Smartsupp Software


 

Smartsupp is a best-of-breed live chat platform that helps engage website visitors with real-time communication.

Live chat is one of the most popular communication channels, and Smartsupp makes it easy to add live chat functionality to any website, including those created with many of the most well-known platforms, like WordPress, Opencart and others.

Smartsupp can be configured to allow agents to answer chats remotely, from their home office or even a smartphone. Customers see a live chat window that matches the company’s brand identity, right down to the fonts and colors used.

Smartsupp offers an auto-messaging function. With this, companies can set up messages to be delivered automatically whenever website visitors meet certain conditions or, for example, view certain products.

Smartsupp also integrates with Google Analytics, helping companies see how live chat impacts their other online engagement metrics.

 

Smartsupp - Statistics
 
  • Smartsupp - Statistics
    Statistics
  • Smartsupp - Visitors
    Visitors
  • Smartsupp - Chat screen
    Chat screen
Supported Operating System(s):
Web browser (OS agnostic)

51 Reviews of Smartsupp

Showing 1-20 of 51

 

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Konstantinos from WebsiteGreece.com

May 2017

May 2017

I was amazed both by your software and your customer support who was ready to assist me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like it offers a broad functionality list and i will test it to see if it fits my needs for my website design business. I like that you have an affiliate partners strategy.

Cons

I would like to have the functionality of sending files. That would be a market changer.

Source: Capterra
 

Wendy K from Healendometriosisnaturally.com
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Love SmartSupp - Best on the Market!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

Pros

Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons

Would prefer payment methods to be automatic

Advice to Others

Excellent value for money as you get many features in one.

Source: Capterra
 

Ahmed Nawaz from Offneo

April 2017

April 2017

Nice Support Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think interface is a bit complicated to handle. But The Support team is really helpful. I talked one of their representative and he was really helping.

All I suggest the team to better their product overall UI and keep the great support team with them.

Stay blessed.

Source: Capterra
 

Grzegorz from statlook
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Improve customer service and sales volume

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can recommend smartsapp for everyone who want to improve customer service. Improving customers service quality can help increase sales volume. SmartsUpp is example of A++ customer service, help me to solve my problem in few minutes. Statlook.com recommends SmartsUpp .

Pros

- very functional free version

Cons

- have not found any

Advice to Others

Good to improve customer service and engage customers

Source: Capterra
 

Jorge from Countryandroses.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

One of The best modules and companies

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Yeah. I have proved hundreds of plugins for Wordpress and modules for Prestahop and I think that is one of the most interesting of all.

Pros

Useful and easy

Cons

Nothing

Advice to Others

No

Source: Capterra
 

Vladimir from www.sachovetreningy.sk

March 2017

March 2017

Very effective support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our rep was unbelievable. She quickly answered on my every question. Absolutelly briliant support :) I recommend to all of u

Source: Capterra
 

Melinda from Zion Translations

February 2017

February 2017

Great technical customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am happy that the support staff could solve all my troubles within a few moments. I will be happy to continue this service and recommend it to everybody.

Source: Capterra
 


March 2016

March 2016

Good and cheap

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I'm a happy user of Smartsupp since January 2016. This app is easy to set up and easy to use. I hope they will add some new features what I need :) Look my Cons :)

Pros

Fast to set up
Easy to use
live view is perfect :)

Cons

I would see more options in sort and filter my visitors on record mode.
Maybe you would like to add newsletter and Premium code sender for 1st time visitors - I know that's not main idea of this app - but I would love this :)

Source: GetApp
 

Ruslan

February 2016

February 2016

Satisfaction

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features. We used few others and decided to stick to smartsupp.

Pros

Reliable
Video recordings
Easy to use

Cons

Lacks a feature to reply to missed chats within their app

Source: GetApp
 


February 2016

February 2016

Perfect

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Pros

I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Cons

I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Source: GetApp
 

Yoana

February 2016

February 2016

Best price/value chat app on the market

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We tried several chat apps and we came in conclusion that Smartsupp was the best solution for our small company. The free version has already everything that we needed (personalised chat on our website, multiple users, auto-messages, offline messages, visitor recording).

Pros

We love the visitor recording tool ! It's been very useful to find problems on our website. After analyzing how people are searching products on our website, we became aware of some gaps and we were able to improve the visitors' experience :)

Cons

We have a bilingual website. It was not easy to set up auto-messages in French and Netherlands. We are still experiencing dificulties with getting the right auto-message to the defined target. Sometimes French speaking visitors are receiving auto-messages in Netherlands and vice-versa.

Source: GetApp
 

Catherine

February 2016

February 2016

No way I can now do without Smartsupp.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Seeing instantly who is visiting my website and being able to interact with them is brilliant! I can even get an idea of their location. Smartsupp makes it all easy and intuitive so no learning curve required.

Cons

I struggled to get anything similar or related working on my android phone and have yet to sort this aspect out. Fortunately working this app from my PC is the main thing I need. This is not a direct negative against Smartsupp of course but if they were able to establish a solution for android phones that would be perfect.

Source: GetApp
 

Ino from Hulpstation.nl | Voordelig computerhulp & les aan huis
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2016

February 2016

Best live chat

Product Quality

Product Quality
Quality

We have been using smartsupp for months and we love it. We got lots of extra customers because of smartsupp because it allows us to speak to the customers personally.

Pros

- Good looking
- Easy
- Smart dashboard

Cons

- They don't have an app of their own for the smartphone

Source: GetApp
 

Jan

February 2016

February 2016

very good app, helps selling stuff

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I'm using this app for www.solve24.pl and recommend for all companies, very useful, easy to install if You don't want to have opened browser window You can install pidgin and help Your clients without remembering about opening Firefox window. Very customisable, You can change colors making app matching Your website.

Pros

Free version is very useful

Cons

You need to paid to have video version

Source: GetApp
 

Milan Janos

February 2016

February 2016

Great online Chat for your Ecommerce

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have used Smartsupp for about a year now. I recommend it to all I know that might need it! I feel it is pretty easy to use. Video recording of the visitor are great.

Pros

Easy to use & reliable software.

Source: GetApp
 

Ionescu

February 2016

February 2016

Great value for money

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We have been using Smartsupp for the last month and it immediately increased our sales and customer support. This is the best live chat app on the market.

Pros

Easy interface, video records, mobile version

Cons

So far, I haven't noticed any

Source: GetApp
 

Rob from StudentsInsured
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2016

February 2016

Great value for money, intuitive layout

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We have been using Smartsupp for the last week and it immediately added value to our business - implementing the livechat was a breeze, the application works very intuitively and the Google Analytics integration is very helpful as well.

Pros

- Google Analytics integration is very helpful
- Intuitive design
- Great value for money

Cons

None to date - will update if we find any.

Source: GetApp
 

Jorge from Espirometros de Colombia
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2016

February 2016

Excellent

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

This app is amazing and it is from free a better solution I find. I have this application for my e-commerce and for little team is great and no limited features.

Pros

Easy to use
Free
Unlimited users

Cons

No statistics for free

Source: GetApp
 

Pall

February 2016

February 2016

Game Changer

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

The value that smartsupp provides is unparalleled. Watch this up and comer as they grow. I couldn't find any other tool that compared to the feature set they provide.

Pros

Feature rich and great value.

Cons

User interface is good, but not GREAT.

Source: GetApp
 

Valics

February 2016

February 2016

Great support app for low price

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I use this app from a while and I can say it is perfect for our small company. Low price per month, easy to use, I can get offer great support for my clients.

Pros

easy interface, use with Adium external app like a messenger.

Cons

only the full package have the predefined meseges

Source: GetApp