Tagove is a customer relationship management (CRM) solution specializing in live chat. Key features include live video chat, voice call with screen sharing and co-browsing.
In Tagove’s live video chat, customers can choose either two-way or one-way video, meaning they can elect not to show their faces on video if they prefer. Tagove also includes a text chat feature, where users and customers can upload and share files with each other.
This solution provides one-click calling from users’ websites. Customers can reach agents directly at no cost to them. In Tagove, users can share their screens with customers, so they can help customers understand where they are encountering problems. The system also offers speech recognition capabilities as well as live call recording.
Tagove is priced per agent per month. Tagove can be accessed across all Web browsers, tablets and Android phones.