Soffront CRM is a Customer Relationship Management solution for small to mid-size companies. Soffront CRM helps businesses streamline and optimize all customer-related activity across the enterprise: marketing automation, sales force automation, customer service, help desk, field service, and more.
Soffront CRM gives businesses the tools to improve customer service while also increasing the productivity of their sales team and the effectiveness of their marketing campaigns. The software includes portals for self-service, forums and live-chat. It can also manage sales orders and help desk requests.
Soffront CRM is suited to companies in just about any industry in the SMB space. The system can also be customized to your company's unique workflow, user count and processes. Users can configure the software with easy drag-and-drop tools, with no programming or external IT knowledge required.
Jenna from Leech Tishman
Employees number: 51-200 employees
This product has great Email templates and mass email features. I often use the Broadcast option to send out new Blog Articles. I also like the Email Automation function to set up more complex Marketing Campaigns.
Templates, Email Broadcast, Email Automation
I can only update contacts and accounts based on their Company name or email address. This is not helpful when I do not have such information, or I have several contacts at the same Company. I wish Soffront would generate and automatic "Soffront ID" so that I could use that when sorting and labelling duplicates, or making updates to contacts and accounts via the Excel upload and update function.
Cheryl from Leech Tishmna
Employees number: 51-200 employees
Soffront is our first formalized marketing database. Soffront has not only offers a simplistic method for loading information from multiple sources, it has very easy methods, using templates, to quickly execute online alerts and other postings.
Easy to pull statistics from the information, great for blogging and disseminating information to contacts in the database. Ability to create campaigns with timers and actions.
Not ideal for database management. Its method of differentiating accounts and clients is too simplistic (by company name). Wish it had a unique ID for every account - account and client.
If you do not have the budget or dedicated staff to spend hours on database, this is a great tool.
Toni from Event Extravaganza
The vendor is very knowledgeable about the product. I had a few questions concerning if I ended up not liking the software, and they assured me that my concerns would ease after the first week of use.
I least like the price. I feel like a bit pricey. I am very cautious of how our company spends money, so I want to make sure that each thing we invest in will be worth out while and something that we can benefit from greatly.
To go with your gut and get what's best for you! I specifically preferred this product because of the presentation, customer service, and because it did what I was looking for. Always go with your gut and get what best suits you.
Clayton from Event Extravaganza
Specialty: Other services
I like all the features this product has to offer. Everything was easy to use. I like it and would recommend it to someone.
I wish it was less expensive. For someone who is looking for something very expensive this would not be for you however if you did want to spend the money then I highly recommend this.
Get this product if you have the funds. I would recommend this to someone just as stated above. I would only recommend it if they have the funds to purchase it.
Tree from Lakes Business Group
This product is intuitive for users has been relatively easy to use for our sales force. Our administrative team has been able to make changes to fields and forms that work better for our business processes. The support has been excellent, too!
sending emails with attachments has been slow at times. A suggestion to add to this product is an 'opt-out' option for sending emails, so we don't have to remove their email and save in another field.
know your business and the processes that would be helpful to have automated with a CRM system. Also, in our office, since I am an administrator, it is also good to have one of the 'users' (in our office, it is the agents that have customers) also be in one to evaluate since their criteria in a software product may be a little different than what I need as an administrator.
Pablo from CCH
the CS is effective. The training easy and simple to understand, they will go over step by step one on one. etc
Simple and easy to customize Fields, groups and reports. I like how easy is to use and customize the web forms.
definitely to give it a try, for me the expedite training and webinars were the best part, also the CS. Thanks to those elements I was convince to start entering the info that I needed without regretting to have contracted Soffront when I'm half way done with the job.
Pete from PolySystems
Very impressed with the customer service. Very responsive and they work to resolve any issues.
The application is a little quirky with text displays.
Give yourself time to set up the implementation the way you want.
Bryan from Digisonics
Specialty: Healthcare / Medicine
The customization options are great. The product is very flexible.
Support is not that easy to access. They do not call you back and only email you. Sometimes you submit a ticket and they do not contact you other than an automated response for over 24 hours. Support does not teach much and never offer root cause.
When evaluating software such as a CRM you should think about does it meet the needs of today and tomorrow for your business.
Kyle from Imagetek, Inc.
Specialty: Software / IT
The flexibility of the product and the ability to customize it the way we want to use it.
The product itself is not all that user friendly, new functions cannot be easily be learned on your own, and the documentation is pretty lacking. Typically requires training from Soffront, at a cost, just to fully understand how to utilize different pieces of the product.
get some hands on experience and make sure they fully understand what their needs are before exploring a solution