SAP - CRM Software


 

SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers a multi-deployment architecture that supports both on-premise installation and cloud hosting.

SAP CRM is a modular solution, comprising of multiple integrated modules. The sales module helps companies to acquire and retain new business and manage the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids companies in improving client satisfaction and retention rates. Other modules include channel management, interaction center, web channel, and business communications management. SAP uses big data technologies to generate business-relevant insights from marketing, commerce, customer service and sales data.

SAP offers omni-channel customer support through its global reps via phone and email. Users can also explore exhaustive SAP knowledge base to learn more about to the solution.

 

SAP - CRM - Analytics
 
  • SAP - CRM - Analytics
    Analytics
  • SAP - CRM - Account details
    Account details
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

38 Reviews of SAP - CRM

 

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Software Advice Reviews (22)
More Reviews (16)

Showing 1-20 of 22

Dipesh from Northern Illinois University
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Customer focused comprehensive product by SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Pros

The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Cons

There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

 
 

Nathan from Schneider Electric
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

SAP is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SAP helps the flow of product throughout our business in order to increase throughput of products and generate overall customer service.

 
 

FINNY SUNDEEP from AECL
Specialty: Software / IT

November 2015

November 2015

Client worried abt SAP Social CRM Services, But we made him Confident!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The concept of ECC & CRM workflows are well nurture than the previous versions.
we reduced time on building code, testing, defect fixing etc.. The use of Service Management - SLAs are fantastic and We got a clean report what client was requesting us with help of minimal code.

Likes Least

Queue Management in SAP CRM & ECC was manual push. There's no alternative solutions.

Recommendations

SAP WEB UI performance should be like the MS.Net pages where MS .Net is Good too and its lighter.
The Concept of business object layer (BOL) and the generic interaction layer (GenIL) has to be fine tuned its not easy when compared with .Net / Share Point features.

 
 

Shanthi from Accenture
Specialty: Other services

August 2015

August 2015

SAP ABAP Consultant in Accenture

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The best feature of this product is the One order framework. We don't have to remember many transaction. It's one transaction to view all orders.

The product is user friendly.

We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects and easy to use.

Personalized view for each role

Likes Least

We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects but not all objects

Maintenance cost is very high

Recommendations

Try all the features and the roles available in the product. It is integrated to BI for reporting

 
 

Nisha from Cognizant Technologies
Specialty: Software / IT

August 2015

August 2015

SAP CRM Technical and Functional Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user friendly and SAP is the market leader in ERP applications. SAP CRM, like other SAP applications,has evolved into multi-platform as well and hence you can even access it on your smartphone or tablet as well as on your desktop.

Likes Least

SAP CRM needs more documentation maintained so that it would be helpful for novices in the field

Recommendations

SAP CRM is very vast. You can choose any area of your choice and be a subject matter expert in it. Areas of expertise can include Master Data Management, Client Telephony, SAP CRM Functional, SAP CRM Technical, Trade Promotion Management, Lean Order Management, etc.

 
 

Sara from ATB Financial
Specialty: Banking

August 2015

August 2015

CRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is generally user friendly and there is a lot of support offered.

Likes Least

Sometimes errors are a little vague and we are unable to determine the root cause. We do, however, get prompt support when submitting OSS notes.

Recommendations

When evaluating, it is important to remember the customized enhancements made by the company vs the standard. At times, enhancements can counter standards and also impact the efficiency of the system negatively.

 
 

Neha from IBM India Pvt Ltd
Specialty: Software / IT

August 2015

August 2015

360 degree of customer with full SAP CRM cycle

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

Likes Least

If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

Recommendations

I would just recommend to have icing with cake which means try to know other things along with SAP CRM will do a great help in your career.

 
 

Mukesh from ATB Financial
Specialty: Banking

August 2015

August 2015

Mukesh' Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have been helping customers with this Product for almost 10 years now and I like the CRM Web UI and all other features which comes along with it.
I am currently helping ATB team to stabilize this product and automate things.

Likes Least

I like pretty much everything about this.
The maintainance is so expensive .

Recommendations

You might as well check for other customer references.

 
 

Saibabu from IBM Canada
Specialty: Banking

August 2015

August 2015

SAP CRM JUNIOR CONSULTANT

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

CRM is very good product , especially where an employer running call ceneters, CRM is more useful,

Likes Least

it is useful, it works in any company where they run call center for them

Recommendations

CRM is the best than others, it can be integrated with CE portal and EP

 
 

Sandeep from IBM Canada
Specialty: Software / IT

July 2015

July 2015

SAP CRM is the Best. And I love working on it.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

SAP CRM provides excellent features which could let any Business Firm to provide best services to their customers and also helps to retain their customers for a long term.

Likes Least

Well, it would require upgrade to new version at least once in 3 years.

Recommendations

SAP has provided best knowledge articles in terms of Technical/Functional/ and Architectural..
I would recommend to make best use of them.

 
 

Rashmi from KPMG
Specialty: Software / IT

July 2015

July 2015

Customer friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The SAP CRM product is a more user friendly and customer friendly product. Almost all kind of interaction for your business purpose the product is ready to use. The vendor provides almost all the time the new releases which incorporates new features in the products and help customers.

Likes Least

Not all the items or features of SAP CRM can be customised.

Recommendations

Its required to analyse the product which best suites your requirement. Use the product in the best possible way to fit the requirement.

 
 

Amir from IEEE CS
Specialty: Education

June 2015

June 2015

SAP equals reliability

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well.

Likes Least

I cant say that there is anything negative about this product. I only wish that my position had not changed to where I am not able to utilize its services anymore.

Recommendations

Even though I think this product is very efficient It doesnt do all of the things simular products do but I would just make sure that when choosing a product like SAP that you make sure its original purpose meets your business' needs

 
 

Tapan from dunnhumby
Specialty: Software / IT

June 2015

June 2015

Unparalleled Customer Management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's interaction center helps customer care executives effectively manage and record customer interactions at different touch points and also enable them to quickly fetch the right information customer is looking for. It also has an inbuilt analytics platform that generates valuable insights about the customers that helps in cross selling and up selling

The customer service is one of the best I have seen in the industry. Also, I like it's ability to be customized as per the needs of a particular organization

Likes Least

The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death'.

Recommendations

Implementation and integration is the key for a successful SAP CRM implementation. From my experience, I can say that one should keep the SAP CRM as close to standard as possible. It would always be better not to customize the CRM.

So , consultants helping in implementing the SAP CRM play the most critical role.

 
 

James from NJVC, LLC
Specialty: Accounting

June 2015

June 2015

Wonderful tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The power and flexibility of the tool. It has the ability to work for a number of purposes.

Likes Least

Nothing, it was great for our company to use. A lot of times tools of this magnitude are very rigid, but SAP CRM has a ton of flexibility.

Recommendations

Make sure it can do everything you need in terms of your company's interests. The flexibility is great so it shouldn't be a problem, but you always want to check.

 
 

Aneesh from KPMG
Specialty: Auto Dealership

June 2015

June 2015

An end to end solution with seamless integration capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Likes Least

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Recommendations

Understanding the enterprise's requirement is a the key for evaluating any ERP based software. Various web based journals are available , most common one being SAP SCN (SAP's official community network),to understand what SAP CRM can and cannot deliver. Always compare it with other vendors in the same field. Enhancements and customization are costly in SAP CRM so understanding what a SAP CRM out of the box solution can deliver is very important. SAP Best Practices are industry proven but that does not mean that it would best suite your business needs in long term. So , it is very important to evaluate how much business process change is your organization willing to do to bring in SAP CRM in your environment.

 
 

Samuel from Pureprofile.com
Specialty: Manufacturing

May 2015

May 2015

Best Interaction tool to connect with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

1. Exceptional customer service
2. It has a deep functionalities for Sales, Marketing and Service cloud and can be integrated to any level with any system or SAP module.
3. They help us in data migration from internal system to SAP CRM module

Likes Least

Not very user friendly.
Training Business Users is an issue as the product is a bit complex to use.

User interface of the SAP CRM module is not at it best. Needs Improvement.
Training and maintenance cost can really be an headache as it really costly due to coding

Recommendations

Due to the use of SAP cloud it has really became user friendly and can be use to train the user easily

 
 

Sandy from Wacker Neuson Corporation
Specialty: Manufacturing

April 2015

April 2015

SAP Review - Wacker Neuson

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

SAP continues to develop cutting edge applications and working on a customer friendly user interface. They offer a full product line so a company is able to leverage integration to all aspects of their back office. They are introducing enhancements very quickly now based on actual user requests.

Likes Least

Prior to the Cloud offerings, the UI for CRM was clunky and not user friendly. Many times when questioning how something works because it doesn't work as a user would expect they would answer "it is working as designed".

Recommendations

Integration should always be a top priority when evaluating software like CRM. You need to understand if all you want is a stand alone Sales tool, or a fully integrated system that provides the visibility into a 360 degree view of your customers. It is also very important to evaluate the pain points of the users to understand if the standard functionality will provide the benefits you really need.

 
 

Sarah from Thermo Fisher Scientific
Specialty: Other services

April 2015

April 2015

Why SAP CRM is better when it works with others.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.

Likes Least

As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

Recommendations

I think I would focus solely on implementation. Make sure you have a solid understanding company wide on how you would like to implement this system and what you would use it for. Take the time, even if it takes months to do the work and have a well laid out plan on how your company would like to use the system now, and ten to twenty years from now. If you do the hard grunt work up front then it should help the implementation and use of the product be a success in your company.

 
 

Deepak from Asian Paints
Specialty: Manufacturing

April 2015

April 2015

CRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Integration with ERP. Strong engineering behind the product.

Likes Least

User interfaces need to be really worked upon. The commercials are on the higher side.

Recommendations

Be clear on the processes before you buy this one.

 
 

Sumit from Parmalat
Specialty: Banking

April 2015

April 2015

Using SAP CRM out of the box

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Has a deep domain expertise and technically very advanced product and has many functionalities packaged in its various modules. And now, they have started rolling out Enhancement Packs which allows you to activate new functionalities without effecting your existing changes. Vendor has a nice ecosystem of ERP modules.

Likes Least

Making custom changes without intensive effort if difficult. Vendor is very product oriented rather than customer oriented.

Recommendations

Please be specific about what your want from the software and go-through the evaluation. What you see in evaluation is pretty much what you will get. All custom features are effort intensive.

 
 
 
Showing 1-16 of 16

Jennifer from Mednax
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Construction Company Used this Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They got it right

Pros

I felt like SAP is very modern and streamlined with a lot of intuitive locations for data, pricing, MATH (which helped me a lot)

Cons

The graphics and colors tended to be dull and sometimes the presentation felt overwhelming for me for the usage.

Source: Capterra
 

Corey from IMM eSignature Company
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

SAP allows us to input sales opportunities, create proposals and input critical sales/client data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to make proposals, input client info, and export to other programs.

Pros

SAP tools give users ability to fully optimize the marketing initiatives. The customer engagement under this program is amazing, and it allows you to fully target and organize your crowd and SAP can be used in a number of ways as well. The software looks confusing to use at first but is actually pretty intuitive.

Cons

There weren't many things I disliked about SAP. The user friendliness is very important and SAP delivers. SAP provides that user friendly aspect that most managers are looking for in their operations. Very good software that our company uses in conjunction with Avidian.

Source: Capterra
 

Prabhjyot from UnitedLex
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
It provides information which leads an insight into action, & maintains focus on productive activity.
Thus, SAP CRM Sales helps the sales force of your business to secure customers, and then to develop and maintain beneficial relationship with them.
Thus, SAP CRM Sales have a lot of features like dedicated interactions, seamless integration, insightful information, always accessible, and is user-friendly.

Pros

SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.

Cons

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.

Source: Capterra
 

John from SEW Eurodrive, Inc.

April 2017

April 2017

SAP is not for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Switched from AS400 to SAP/CRM .. So slow. So complex. Too much ability to move information around on the screens. Too much white space. Too much information that is not used at all on every screen. NO AUTOMATED REPORTS.

Source: Capterra
 

Stephan from Hewitt

April 2017

April 2017

Sap crm material handling business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am working with hubspot in one company and SAP crm with the other and the ease of use of hubspot is wonderful compared to SAP

Source: Capterra
 

Jennifer from Continental ContiTech

April 2017

April 2017

Very functional business solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've worked with SAP at multiple facilities through the years, and I've really seen an improvement in the functionality from my first experience to my current experience. Overall, SAP is a very functional and comprehensive system for many industries.

Source: Capterra
 

Jim from Nord gear

April 2017

April 2017

Difficult to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The implementation was poor within our organization. It seems we are working in quirky screens written by a developer and not for ease of use

Source: Capterra
 

Michael from Toshiba Machine

April 2017

April 2017

Great And Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For it to be easy and friendly compared with others. So much better than the Microsoft AX system which is expensive and not user friendly.

Source: Capterra
 

Peter from Peter's

December 2016

December 2016

Great CRM - Not for everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SAP is a very robust and capable CRM just like Oracle, but neither of them is easy to use. It seems like everything that SAP can do takes a lot of effort to work. Once the whole CRM is configured properly it works like magic.

Source: Capterra
 

Sarah from Neutron Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Great Program

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Easy to search for customers, call right from the program and leave notes. I would recommend for any business.

Pros

ease of use

Cons

nothing

Advice to Others

no

Source: Capterra
 

Guy from iMDsoft

November 2016

November 2016

Mediocre CRM solution

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution. Price however is sane - something I cannot say about Salesforce.

Source: Capterra
 

Harsh from Tata Consultancy Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

SAP CRM not good as standalone product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since SAP is going to stop supporting on premise sap crm systems, there is no meaning of getting sap crm system now. And the future product called SAP Cloud for customer(C4C) is still not in its complete version. It is always better to go for Salesforce instead of SAP C4C/ CRM.

Pros

As it is a SAP product, it has powerful integration with other SAP systems

Cons

SAP crm is Outdated. And future product c4c is not complete

Advice to Others

I think if organization is planning on getting cloud systems, then it is better to go with either sap hana & sap c4c combination or go for sap ecc & salesforce combination

Source: Capterra
 

Nam from CTS

October 2016

October 2016

SAP CRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is been great so far. Good CX. Integration and analytics. works well for enterprise client.
good for B2B, Opp management, Lead generation

IT is very usefull, ease of use abd the availability is very high .

Source: Capterra
 

Patrick from Lenovo
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2016

October 2016

Just not a CRM system--it's basically just ECC with the CRM label slapped on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Massive implementation and our users hate it. Struggle with performance issues and complexity of logic. Regression testing is a pain every release. The software is just to sequential process oriented when really it should be more flexible to reflect the complexity and asynchronicity of sales and support processes.

Pros

Integrates pretty well with ECC

Cons

Super slow, terrible performance. Incredibly confusing to users. The fact that most relationship are many to many leads to horrible data quality issues.

Advice to Others

Do not use this as a CRM product. Go with something like Dynamics or Salesforce.com.

Source: Capterra
 

Sandeep from GDC

March 2012

March 2012

Awesome CRM software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Excellent

Pros

- Efficient software
- Nice user interface
- good interaction with customer

Cons

nothing like that..

Source: Capterra
 

Louisa

February 2012

February 2012

Complete solution for Small Businesses

Product Quality

Product Quality
Quality

SAP's functionality well-rounded and the pricing is competitive.

It includes several integrated modules that support key customer facing functional (SAP CRM Sales, SAP CRM Marketing, SAP CRM Service, SAP CRM Interaction Center, SAP CRM Web Channel and SAP CRM Partner Channel Management). Overall, it is a very complete solution that meets all the needs that a small business might have towards a CRM.

Cons

Not intuitive
Constant reload for every page

Source: GetApp