SnapEngage is a fully featured live chat product. It features integration with a wide range of customer relationship management (CRM) platforms and a host of “Look and Feel” interface customization options.
It also offers the ability to transfer files to and from customers via the live chat window and an option that lets customers initiate a chart session directly from their mobile phone by sending an SMS (text) message.
SnapEngage is suited for companies of all sizes, from shops to international enterprises. The only requirement to get started with SnapEngage is a website. This product is Web-based and offers monthly and annual pricing plans, based on number of agents and the types of features included.