# Metaphor Contact Center Software Reviews, Demo & Pricing - 2026 > Review of Metaphor Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/usan-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Metaphor Contact Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Metaphor Contact Center 2026: Benefits, Features & Pricing Wondering if Metaphor Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Metaphor Contact Center 4.0 [(1)](https://www.softwareadvice.com/call-center/usan-profile/#reviews) Pricing Starting at $0.01 per month ### About Metaphor Contact Center USAN provides an omni-channel customer engagement solution for midsize organizations to help them manage their contact center operations and deliver personalized customer support via inbound and outbound channels. It enables businesses to handle service requests, bill payments, accounts and more. USAN supports hosted, on-premise and hybrid deployment models. It supports customer interaction via call, email, text, web and social media. USAN provides automatic call distribution feature that enables automatic call routing to the available agents. The interaction recording feature enables businesses to record calls with customers, search and playback for quality monitoring. USAN also offers predictive dialer that allows agents to make outbound calls, set automatic calling pace, manage call scheduling and more. The IVR feature allows call centers to record responses and play messages to customers when the agents are away. The solution protects customer and business information with PCI and HIPAA certifications. Wondering if Metaphor Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Metaphor Contact Center User Interface ## Popular Metaphor Contact Center Alternatives Main Product Metaphor Contact Center 4.0 [(1)](https://www.softwareadvice.com/call-center/usan-profile/#reviews) Ratings Breakdown - 4.0Ease of use - Value for money - 5.0Customer support - 3.50Functionality Pricing Starting at $0.01 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price ## Metaphor Contact Center Pricing and Plans Starting price: $0.01 per month Free Trial Free Version Basic $0.01 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Metaphor Contact Center Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Metaphor Contact Center Alerts/Escalation Auto-Dialer Automatic Call Distribution Blended Call Center Call Center Management Call Scheduling Call Transfer Campaign Management Campaign Specific Caller ID Computer Telephony Integration FTC Compliance Inbound Call Center Interaction Tracking Lead Management List Management Manual Dialer Monitoring Outbound Call Center Predictive Dialer Progressive Dialer Voice Mail ## Metaphor Contact Center User Reviews Overall Rating 4.0 Ratings Breakdown 5 0% 4 100% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Customer support 5.0 Functionality 3.5 Have you used Metaphor Contact Center and would like to share your experience with others? SR Sara R. Pharmaceuticals Used unspecified for less than 2 years Review source Reviewed February 2015 Accelovance 4 Ratings Breakdown 4 Ease of use 5 Customer support 3 Functionality Pros: The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team. Cons: It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review. Read More Showing 1 - 1 of 1 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Metaphor Contact Center with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice