SysAid Help Desk Software

With a rapidly increasing user base at more than 60,000 worldwide companies, SysAid’s help desk solution is easy to use and includes all of the features an IT department needs to effectively resolve technology-related support issues.  The software was designed for the IT professional and can be used across all industries and business sizes.

We can say a lot of great things about this product, but our favorite features include the speedy installation and implementation as well as the fact that it was specifically developed with the goal of streamlining IT management. The software is ideal for IT professionals and service providers that need to effectively automate their help desk, manage and control assets remotely, monitor network elements, analyze performance with customizable dashboards and reports, and implement effective change and problem management.

SysAid can be installed on your server or accessed over the web, and they’ve built a mobile application accessible for the iPhone, Windows Phone, Android or Blackberry. The help desk application provides routing rules, helping service professionals determine when and how to escalate support challenges, while the asset management solution allows you to track and manage software and hardware inventory and service history.

Founded in 2002 and dedicated to ITIL best practices, SysAid is an all-in-one solution. The company offers three versions of its product (free, pro and enterprise) to meet the specific needs of your organization. 2010 was a great year for SysAid, marked by the launch of SysAid Live Chat, giving site visitors the ability to correspond with support reps in real-time, but perhaps one of their greatest achievements was the launch of its mobile applications supporting all major smartphones platforms.