Telax Hosted Call Center Software

Organizations looking to deliver world class customer service without large upfront capital costs and intensive training should look to Telax Hosted Call Center. Telax offers a feature-rich, flexible contact center management solution that is one of the easiest to use in the market.

Sophisticated midsized enterprises can improve service delivery through Telax's highly customizable technology, which offers the latest in communication trends: webchat, Skype, Facebook and Twitter all route through the contact center.

Because Telax is hosted, it greatly reduces the total cost of ownership; companies can utilize their existing equipment and pay for the solution from the operations budget instead of using capital. The call center infrastructure is managed by the experts at Telax, with comprehensive support and up-to-date technology offered with every subscription. It easily supports both remote agent programs and telecommuting initiatives.

The interface is highly intuitive, easy to learn and use for agents, supervisors and administrators, and can be scaled and customized to meet the needs of a variety of industries: finance, hospitality, healthcare, education, utilities and more. In addition to cutting-edge call center technology, Telax also offers robust workforce management. Because the system supports remote workers, organizations can more easily attract top agents, handle volume spikes and seasonal call volume without adding to overhead.

For companies seeking a call center solution that is flexible, user-friendly and extremely cost-effective, Telax Hosted Call Center offers rich features and a much lower TCO.