# Bright Pattern Software Reviews, Demo & Pricing - 2026 > Review of Bright Pattern Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/servicepattern-profile --- [Home](https://www.softwareadvice.com/) / [Auto Dialer Software](https://www.softwareadvice.com/call-center/auto-dialer-comparison/) / Bright Pattern Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/servicepattern-profile/alternatives/) # Bright Pattern 2026: Benefits, Features & Pricing Wondering if Bright Pattern is right for your organization? Our Auto Dialer Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Bright Pattern 4.8 [(104)](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/) Pricing Pricing available upon request ### About Bright Pattern Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support. Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member. Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped. Wondering if Bright Pattern is right for your organization? Our Auto Dialer Software selection experts can help you in 15 minutes or less. ## Bright Pattern User Interface ## Popular Bright Pattern Alternatives Main Product Bright Pattern 4.8 [(104)](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.76Value for money - 4.80Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.50Value for money - 4.56Customer support - 4.42Functionality Pricing Starting at $85.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price ## Bright Pattern Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Bright Pattern Features - Popular features found in Auto Dialer Call Center Management Caller ID Call Monitoring Call Recording Call Routing Campaign Management Computer Telephony Integration Predictive Dialer Reporting/Analytics Voice Mail - More features of Bright Pattern Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI Copilot Alerts/Escalation Alerts/Notifications Answering Machine Detection API Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Autoresponders Blended Call Center Callback Scheduling Call Conferencing Call Disposition Call List Management Call Logging Call Queues Call Reporting Call Scheduling Call Screening Call Scripting Call Tracking Call Transfer Campaign Specific Caller ID Chatbot Chat/Messaging Collaboration Tools Conferencing Contact Database Contact Management CRM Customer Database Customer History Customer Segmentation Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Disaster Recovery Drag & Drop Email Alerts Email Management Engagement Tracking FCC Compliance Feedback Management FTC Compliance HIPAA Compliant Inbound Call Center Inbox Management Integrations Management Interaction Tracking IVR Knowledge Base Management Knowledge Management Lead Capture Lead Management List Management Live Chat Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Language Multiple Scripts Negative Feedback Management NPS Survey Structure Online Voice Transmission Outbound Call Center Performance Management Phone Key Input Power Dialer Pre-recorded Messages Preview Dialer Progressive Dialer Quality Management Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Role-Based Permissions Self Service Portal Sentiment Analysis SIP Trunking SMS Messaging Social Media Integration Support Ticket Management Survey/Poll Management Surveys & Feedback Tagging Text Analysis Text to Speech Third-Party Integrations Voice Customization VoIP VoIP Connection Workflow Management ## Bright Pattern Integrations Oracle B2C Service Integration rated undefined from -1 review Amazon EC2 Integration rated undefined from -1 review PaySimple Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review See all 18 integrations ## Bright Pattern User Reviews Overall Rating 4.8 Ratings Breakdown 5 80% 4 15% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.8 Functionality 4.6 Darren A. Verified reviewer Non-Profit Organization Management 1001-5000 employees Used daily for less than 12 months Review source Reviewed June 2021 We hit a homerun by switching to BrightPattern 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The fact that out of the box it cover such a wide range of needs and very simply can have customizations built/created to further enhance what the software delivers. The sales and build team are SO EASY to work with and with minimal back and forth, they created exactly what we we wanted and expected plus trained us and a staff of 100 without any issue Cons: There is nothin to like least - everything was a positive experience from start to finish and we are certainly not an easy client (lots of needs and demands around HIPAA and PCI compliancy. Reasons for switching to Bright Pattern We needed something that delivered what we wanted that had an easy to use agent experience - we needed mutli-format integration with a few other internal software, one being ServiceNow Read More JS Jim S. Verified reviewer Staffing and Recruiting 5001-10000 employees Used daily for less than 6 months Review source Reviewed December 2019 Great Product and Great Partner 4 Bright Pattern has been a great partner in helping us use the product to meet our needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software has been really easy for our users to adopt, and easy for our team to manage. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly Cons: I wish they had a cleaner integration with Salesforce Reasons for choosing Bright Pattern They had the best combination of product features and price. Their responsiveness to questions and issues also made them feel much more like part of the team than just another vendor we were using. Reasons for switching to Bright Pattern It was really expensive compared to Bright Pattern and the call quality and features were not as good Read More CV Cheyenne V. Verified reviewer Retail 1001-5000 employees Used daily for less than 12 months Review source Reviewed December 2019 Bright Pattern Review 3 Ratings Breakdown 3 Ease of use 2 Functionality Pros: I can honestly say I do not really like anything about the software. It functions ok for what we need it to do, but it has more problems than anything. Cons: There is a lot that can be improved about this software. The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook. It automatically kicks me out daily. If I am on a phone call when it kicks me out I cannot get the phone number back to call the person back so they just assume they were hung up on. There is no way to easily search for a previously sent email. It would be nice if I could go to a place where the previous emails I worked on would be listed in case I needed to add to it or needed some kind of information from it. It is just a very frustrating platform to use. Read More DS Daniel S. Verified reviewer Telecommunications 5001-10000 employees Used other for more than 2 years Review source Reviewed July 2020 Simple to Use 5 We have found a powerful tool easy to setup and to configured. Same as the main features we need for a modern customer contact center. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Having access to all functionalities via web based is great for remote over the top agents supervisor and administrators. Cons: Consuming software from the Cloud is challenge when we need to integrate our on promises applications like reporting and compliance (Bulk export) storage for recordings Reasons for choosing Bright Pattern Functionality, price and easy o setup, easy to use. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed March 2017 Truly omnichannel platform with powerful outbound engine 5 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: BrightPattern has very innovative solution which provides truly omnichannel platform. Among inbound, email, chat, video, SMS it has powerful outbound engine. With 4 dialler modes companies could be more productive than on any other platform. Specially designed supervisor desktop gives full campaign control: from lists to operators. Highly recommend to all companies looking for fast, solid and professional outbound platform. Cons: nothing special that could not be improved, slightly outdated interface – but it should be updated in new version)) Read More VR Verified Reviewer Computer Software 1001-5000 employees Used daily for more than 2 years Review source Reviewed February 2017 User friendly, Intuitive, Easy to deploy SaaS 5 Brightpattern team has come up with great ideas over the years to make this a great Cloud product. It is easily deployable and reliable in a cloud environment. The service pattern interface is very intuitive and user friendly which allows for fast configuration and navigation. You can literally setup a call center, with true Omni channel capabilities in matter of minutes and be in business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Omni channel routing, easy to use interface, performs well, innovative feature set. Read More VR Verified Reviewer Financial Services 1001-5000 employees Used daily for less than 12 months Review source Reviewed April 2019 The most seamless omnichannel cloud contact center 5 We wanted a modular omnichannel solution to engage our customers across most of the digital channels plus voice and be able to track the interactions across all channels. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all feature we wanted is out-of-the-box. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built integrations made the task super easy and seamless. The web based admin portal with drag and drop functionality is unparalleled and really makes it easier to configure manage the contact center within minutes and removing the complexity that you see in traditional platforms. Overall - a full featured contact center platform, capable of competing with the industry leaders, yet far more simpler and easier to use. Implementation and migration was a breeze - far less effort than what we had expected. Cons: Perhaps improve on the UC aspects of the platform. Read More Loris J. Verified reviewer Used unspecified for less than 2 years Review source Reviewed February 2017 Bright Pattern Flexibility 5 As an IT consultant, I recommend contact center solutions to my clients. There are a number of excellent contact center software solution providers, all with high reliability and ease of use. I highly recommend Bright Pattern because as a company I know when they make a commitment they won’t let my clients down. The Bright Pattern team I work with is very sharp and creative. It is refreshing to work with professionals. Ratings Breakdown 5 Value for money 4 Functionality Pros: Excellent multi-channel applications Cons: They need to continue to build out their offering. Read More Briana M. Verified reviewer Consumer Services 51-200 employees Used daily for less than 6 months Review source Reviewed January 2022 Great Autodialer Tool 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I like mostly the single sign option of this software through my office email. Cons: The toggle buttons sort of blend it with the color scheme of the software and you have to be careful not to click the wrong button the log out button is also too close to the check mark button Read More Branden B. Verified reviewer Staffing and Recruiting 5001-10000 employees Used other for less than 12 months Review source Reviewed December 2019 Bright Pattern 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As a project manager scope, milestones and priorities change in the middle of a project due to unforeseen reasons. Bright Pattern's implementation team acted flawless in beating our demanding deadlines and still capturing 100% quality. One of the best implementation I've experienced in my career. Their a great partner, keep up the flawless execution. Cons: Bright Pattern is currently looking to explore additional SMS capabilities. Read More Showing 1 - 10 of 104 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/) ## Bright Pattern Popular Comparisons [Genesys Cloud CX vs Bright Pattern](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/servicepattern/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/servicepattern-profile/alternatives/) ## Other Top Recommended Auto Dialer Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **7** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **6** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** (324) Recently recommended **5** times Stuck Between Options? 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