UseResponse Software


 

UseResponse is an idea management solution designed to organize a community of customers and provide support to them. It features a help desk ticketing system along with social CRM.

With UseResponse’s social CRM application, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the software assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.

Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their operating system.

UseResponse can be used on any device. This software is licensed either in perpetuity or on a per user per month basis.

 

UseResponse - Dashboard
 
  • UseResponse - Dashboard
    Dashboard
  • UseResponse - Discussion
    Discussion
  • UseResponse - Assignments
    Assignments
  • UseResponse - Support
    Support
  • UseResponse - Help center
    Help center
  • UseResponse - Help center mobile view
    Help center mobile view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

19 Reviews of UseResponse

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Dmitry from BearDev
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great tool that helps us product ideas management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Its helps us organizing ideas collecting for number of our products and does it very well. Subscriptions for the topics are cool and generally the structure is very flexible. Extremely quick and helpful support.

Cons

It is complex system, a lot of features for different directions of use added. Sometimes it get complicated to find the required option quick.

Source: Capterra
 

Loveday from Lactronics Consult
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

UseResponse: an All-in-One Solution for your Help Desk and Support Suite.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

UseResponse has proved to be one of the Best decisions we undertook. We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great.

We used the Trial version, and got Our Team to test every aspect of the system, and were very happy with the outcome and Information gathered were thoroughly analysed and formed part of Our decision to upgrade.

The System interface is highly customisable to Our needs, and it¿s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution.

Digging deeper, we utilised the Help Desk Analytics Tools (HDAT) to measure Support Agents Performance.

One other great feature is the Intelligent Ticket Processing (ITP) and the ease with which All requests aggregated in one inbox from different support channels.

I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration).

Throughout the integration Process, the UseResponse Team were of immense support. Their Customer Support Team is great.

UseResponse is Value for money.

Pros

¿ Unique feedback system
¿ Social Integration
¿ Content analysing
¿ Multi ¿ lingual knowledge bases
¿ Unified Agents interface for all platforms
¿ Fast customer support and problem-solving
¿ Unique feedback system
¿ Ticket merge
¿ Restful API, IOS, Android integration
¿ Several Feedback sources: community portal, embedded widget
¿ Ease of Installation

Advice to Others

This System is best for any organisation that wants to know their Customers very well, understand their opinions about their Products and Services.

UseResponse is Value for money.

Source: Capterra
 

Remco from X-ICT

February 2017

February 2017

UseResponse - A masterpiece

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using UseResponse for about 6 months now, to act as a support portal for our own monitoring software. We have only been getting positive feedback from our customers about the documentation and live chat features.

Their support is also a big plus, they usually reply within 5 minutes and are always there to help!

10/10 Software, I highly recommend it!

Source: Capterra
 

Henrik from Bombardier Transportation

June 2016

June 2016

Amazing support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We choose UseResponse as it could be deployed in our internal network. The installation is smooth and the product is easy to use. But what really stands out is the support. Fast and very customer oriented. This is one of the best support channels I have ever used.

Source: Capterra
 

Matt from YellowFinBI

March 2016

March 2016

UseResponse Community a great option

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
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Support

UseResponse is great to work with. Support is provided quickly and succinctly. The product is so flexible that nearly anything you want to do can be done. Either in house with the proper resources or for a very reasonable price by UseResponse themselves. Timely and important improvements on a nearly monthly basis with more and more improvements always being added and considered.

Source: Capterra
 

John from vleasing

February 2016

February 2016

Very helpful for my business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm using this solution only as a ticketing system, but I'm thinking to use more of it. I have a lot of e-mails and requests coming from my customers and it was very difficult for me to organize all of them. UseResponse helps me to organize tickets effectively and with a small amount of time. Moreover, service usability is decently easy. Keep on going that way guys!

Source: Capterra
 

Kris from M.auto

February 2016

February 2016

Very powerful service, a lot of useful options, very simple interface.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support


For a long time our company needed the service, which will facilitate customer service and make it better, frankly speaking- the price of Self-Hosted and its addons attracted us at ones. We`ve registered the trial version, but almost immediately we faced the problem - "How to get started?" "What to do first?"Then we`ve received an e-mail (delivery) where I was politely offered assistance in service development, courteous manager Alex held a master class on Skype, explaining how to set up and implement a service program .After using trial version for 2 months our team agreed to use UseResponse continuously and fell in love with this development

Source: Capterra
 

Ahlan from Biovela

February 2016

February 2016

Our company requests are satisfied.

Ease-of-use

Product Quality

Customer Support

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Our company have been choosing among the set of proposed service programs appropriate one for a long time.
As the main task we set - the ability to reduce the burden on customer support department ,to arrange a convenient system of reporting and evaluation of the support department. In recent years, increased load and fulfilling of all incoming requests was very challenging for us.
Selection was carried out by voting, to were choosing from 4 varients put forward. UseResponse received the most votes, especially I want to mention an open source version of Sehf-Hosted- you can adjust the program as you wish.
We did` nt need some standard blocks, so we simply removed them from the program, the convenience of withdrawal of a report on agents saved the time for their evaluation,ofcourse the knowledge base could be better (regarding registration), but overall satisfied, we want to note also the speed of the employees, we have received a very quick response to our request for setting up tickets.
In general, the cost is very cheap for such a functional product ,in the future we plan to use all the facilities of UseResponse.
Special thanks to manager Alex Igrevich for patience.

Source: Capterra
 

Alex from OOO AVALON

February 2016

February 2016

5* helpdesk, 5*support service, 5+ community

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
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Support

Thanks to the team UseResponse, our company uses the service as a community that would serve our customers and bring them together in one system, it is very convenient, we purchased a self hosted version, because we have a large (more than 20 people) support department

Source: Capterra
 

P from Learn Something

February 2016

February 2016

Product is as advertised and is a great utility for product innovation.

Ease-of-use

Product Quality

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This tool has greatly helped our business with managing enhancement requests and suggestions , as well as feedback from clients.

Source: Capterra
 

Vishal from http://withjoy.com

February 2016

February 2016

your article, faq formating sucks

Ease-of-use

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Support

We are considering leaving your service as your base design is pretty old style looking.

You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base

And the FAQ page should be modern like https://www.qapital.com/faq

you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it.

Source: Capterra
 

Danila from Automotive service "EffectLeague"

January 2016

January 2016

Very good product with a good functionality and a nice view

Ease-of-use

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I've been using this product for about 2 month and so far i'm very satisfited with it. It fullfils my needs and costs only 10 bucks a month. Really helps to communicate with my visitors to create a better car repair service.

Source: Capterra
 

Marco from Saferbytes

November 2015

November 2015

Fantastic service, excellent customer support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in Europe or in the U.S., they always replied in less than a hour.

Totally satisfied!

Source: Capterra
 

Jamyn from cPanel

September 2015

September 2015

A great way to get feedback from your customers

Ease-of-use

Product Quality

Customer Support

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Usability
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Support

We use the UseResponse product to collect feedback from our users. Custom themes make it easy to match our main website design. Custom addons means we can tweak some options to better match our workflow.

It's a good product, and their support team is always quick to help.

Source: Capterra
 

Nicolas from Datahex

September 2015

September 2015

Expert software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Product Quality
Quality
Support

We try the software 5 minutes and we knew that we should buy it right away !
Very complete, easy to use and feature complete.

I recommand this software to every support department.

Source: Capterra
 

rolo from todoexcel

August 2015

August 2015

Best HelpDesk app...(and I have tried many!)

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

And very happy with their support too...they solve all my problems the same day!

Source: Capterra
 

Kapil from TrueData Financial Information Pvt Ltd

August 2015

August 2015

An exceptional feedback / ticketing solution

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

(1) Host the solution on your server or use the cloud option
(2) Easily configurable to suit your needs
(3) Exceptional support and service by the UseResponse Team using their own tool
(4) Continuously improving the product with the feedback gained
(5) Easy to build a community, get ideas from this community, along with problems faced & accolades.
(6) Integrate your Knowledge base & FAQ with the Ticketing solution

In 2 words -"Simply Exceptional'

Check it out on www.truedata.in/feedback

Source: Capterra
 

Geo from P&G

July 2015

July 2015

Excellent Product & excellent service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Source: Capterra
 

Jens from vfm

July 2015

July 2015

Excellent Software and very good Support!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been looking for a solution, but wanted the application to host locally themselves. Useresponse was then the brilliant solution! Good design, scalable, perfect! Many Thanks!

Source: Capterra