Tidio Chat Software


 

Tidio Chat is a streamlined live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel of their existing online assets. Additionally, it includes support for over 140 languages.

Tidio Chat is fully mobile compatible, which ensures that customers on mobile devices don’t have any of the problems commonly encountered when live chatting on devices with small screens. If no agents or employees are available, users can leave “offline messages.” And, with use of a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.

Tidio Chat is a cloud-based platform with many simple integration options. It is available in two license tiers, Basic and Pro.

 

Tidio Chat - Chat pop-up
 
  • Tidio Chat - Chat pop-up
    Chat pop-up
  • Tidio Chat - Active users
    Active users
  • Tidio Chat - Automatic messages
    Automatic messages
  • Tidio Chat - Appearance
    Appearance
  • Tidio Chat - Connect with devices
    Connect with devices
  • Tidio Chat - Apps
    Apps
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

13 Reviews of Tidio Chat

Showing 1-13 of 13

 

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Kellsie from Engel Institute
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great for the most part..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use, not a lot of fluff. Everything is completely customization and the screen display I prefer over any other app I have tried for my website. I had a lot more guests initiating in conversation when using Tidio then the app I currently use.

Cons

I have switched over to LiveChat recently from Tidio only because I felt like the users that Tidio said were live weren't actually "live". I would like to go back to Tidio if I could find an answer as to whether the pinging they use is accurate. E.I. Tidio says I have 20 live guests but when I switched over to LiveChat the number is really none or a low amount and LiveChat has confirmed their pinging is very accurate.

Source: Capterra
 

Crystal from Surety Solutions LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Start Taking Chats Right Away

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We found Tidio Chat after our current live chat software got buggy. Tidio chat was super easy to install with a Wordpress plugin, we were able to start taking chats right away. There is a lot of design functionality available, you can change it to match your brand, etc. The one thing we didn't like was that users had to enter their email address to chat with you. We found that deterred people from initiating a conversation. Eventually, we ended up going back to our original live chat software, but if we ever need to switch to another one, Tidio is top of our list.

Pros

VERY easy to set up. Start taking chats right away.
Fully customizable. You can even set up a separate page on your website for your live chat to live.

Cons

Users have to enter email address to initiate chat.

Advice to Others

Free is a good price.

Source: Capterra
 

Nivek from Mountain Heights Flooring

November 2016

November 2016

Great Website Tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I utilize Tidio Chat on the website I design through Wix. It allows my clients to have an online chat feature on their website with set hours of operation, giving them a more professional look as well as capturing those customers who are looking for quick and accurate answers. It has proven time and time again its worth and it is very affordable.

I have not had an experience with their customer support yet, so I can not comment on that.

Source: Capterra
 

Daniel from Prycision
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Awesome Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been looking for a really good system, that displays beautifully on a range of our clients' stores and websites. Tidio Chat is incredible!

Source: Capterra
 

Owen from Gcmag
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Discover a chat application with a dedicated team aimed at staying at top

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since Discovering Tidio our conversions are up and as our feedback has been received and put into action we feel like we are listened to

Pros

Ease of Use
Frequent update of features and components
Intuitive Chat a Features

Advice to Others

Highly recommend implementing on your sites

Source: Capterra
 

Rafa¿ from Spikon Sp. z o.o.

March 2016

March 2016

Well to be quick - it is awesome.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use it for some time now, and we find it perfectly fitting all our needs. Our site visitors are asking frequently about the chat service we are using and I think this is the best confirmation of how awesome Tidiochat is.

Pros:
- intuitive, easy to use for both sides (clients and operators)
- stable service; we did not notice any downtime for some time now
- quick, competent and nice support
- very customizable
- beautiful themes
- off-line messages included
- lightweight for the website
- constantly updated with improvements, add-ons

Cons:
I had some cons on my mind some time ago, but they fixed them all.

Source: Capterra
 

Tiberiu from Cosmobit

February 2016

February 2016

An awesome plugin

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very easy to use, and fits well on every website. Keep it up!

Source: Capterra
 

Louis from Dealerdecoque

January 2016

January 2016

Nice for nice website !

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Really young and fast chat. Easy to use, fast customer service. I recommand it :)

Source: Capterra
 

Kirsten from With Love Kirsten

November 2015

November 2015

SO HAPPY A+

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

i had Susan helping me set up the app on my website, at first i didn't think it was going to work. i even rang my website builders and they told me it would not work with the html that was on my website, but i didnt listen and i kept trying and i'm so glad i did because it worked yay! it tells me whenever a customer is on the website, and lets them chat too me also! overall i can see this being a massive plus for my business! the price is unbeatable - overall i am so happy! and customer service rep Susan could not have been nicer!

Source: Capterra
 

Lila from Lines of Lila

October 2015

October 2015

Easy to set up

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good app. A lot of installation options on mobile, desktop and website. Keep it up.

Source: Capterra
 

Lars from Blazedesk

July 2015

July 2015

Tidio is Great

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We enjoy using Tidio to connect with our clients or new prospects.
It makes it much more convenient and improve sales for us , we can now interact with website visitors when they are live on our website.

Source: Capterra
 

Ben from PEDIATRIC SERVICES, P.A.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Product Quality
Quality
Source: GetApp
 

hilda

June 2017

June 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp