ServiceNow Software


 

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.

ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.

This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.

With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.

ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.

 

ServiceNow - Dashboard
 
  • ServiceNow - Dashboard
    Dashboard
  • ServiceNow - Admin panel
    Admin panel
  • ServiceNow - Service management
    Service management
  • ServiceNow - Help desk
    Help desk
Supported Operating System(s):
Web browser (OS agnostic)

11 Reviews of ServiceNow

 

Start your review of ServiceNow

Click to start
http://www.softwareadvice.com/crm/service-now-review/
Software Advice Reviews (1)
More Reviews (10)

Showing 1-1 of 1

Kevin from UCLA
Specialty: Healthcare / Medicine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

ServiceNow

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

good reporting capabilities allow users to monitor services. Reports are customizable and easily filterable.

Cons

usability is not perfect and the learning curve is a bit too high. There could be some usability testing done to improve this product.

 
 
 
Write a Review