# ServiceMax Software Reviews, Demo & Pricing - 2026 > Review of ServiceMax Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/servicemax-profile --- [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / ServiceMax Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/appointment-scheduling/servicemax-profile/reviews/) # ServiceMax 2026: Benefits, Features & Pricing Wondering if ServiceMax is right for your organization? Our Scheduling Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview ServiceMax 4.3 [(43)](https://www.softwareadvice.com/appointment-scheduling/servicemax-profile/reviews/) Pricing Starting at $0.01 per month ### About ServiceMax ServiceMax is a cloud-based field service management solution delivering an integrated suite of applications for managing employees and customers. It is suitable for growing and small-scale businesses across various industries including medical, energy, mining, manufacturing and utilities. ServiceMax addresses some key functionalities including, contract management, task scheduling, social collaboration and customer service. The system manages current customer contracts in a user-friendly format, ensuring that information is accurate and accessible for employees. Their scheduling matrices help manage technician’s time and efficiency. Inventory management features help track parts, returns, and repairs. Built on the Salesforce.com Chatter platform, ServicePulse is the social network available through ServiceMax. Technicians can troubleshoot issues by posting pictures and questions, and then collaborate with each other in real-time. Developed on HTML5, the ServiceMax mobile site connects those in the field around the clock. They also have native mobile apps available for the iPad and other devices. Wondering if ServiceMax is right for your organization? Our Scheduling Software selection experts can help you in 15 minutes or less. ## ServiceMax User Interface ## Popular ServiceMax Alternatives Main Product ServiceMax 4.3 [(43)](https://www.softwareadvice.com/appointment-scheduling/servicemax-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 3.80Value for money - 4.08Customer support - 4.12Functionality Pricing Starting at $0.01 per month Get Price Alternative Product [Fracttal One](https://www.softwareadvice.com/cmms/fracttal-profile/) 4.6 [(1774)](https://www.softwareadvice.com/cmms/fracttal-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.34Value for money - 4.54Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Limble](https://www.softwareadvice.com/cmms/limblecmms-profile/) 4.8 [(754)](https://www.softwareadvice.com/cmms/limblecmms-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.69Value for money - 4.90Customer support - 4.64Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(452)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.68Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [BuildOps](https://www.softwareadvice.com/cmms/buildops-profile/) 4.4 [(177)](https://www.softwareadvice.com/cmms/buildops-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.25Value for money - 4.53Customer support - 4.24Functionality Pricing Available upon request Get Price ## ServiceMax Pricing and Plans Starting price: $0.01 per month Free Trial Free Version Basic $0.01 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceMax Features - Popular features found in Scheduling Alerts/Notifications Appointment Scheduling Automated Scheduling Calendar Sync Customer Database Group Scheduling Mobile Access Reminders Self Service Portal Timesheet Management - More features of ServiceMax Access Controls/Permissions Activity Dashboard Activity Tracking API Appointment Management Approval Process Control Availability Management Billing & Invoicing Budgeting/Forecasting Calendar Management Calendar/Reminder System Chat/Messaging Checklists Client Portal Collaboration Tools Compliance Management Compliance Tracking Confirmations/Reminders Contact Database Contract/License Management Contractor Management Customer History Customizable Fields Customizable Forms Customizable Reports Data Capture and Transfer Data Import/Export Data Synchronization Dispatch Management Document Management Document Storage Electronic Signature Email Reminders Employee Scheduling File Storage GPS Historical Reporting Inventory Control Inventory Management Inventory Tracking Invoice Management Job Management Job Scheduling Job Tracking Knowledge Management Labor Forecasting Location Tracking Maintenance Scheduling Mobile Alerts Mobile Signature Capture Multi-Location Offline Access Online Booking Online Time Clock Payment Collection in the Field Performance Management Performance Metrics Preventive Maintenance Price and Cost Calculations Prioritization Productivity Analysis Quotes/Estimates Real-Time Data Real-Time Notifications Real-Time Reporting Real-time Scheduling Real-Time Updates Recurring Appointments Reporting/Analytics Reporting & Statistics Resource Scheduling Route Optimization Routing Scheduling Service History Skills Tracking Status Tracking Task Scheduling Technician Management Third-Party Integration Third-Party Integrations Time & Attendance Time Off Requests Time Tracking Variable Workforce Warranty Tracking Workflow Management Work Order Creation Work Order Management ## ServiceMax User Reviews Overall Rating 4.3 Ratings Breakdown 5 47% 4 42% 3 9% 2 0% 1 2% Secondary Ratings Ease of Use 4.0 Value for money 3.8 Customer support 4.1 Functionality 4.1 Bianca M. Verified reviewer Electrical/ Electronic Manufacturing 10000+ employees Used monthly for more than 2 years Review source Reviewed February 2026 A great tool for long term quality work 5 ServiceMax replaces a "fix it when it breaks" mindset for a proactive, audit-ready approach. It is a a smart long term tool if your priority is high-precision work and keeping your safety standards working. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The traceability of tasks is a standout feature for anyone in the engineering industry. It provides a full, timestamped trail for every task/ issue in the asset, showing exactly who worked on what part and when. Cons: Navigating through multiple screens just to close out a simple task or update a status can be frustrating for technicians who just want to get the job done and move on. Read More VR Verified Reviewer Medical Devices 10000+ employees Used daily for less than 2 years Review source Reviewed January 2025 Best Tool for Field service Operations 5 I have a total of 3 years experience in Servicemax Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Servicemax Helps Business to dispatch work orders for any field service operations. Provides a wider visibility on Cases and work orders which helps technicians to easily work one those items. Cons: Sometimes Servicemax Url becomes unresponsive if there is any global outage and it take more time for product team to resolve those Read More VR Verified Reviewer Computer Software 51-200 employees Used other for more than 2 years Review source Reviewed February 2020 ServiceMax - Really? Isn't it Time to Give Up? 1 It has been a horrible experience and a lot of their tenured leaders have left over the past couple months. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: \* I enjoyed using ServiceMax when they were backed by General Electric (GE). \* ServiceMax is compliant and works which is always a plus. Cons: \* ServiceMax has identity issues because the platform sits on top of Salesforce. Salesforce sold off ServiceMax years ago to GE, then GE sold it off to a private equity company. \* ServiceMax is clunky and moves at the pace of molasses. Read More CP Casey P. Medical Devices 501-1000 employees Used daily for more than 2 years Reviewed August 2018 ServiceMax Review 5 I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic. Cons: ServiceMax configuration needs some type of versioning or configuration tracking. It also needs an audit trail of who changed what and when. May times I go behind someone and have issues to find out what they may have changed inside of an SFM. The Preventive Maintenance plans and triggering PM Work Orders process seems like it could be simplified a bit. There seems to be a lot going on and it makes the overall process a little complicated. Read More BM Brandon M. Verified reviewer Environmental Services 10000+ employees Used daily for more than 2 years Review source Reviewed June 2022 My Servicemax Review 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: Generally easy to find historical WO information and information on technicians. Once WOs are created, it is very easy to change or update details on the WO. Cons: I wish there was a more accessible way of determining who is available from a particular service team for a particular project scope directly from the WO page. I find the current process clunky. Read More SG Shelby G. Verified reviewer Pharmaceuticals 51-200 employees Used daily for more than 2 years Review source Reviewed July 2023 ServiceMax fair review 5 Ratings Breakdown 4 Ease of use 4 Functionality Pros: I have used servicemax daily for years. We integrated service max with Salesforce and this works well. Used for the field management and dispatch of work orders to national engineers, the system works wellIt is easy to train to new staff and has a good and simple layout. Cons: We had multiple issues with the dispatch console which have led to periods of downtime Read More VR Verified Reviewer Medical Devices 501-1000 employees Used daily for more than 2 years Reviewed August 2018 Flexible and easy 4 All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax Ratings Breakdown 5 Ease of use 2 Customer support 4 Functionality Pros: The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org. Cons: The screens time load is slow. Few basic functions like connectivity to price book, off line mode, need to be improved . Support is extremely slow , even of urgent issues Read More Jill M. Verified reviewer Biotechnology 501-1000 employees Used weekly for more than 2 years Review source Reviewed April 2018 Perfect for our Field Service Engineers 5 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time. Cons: If you do not elect to purchase the premium support level package, you get the standard M-F 8-5 pm support. Poses challenges frequently. Be prepared to perform upgrades very routinely. You will fall out of the support window if you are not within a certain number of versions of the current. Read More AP Anthony P. Verified reviewer Computer Software Used daily for more than 2 years Review source Reviewed May 2018 Highly Customizable Has Pros and Cons 4 Ratings Breakdown 2 Ease of use 5 Functionality Pros: Being built on Salesforce platform means there's lots of developers available to customize the solution Cons: Still using flash for dispatch console limits browser compatibility. The mobile for laptops application doesn't have clear release compatibility matrix. Read More VR Verified Reviewer Used weekly for less than 2 years Review source Reviewed May 2018 ServiceMax Tranforms The Field Service Experience 4 Drive innovation Improve business process agility Improve business process outcomes Improve customer relations/service Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: The tool has rich functionality for scheduling, dispathing and managing work order workflows. The mobile and offline application feature is great to drive adoption with the users in the field. Cons: The timesheet management module was not very robust and had intermittent issues. It can be improved for better user experience. Read More Showing 1 - 10 of 43 Reviews [See All Reviews](https://www.softwareadvice.com/appointment-scheduling/servicemax-profile/reviews/) ## ServiceMax Popular Comparisons [Fracttal One vs ServiceMax](https://www.softwareadvice.com/cmms/fracttal-profile/vs/servicemax/)[Limble vs ServiceMax](https://www.softwareadvice.com/cmms/limblecmms-profile/vs/servicemax/)[Jobber vs ServiceMax](https://www.softwareadvice.com/field-service/jobber-profile/vs/servicemax/)[FieldPulse vs ServiceMax](https://www.softwareadvice.com/field-service/fieldpulse-profile/vs/servicemax/)[BuildOps vs ServiceMax](https://www.softwareadvice.com/cmms/buildops-profile/vs/servicemax/)[Housecall Pro vs ServiceMax](https://www.softwareadvice.com/construction/housecall-profile/vs/servicemax/) ## Other Top Recommended Scheduling Software [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) **4.7** (17582) Recently recommended **0** times [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) **4.6** (14599) Recently recommended **0** times [Wix](https://www.softwareadvice.com/crm/wix-profile/) **4.4** (10693) Recently recommended **0** times [Clockify](https://www.softwareadvice.com/hr/clockify-profile/) **4.8** (9246) Recently recommended **0** times Stuck Between Options? 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