ServiceWise by TechExcel is a comprehensive service desk solution that offers a single solution to manage help desk, employee self-service, knowledge management and customer service and support. With ServiceWise, organizations can optimize and automate IT help desk processes by utilizing the solution's IT project management, configurable workflows, reporting, dashboards and more.
The web-based system is easy to use and maintain and supports ITIL software standards. It offers LDAP integrations and its web-based API allows for a seamless integration with a company's existing systems. It can be scaled and tailored to meet the needs of a number of industries, including the public sector, education, healthcare and more.
ServiceWise comes equipped with a number of features that centralize and IT help desk management. With its fully customizable self-service portal, end users can easily report issues and request service, as well as access help documents. Any email sent from the portal automatically gets logged as a request, and escalation is made simple with the solution's award-winning point-and-click workflow design.
ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers complete reporting, with list, trend, summary and distribution reports that can all be customized to meet the company's needs.
For companies looking to streamline IT help desk activities, ServiceWise offers an out of the box solution that is both flexible and powerful.