USAN offers a complete suite of solutions that are ideal for mid-market organizations seeking configurable contact center software. USAN will help deliver personalized and successful customer support across multiple inbound and outbound channels of communication.
USAN's contact center solutions are ideal for organizations that handle a high volume of inbound calls, such as service requests, bill payment, account management and more. The software is also a great option to consider for companies that have an in-house contact center and are looking to avoid a costly equipment upgrade by converting to a hosted system.
USAN offers hosted, on-premise or hybrid solutions - whatever most meets the needs of the business. With more than 20 years' experience as a hosted services provider, they have the deep industry knowledge necessary to offer companies a competitive advantage in today's challenging market.
The solutions offered by USAN encompass all the capabilities you need to interact with your customers: outbound contact, automated dialing, hosted IVR and call management including routing via ACD. Each of the USAN products work seamlessly with existing technologies, including competing products. While the products work in concert as a complete system, companies can also use individual applications to fill specific gaps in their contact center infrastructure.
USAN offers companies cost-effective, reliable contact center solutions to create a powerful multichannel customer support platform.
Sara from Accelovance
Employees number: 21 to 50 employees
The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team.
It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review.
Review all options prior to making a decision. Have a clear understand of the limitations and make an informed assessment if your business can succeed with the limitations.