Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modular suite of applications offered includes call center, customer service, web self-service, help desk, and knowledge management.
As part of the knowledge management platform, companies can integrate the system with existing knowledge sources, eliminating the need to duplicate or relocate information. It uses a natural language search, so users can ask questions instead of using keywords.
The web self-service module will integrate directly with a company website, and offers features like automatic FAQ lists, automated query escalation, and posting of trending topics.
Universal Knowledge is suitable for businesses in any industries, and is typically recommended to companies that will need more than ten users. It can be deployed worldwide either web-based or on-premise, and is accessible from many devices including iPad, Mac, and PC.