SAP HYBRIS


 

SAP Hybris is an omni-channel commerce platform, offering products designed to help enterprise companies target, engage, and support their customer base. The software is available for web-based or on-premise deployment, and integrates with many popular existing systems.

Their commerce platform makes up the core of SAP Hybris. It combines multiple touch-points for businesses to connect with their customers, whether it be online, mobile, social media or print. Marketing applications allow users to gather real-time insights into customer trends, allowing for targeting the customer experience across channels. Automation capabilities abbreviate processes to follow leads through the sales funnel. SAP Hybris Service helps manage client self-service, contact centers, and field service tracking.

Multi-site and currency options in the system make it ideal for global companies. It delivers a suite of applications that can be used to manage the entire client lifecycle, from marketing and sales, to support and service.

 

Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic)

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Patrick from Gulfstream
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Configuration Options provide plenty of flexibility
Configurations easy to make and maintain
Robust workflow

Cons

Understanding relationships and effects of configuration is a large task at first to take on. Need to be organized in a design concept before starting