Thoroughly use the software before making an evaluation.

 

from Oneida Total Integrated Enterprises
Specialty: Engineering
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

An amazing product that is in the top of it's industry.

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Likes Best

Their support is amazing and they are friendly, helpful. The product is innovative and new features come out all the time.

Likes Least

That some of our community driven requests fall to the way side for more advantageous product updates. It would be nice for more feature requests to make their way into the final product.

Recommendations

Give Samanage a try. It's pretty awesome. It also has a new look and feel to it that is not "dated" like most other ITSLM products out there.

 

from MRIGlobal
Specialty: Non-Profit
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

A great product

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Likes Best

Samanage brings together Service Desk with it's ticket system and service requests and IT Operations with Problem and Change Controls together in one system and it's supported by a company that actively listens to recommendations and requests and acts on them when the community recommends them.

Likes Least

the reliance on a third party for Active Directory integration. The process works, it was just cumbersome to get working and keep working.

Recommendations

We came from a system that was "popular" and evaluated a number of replacements. Samanage let us demo it and see what it had to offer, making it well work the time we spent checking it out.

 

from Partners Pharmacy
Specialty: Healthcare / Medicine
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Efficient and easy to use!

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Likes Best

The hub customization is very easy and can be very informative. Product can increase efficiency due to simplicity. Easily pull up reports necessary to analyze efficiency. Vendor support is great.

Likes Least

The search function brings up items unrelated to searched keyword

Recommendations

Utilize the cloud connector initially which can help the end users utilizing the user portal

 

from Scout Marketing
Specialty: Advertising
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

A great combination of Asset Management and Ticket System.

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Likes Best

The integration of Assets and Tickets, plus the software agent keeping inventory automatically every hour. Support is great too.

Likes Least

I have nothing too dislike so far. Everything has been top rate.

Recommendations

Dive in and give it a try. They really thought of everything.

 

from Partners Pharmacy
Specialty: Healthcare / Medicine
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Perfect Service Desk Software

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Likes Best

This product is perfect for managing incident tickets. Very easy to export reports on demand.

Likes Least

There is very little to dislike about this product.

Recommendations

I would greatly recommend Samanage. It is low cost and it get's the job done. Able to export reports as Excel or PDF files.

 

from Partners Pharmacy
Specialty: Healthcare / Medicine
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Easy to implement and use!

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Likes Best

Live support is a click away, easy user interface, easy implementation, very little training needed!

Likes Least

Reporting needs a bit of improvement but they are already working on it!

Recommendations

It is a great tool for the price compared to the other more powerful options out there

 

from ACL
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great out of the box basic asset tracking

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Likes Best

Very simple rollout, easy to search and to export inventory data

Likes Least

risks and vulnerabilities are not very usable to identify and mitigate outdated or forbidden software. Features need to be added and automated

Recommendations

Good basic tool for asset tracking if all you need is an inventory. We are not using the other features

 

from Light
Specialty: Other
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great out-of-the-box solution that is also highly customizable

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Likes Best

We enjoyed how Samanage was ready to go out-of-the-box but also offers advanced features and is highly customizable. The service portal can easily be branded, without wasting hours.

Likes Least

I like most things about Samanage, an in-house LDAP connector would be excellent, but the company has found ways around this by utilizing third party companies. While I wish it was a direct connector, their solution still works well.

Recommendations

Test-drive all the software thoroughly. There is nothing comparable when it comes to quick deployment, out-of-the-box readiness, and the high degree of customization.

 

from Western Wayne Family Health Centers
Specialty: Healthcare / Medicine
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

What a great software.

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Likes Best

I love the logmein integration. The ease of use to put in tickets. Customization options.

Likes Least

Nothing 100% happy. If i have to put one thing it would be the logmein setup. its just that i had to call logmein to get the code for setup info samanage.

Recommendations

Go for it is all i can say. This solution is the best that ive found and have recommended it to other people.

 

from Sixfoot
Specialty: Software / IT
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Samanage is the best at what they do!

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Likes Best

Their software does everything I wanted and more. I got the product straight from Samanage themselves and they were amazing to work with. The best thing I like about this software is how easily it is to operate and how much time it saves our company.

Likes Least

I am usually at a loss for words when it comes to saying what I like least. Everything about the Samanage software has gone over and above what I wanted it to do.

Recommendations

I would recommend you check out the competition and see just how much more you are getting out of Samanage than you are with their competitors. This software works great on all platforms and their mobile app is amazing also! I would recommend you thoroughly look at all the features and help that Samanage offers over their competitors.

 

from ERT Hungary
Specialty: Software / IT
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Best ticketing system with asset management.

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Likes Best

To have the asset management, ticketing, knowledge base and a few other things in one place.

Likes Least

Lack of customization on a few parts of the system.

Recommendations

If you need asset management linked together with your ticketing system, this system is the best choice.

 

from www.iSiDD.com
Specialty: Consulting
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Samanage Review

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N/A

Likes Best

Outstanding product in virtually almost every way. From UI, customer service, updates to the system, work flow, asset management.

Likes Least

There is so much it can do it may take a bit of ramp up time to up to full potential speed but it is a straight forward working product right out of the box as well.

Recommendations

Samanage came out on top for our use case and the customer service behind it all really drove this across the finish line.

 

from Aph Ltd
Specialty: Transportation
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Smooth easy integration with top quality support

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Likes Best

top class support and customer service always willing to help as much as they can

Likes Least

the only bad point is that they are not based in the UK makes communication difficult at points

Recommendations

Compare it against as many other help desk or asset management software packages as you can it will still come out on top

 

from College of the holy cross
Specialty: Education
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Great software Functional!

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Likes Best

Samanage is super easy to use, and seems easy to customize.

Likes Least

Random updates without real notification on what is changing.

Recommendations

Look around, test trials and give Samanage a try it works, and is easy and effective.

 

from Envestnet
Specialty: Software / IT
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

It has been a great and easy experience so far

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Likes Best

I like how customer focused they are. In the short time we have been with them, they have worked with us to create many updates for their product that aide us greatly.

Likes Least

It is still in it's early stages, so there are plenty of places that need improvement. Luckily, they are always working on things, and it does seem to be heading in the right direction.

Recommendations

Give it a try, you won't regret it. We tried many other products in looking for a helpdesk solution, and this one was the clear winner.

 

from SPS Commerce
Specialty: Telecommunications
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Fantastic Product - Currently only using Asset Management

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Likes Best

Samanage has FANTASTIC customer service.
Between our Sales reps, implementation folks, the product itself, and the customer service we've received... A+
The product itself is STELLAR - But they're adding features & functionality all the time.
Our whole company is starting to use the asset management functionality of Samanage. Several teams are adding their assets every day.
It takes very little to train someone.

Likes Least

There are some (although few) limitations to the user interface, but that is remedied with their API.
Unless you have deep tech knowledge, the API won't do you any good.

Recommendations

Get multiple departments involved if this is beneficial to you - it is likely beneficial to other departments & teams as well.

 
 
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