Soffront On-Premise CRM Software


 

Soffront CRM is a Customer Relationship Management solution for small to mid-size companies. Soffront CRM helps businesses streamline and optimize all customer-related activity across the enterprise: marketing automation, sales force automation, customer service, help desk, field service, and more. 

Soffront CRM gives businesses the tools to improve customer service while also increasing the productivity of their sales team and the effectiveness of their marketing campaigns. The software includes portals for self-service, forums and live-chat. It can also manage sales orders and help desk requests.

Soffront CRM is suited to companies in just about any industry in the SMB space. The system can also be customized to your company's unique workflow, user count and processes. Users can configure the software with easy drag-and-drop tools, with no programming or external IT knowledge required.

 

Soffront On-Premise CRM - Customer Service Dashboard
 
  • Soffront On-Premise CRM - Customer Service Dashboard
    Customer Service Dashboard
  • Soffront On-Premise CRM - Department Workflow Designer
    Department Workflow Designer
  • Soffront On-Premise CRM - Online Support Portal
    Online Support Portal
  • Soffront On-Premise CRM - Project Management Queue
    Project Management Queue
  • Soffront On-Premise CRM - Self-Service Knowledge Base
    Self-Service Knowledge Base
  • Soffront On-Premise CRM - Service-Level Agreement Report
    Service-Level Agreement Report
Supported Operating System(s):
Mac OS, Windows 8, Windows 10

5 Reviews of Soffront On-Premise CRM

Showing 1-5 of 5

 

from PolySystems
Specialty: Consulting
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very impressed with the customer service. Very responsive and they work to resolve any issues.

Likes Least

The application is a little quirky with text displays.

Recommendations

Give yourself time to set up the implementation the way you want.

 

from Digisonics
Specialty: Healthcare / Medicine
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

CRM that is customizable for the ever changing business world

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The customization options are great. The product is very flexible.

Likes Least

Support is not that easy to access. They do not call you back and only email you. Sometimes you submit a ticket and they do not contact you other than an automated response for over 24 hours. Support does not teach much and never offer root cause.

Recommendations

When evaluating software such as a CRM you should think about does it meet the needs of today and tomorrow for your business.

 

from Lakes Business Group
Specialty: Other services
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Customer Database

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Soffront has been flexible and we can change or add fields as needed. The vendor has been very responsive.

Likes Least

We've had issues where it is slow. Also, sending an email template to multiple contacts can tie up the program.

Recommendations

Know your business process and what is important for you to have in a CRM.

 

from Imagetek, Inc.
Specialty: 

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Likes Least

Recommendations

 

from Imagetek, Inc.
Specialty: Software / IT
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Soffront Feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The flexibility of the product and the ability to customize it the way we want to use it.

Likes Least

The product itself is not all that user friendly, new functions cannot be easily be learned on your own, and the documentation is pretty lacking. Typically requires training from Soffront, at a cost, just to fully understand how to utilize different pieces of the product.

Recommendations

get some hands on experience and make sure they fully understand what their needs are before exploring a solution

 
 
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