Soffront CRM Software


 

Soffront CRM is a Customer Relationship Management solution for small to mid-size companies. Soffront CRM helps businesses streamline and optimize all customer-related activity across the enterprise: marketing automation, sales force automation, customer service, help desk, field service, and more. 

Soffront CRM gives businesses the tools to improve customer service while also increasing the productivity of their sales team and the effectiveness of their marketing campaigns. The software includes portals for self-service, forums and live-chat. It can also manage sales orders and help desk requests.

Soffront CRM is suited to companies in just about any industry in the SMB space. The system can also be customized to your company's unique workflow, user count and processes. Users can configure the software with easy drag-and-drop tools, with no programming or external IT knowledge required.

 

Soffront CRM  - Dashboard
 
  • Soffront CRM  - Dashboard
    Dashboard
  • Soffront CRM  - Customer Portal
    Customer Portal
  • Soffront CRM  - Kanban Board
    Kanban Board
  • Soffront CRM  - Department Workflow Designer
    Department Workflow Designer
  • Soffront CRM  - Self-Service Knowledge Base
    Self-Service Knowledge Base
  • Soffront CRM  - Service-Level Agreement Report
    Service-Level Agreement Report
Supported Operating System(s):
Mac OS, Windows 8, Windows 10

13 Reviews of Soffront CRM

 
Software Advice Reviews (8)
More Reviews (5)

Showing 1-8 of 8

from Event Extravaganza
Specialty: Media

Amazing product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The vendor is very knowledgeable about the product. I had a few questions concerning if I ended up not liking the software, and they assured me that my concerns would ease after the first week of use.

Likes Least

I least like the price. I feel like a bit pricey. I am very cautious of how our company spends money, so I want to make sure that each thing we invest in will be worth out while and something that we can benefit from greatly.

Recommendations

To go with your gut and get what's best for you! I specifically preferred this product because of the presentation, customer service, and because it did what I was looking for. Always go with your gut and get what best suits you.

 
 

from Event Extravaganza
Specialty: Other services

Crm software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like all the features this product has to offer. Everything was easy to use. I like it and would recommend it to someone.

Likes Least

I wish it was less expensive. For someone who is looking for something very expensive this would not be for you however if you did want to spend the money then I highly recommend this.

Recommendations

Get this product if you have the funds. I would recommend this to someone just as stated above. I would only recommend it if they have the funds to purchase it.

 
 

from Lakes Business Group
Specialty: Other

a CRM that is Customizable for our Business Processes

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This product is intuitive for users has been relatively easy to use for our sales force. Our administrative team has been able to make changes to fields and forms that work better for our business processes. The support has been excellent, too!

Likes Least

sending emails with attachments has been slow at times. A suggestion to add to this product is an 'opt-out' option for sending emails, so we don't have to remove their email and save in another field.

Recommendations

know your business and the processes that would be helpful to have automated with a CRM system. Also, in our office, since I am an administrator, it is also good to have one of the 'users' (in our office, it is the agents that have customers) also be in one to evaluate since their criteria in a software product may be a little different than what I need as an administrator.

 
 

from CCH
Specialty: Non-Profit

the Soffront experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

the CS is effective. The training easy and simple to understand, they will go over step by step one on one. etc

Likes Least

Simple and easy to customize Fields, groups and reports. I like how easy is to use and customize the web forms.

Recommendations

definitely to give it a try, for me the expedite training and webinars were the best part, also the CS. Thanks to those elements I was convince to start entering the info that I needed without regretting to have contracted Soffront when I'm half way done with the job.

 
 

from PolySystems
Specialty: Consulting

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very impressed with the customer service. Very responsive and they work to resolve any issues.

Likes Least

The application is a little quirky with text displays.

Recommendations

Give yourself time to set up the implementation the way you want.

 
 

from Digisonics
Specialty: Healthcare / Medicine

CRM that is customizable for the ever changing business world

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The customization options are great. The product is very flexible.

Likes Least

Support is not that easy to access. They do not call you back and only email you. Sometimes you submit a ticket and they do not contact you other than an automated response for over 24 hours. Support does not teach much and never offer root cause.

Recommendations

When evaluating software such as a CRM you should think about does it meet the needs of today and tomorrow for your business.

 
 

from Lakes Business Group
Specialty: Other services

Customer Database

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Soffront has been flexible and we can change or add fields as needed. The vendor has been very responsive.

Likes Least

We've had issues where it is slow. Also, sending an email template to multiple contacts can tie up the program.

Recommendations

Know your business process and what is important for you to have in a CRM.

 
 

from Imagetek, Inc.
Specialty: Software / IT

Soffront Feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The flexibility of the product and the ability to customize it the way we want to use it.

Likes Least

The product itself is not all that user friendly, new functions cannot be easily be learned on your own, and the documentation is pretty lacking. Typically requires training from Soffront, at a cost, just to fully understand how to utilize different pieces of the product.

Recommendations

get some hands on experience and make sure they fully understand what their needs are before exploring a solution

 
 
 
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