ServiceWise by TechExcel is a comprehensive service desk solution that offers a single solution to manage help desk, employee self-service, knowledge management and customer service and support. With ServiceWise, organizations can optimize and automate IT help desk processes by utilizing the solution's IT project management, configurable workflows, reporting, dashboards and more.
The web-based system is easy to use and maintain and supports ITIL software standards. It offers LDAP integrations and its web-based API allows for a seamless integration with a company's existing systems. It can be scaled and tailored to meet the needs of a number of industries, including the public sector, education, healthcare and more.
ServiceWise comes equipped with a number of features that centralize and IT help desk management. With its fully customizable self-service portal, end users can easily report issues and request service, as well as access help documents. Any email sent from the portal automatically gets logged as a request, and escalation is made simple with the solution's award-winning point-and-click workflow design.
ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers complete reporting, with list, trend, summary and distribution reports that can all be customized to meet the company's needs.
For companies looking to streamline IT help desk activities, ServiceWise offers an out of the box solution that is both flexible and powerful.
Andrea from Carrollton School
Employees number: 201-500 employees
I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.
easy tool, support availability
some versions have too much updates until you get to the next version
missing the mobile version
jack from XACCT Technologies
This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function