ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.
ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.
This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.
With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.
ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.
Kevin from UCLA
Specialty: Healthcare / Medicine
Employees number: 10,000+ employees
good reporting capabilities allow users to monitor services. Reports are customizable and easily filterable.
usability is not perfect and the learning curve is a bit too high. There could be some usability testing done to improve this product.