Service Relationship Management (SRM©) was designed as a service lifecycle management software solution, which uses its comprehensive functionality to provide the best field service, customer support, and reverse logistics platform to solve client issues and increase customer satisfaction. The theory behind SRM© software is that there is value in maintaining a positive relationship with each customer, and that successful, long-term client relationships can lead to an improved overall bottom line. This system works to improve operational efficiency by providing powerful analytics to evaluate these relationships, as well as the tools needed to bolster and optimize them in the long run.
Based on more than 30 years of experience in service delivery solutions, SRM© provides maximum visibility into company contracts, warranties, and entitlement management. With these tools, custom client agreements can be implemented and organized in a logical fashion, providing the best management tools for each company.
Through the implementation of a closed-loop customer feedback process, SRM© provides the tools necessary to quickly respond to customer feedback and then improve service offerings based upon that feedback. This helps each company address customer concerns, and ensures that short and long-term issues are addressed with the client. Using this method of customer service, customer satisfaction is maximized, and client relationships are ultimately improved.
SRM© was built to grow with the needs of each company, and offers maximum scalability to provide the best system for each client's needs, no matter the size of the company. In tandem with that flexibility is the software's variety of deployment methods, including hosted and transactional options as well as the ability to provide a locally installed system. It's best suited for companies in the maintenance, manufacturing, or high-tech industries.