Sprinklr is a Web-based customer experience technology platform suited for organizations of all sizes.
Sprinklr offers a suite of modules, including Social Experience Core, Content Marketing, Social Media, Paid Advertising, Website (first party experience) and Social Listening.
The social CRM and social governance modules can manage all social profiles via a single platform. This platform allows customers to post reviews to a website, post complaints on their Facebook profiles or tweet directly about the brand.
Sprinklr's social media management platform makes social media the core function of each business line, such as sales, marketing, customer service, PR, events and crisis management. The audience management feature provides all information about the audiences in a single place.
Other features include social automation and social campaign management, which includes collaborating on design, launching and reporting across departments and enforcing campaign consistency across the entire organization.