SuiteCRM Software


 

SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry.

With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress.

Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved.

SuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.

 

SuiteCRM - CRM home page
 
  • SuiteCRM - CRM home page
    CRM home page
  • SuiteCRM - Tablet view
    Tablet view
  • SuiteCRM - Mobile view
    Mobile view
  • SuiteCRM - CRM charts
    CRM charts
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

7 Reviews of SuiteCRM

 

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Software Advice Reviews (3)
More Reviews (4)

Showing 1-3 of 3

Travis from Beaver Dam Liquors
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Good open source CRM suite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

SuiteCRM is based on SugarCRM. It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc). The new UI looks great.

Cons

Very little to not like given that it's free. I switched to another software since we wanted sales to be integrated with our ERP software and with SuiteCRM it was a standalone product. I wish it wasn't PHP-based, but that's just a matter of personal preference.

 
 

Leslie from Results GB
Specialty: Other services

August 2016

August 2016

A pleasant surprise!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing.

Likes Least

The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks.

Recommendations

SuiteCRM is one of the best I have tried (and I've tried a few) I cannot believe that you get all this for FREE. I would say that you might need some technical assistance if you are not technically minded in order to set-up your instance of SuiteCRM but is is worth the perseverance or finding some help online.

 
 

Till from COMBASE
Specialty: Software / IT

August 2016

August 2016

It's a great CRM but you need someone experienced to manage it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

It's all open source which allows you to customize pretty much anything you want if you have some software development experience. However, simple adjustments like creating additional fields and workflows can be done through the Admin interface and is pretty straight forward.

Likes Least

It breaks easily. Moving servers or performing updates often requires trouble shooting. If you are not up for that you should use their hosted service.

Recommendations

Every business is different. When it comes to CRMs I recommend selecting a CRM that allows a maximum level of customization and automation even if you don't see the need for it yet.

 
 
 
Showing 1-4 of 4

Apostolis from AMD Telecom

March 2017

March 2017

fc iraklis 1908

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

CRM Admin, organize companies, erp systems crm systems consulting companies and sales industry more than 25 years

Source: Capterra
 

DJ from James Nickles Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Complete CRM Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using SuiteCRM for 3 years. It is module based so that you can remove features not needed. It takes some skills to administer and is for more advanced organizations. Easily integrated and extended.

Source: Capterra
 

Simeon from CSM eMarketing and Consulting | @csmemarketing

December 2016

December 2016

SuiteCRM is easy to use, Saves you a tonne of money either as a Cloud install or on Your Server

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love SuiteCRM, especially version 7.7.8. Its user interface got a full refresh, it's modern, simple, and best of all...mobile responsive. So, not need for a mobile app. What I like about this version, is that it's more compatible with my own web server, and the Workflow Automation actually works.

Even though SuiteCRM is Opensource, it's not a dumbed-down version. You literally have everything you need in here. I really like how I can create a web form, and embed it in my clients' and my own landing pages, and how I can setup an autoresponder in it.

You can send Marketing Campaigns, have unlimited Employees, and way more. Basically, everything you get in the top, most expensive CRMs.

I highly recommend this, and the owner himself is very responsive on Twitter. @suitecrm.

One more thing, I showed recent clients how to use this, during a lead-generation campaign, and they love it, even though it's the first time they've seen this concept.

They actually use it every day how I showed them, and I didn't even show them everything.
It works. Leads come in, they follow up with a phone call, they book meetings, they close deals and get paid.

Source: Capterra
 

Chris from Espace

October 2015

October 2015

The affordable open source CRM app, originally based on SugarCRM 6.5 Community Edition

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
* SuiteCRM is developed and managed by Sales Agility a UK based leading global SugarCRM implementation expert, module developer, and hosting provider.
* SutieCRM has all the features of SugarCRM Pro, in a free open source AGPL license.
* Compatibility with any SugarCRM 6.5 compatible add-on module, hundreds of which are available for purchase on SugarOutfitters.
* Install SuiteCRM on any commercial hosting or cloud provider, on a local sever, or in Sales Agility's online managed SuiteCRM hosting service.
* Do it yourself customization for your organzation, tailor SuiteCRM with your own custom modules.
* Contract with any of thousands of experienced SugarCRM and SuiteCRM developers to create customized modules to provide specific functionality for your organization.
* Responsive user interface that automatically adapts to work on any screen size desktop, tablet, and smartphone.
* New features are under development and updates are released on a regular basis.
* Bugs fixed rather quickly after reporting an issue on the SuiteCRM github repository.
* Millions of users, tens of thousands of organizations, and thousands of developers.

Cons:
* Not yet compatible with SugarCRM 7 modules. Only 6.5 modules are currently compatible.

Source: Capterra