SAP Hybris is an omni-channel commerce platform, offering products designed to help enterprise companies target, engage, and support their customer base. The software is available for web-based or on-premise deployment, and integrates with many popular existing systems.
Their commerce platform makes up the core of SAP Hybris. It combines multiple touch-points for businesses to connect with their customers, whether it be online, mobile, social media or print. Marketing applications allow users to gather real-time insights into customer trends, allowing for targeting the customer experience across channels. Automation capabilities abbreviate processes to follow leads through the sales funnel. SAP Hybris Service helps manage client self-service, contact centers, and field service tracking.
Multi-site and currency options in the system make it ideal for global companies. It delivers a suite of applications that can be used to manage the entire client lifecycle, from marketing and sales, to support and service.