ServiceWise

RATING:

4.6

(8)
Overview

About ServiceWise

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications. The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management. ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker. ServiceWise helps organizations build a solid knowledge base; a...

ServiceWise Pricing

Contact TechExcel for pricing information or a quote

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Not Available

User interface

ServiceWise Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for ServiceWise

8 Reviews

David

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

A great Helpdesk Product for any size company

Their service has been top tier and very helpful. I have had no issues with their support and the product itself is very solid and stable. Really, no down time since it's been up other than planned updates.

PROS

The software is easy to use and has a lot of functionality and customization. We can create our own workflows and routing tables. One can make it as simple or complex as the your individual situation requires.

CONS

It does take a while and probably some help to get it up and running. It can be complex on the setup and there are parts of it we just don't need/use.

Reason for choosing ServiceWise

Price was one of the biggest reasons. Functionality also.

Reasons for switching to ServiceWise

The in house product just didn't meet our needs anymore and the creator had moved on so we didn't have any real support for it.

Andrea

Non-Profit Organization Management, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

ServiceWise is my life

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

PROS

easy tool, support availability

CONS

some versions have too much updates until you get to the next version missing the mobile version

Vendor Response

We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to. Thanks again! Brian

Replied April 2017

Sanjit

Information Technology and Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2022

Techexcel Review

Overall i have had a great time with this service and will continue to use it for years to come.

PROS

Easy to navigate through the menu and understand how to use the incident management tool.

CONS

a little clunky at times, and issues with the mail retrieval service.

Reason for choosing ServiceWise

the price and the support we got was just great!!

Nathan

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2018

I would receive 'tickets' through the system and then assign these to individuals to complete.

PROS

Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

CONS

There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.

Juan Andres

Information Technology and Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Administra tus labores con ServiceWise

PROS

Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica.

CONS

En el tiempo que lo llevo utilizando no he presentado fallas.

Angie

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Es facil de usar

PROS

Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas.

CONS

por el momento no he tenido fallas con el.

Arjun

Education Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Good service and support from Servicewise

Overall experience is really good with servicewise and I am really looking forward for a longer relationship

PROS

Good support from the team and easy implementation with easier data migration. I appreciate their efforts to help me get on board.

CONS

I found it a little pricey as compared to other competitors but their support is more than good to justify their prices.

jack

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

This is a very flexible product that allows you to do whatever you want to do

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

8 Reviews