Founded in 2011, Snapforce offers a customer relationship management (CRM) system with three price options. This Web-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included at no additional cost.
At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.
Snapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track their behavior and monitor patterns.
Snapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics.
Jenelle from Prestige Volvo
Specialty: Auto Dealership
Employees number: 51 to 100 employees
Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.
Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.
Don't be fooled by pretty colors and customization galore. The LESS you have to configure the better. Otherwise, deploying a system like this can take at least a month. DON'T OVERTHINK IT!!!!!!! When training several employees on the program I noticed them overthinking certain things. Almost treating it as if it were more complex than it is. Sometimes things are just as easy as they seem. Always make sure you have an admin to handle things like this with your employees who are being trained. Snapforce sold me the software, IT help, and training's. I had to take it over from there. I know how my employees work the best. Not Snapforce. It is not their job to get my company to utilize Snapforce, it's mine.
I've read some reviews and it seems as if some people expect the employees at Snapforce to be the boss over their employees. If a certain CRM program doesn't work for you, pick another. But if there's this many positive reviews, it shows that it's not the program that's the problem. If it doesn't work for you, that's ok, move on.
Thank you everyone at Snapforce. I currently deal with several warranty companies, our own various corporate offices, at least 5 software vendors, and this is the BEST and most personal customer service I've dealt with.
Becca from ConsumerAffairs.com
Specialty: Software / IT
Employees number: 21 to 50 employees
I like the fact that it's easy to use and the tech support is awesome!
I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to.
Do a demo with several different CRM companies. I did and found that SnapForce was definitely the way to go.