SuiteCRM Software


 

SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry.

With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress.

Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved.

SuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.

 

SuiteCRM - CRM home page
 
  • SuiteCRM - CRM home page
    CRM home page
  • SuiteCRM - Tablet view
    Tablet view
  • SuiteCRM - Mobile view
    Mobile view
  • SuiteCRM - CRM charts
    CRM charts
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2 Reviews of SuiteCRM

Showing 1-2 of 2

 

from Results GB
Specialty: Other services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

A pleasant surprise!

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Functionality

Product Quality

Customer Support

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Likes Best

The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing.

Likes Least

The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks.

Recommendations

SuiteCRM is one of the best I have tried (and I've tried a few) I cannot believe that you get all this for FREE. I would say that you might need some technical assistance if you are not technically minded in order to set-up your instance of SuiteCRM but is is worth the perseverance or finding some help online.

 

from COMBASE
Specialty: Software / IT
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

It's a great CRM but you need someone experienced to manage it

Ease-of-use

Functionality

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N/A

Likes Best

It's all open source which allows you to customize pretty much anything you want if you have some software development experience. However, simple adjustments like creating additional fields and workflows can be done through the Admin interface and is pretty straight forward.

Likes Least

It breaks easily. Moving servers or performing updates often requires trouble shooting. If you are not up for that you should use their hosted service.

Recommendations

Every business is different. When it comes to CRMs I recommend selecting a CRM that allows a maximum level of customization and automation even if you don't see the need for it yet.

 
 
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