UseResponse is an idea management solution designed to organize a community of customers and provide support to them. It features a help desk ticketing system along with social CRM.
With UseResponse’s social CRM application, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the software assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.
Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their operating system.
UseResponse can be used on any device. This software is licensed either in perpetuity or on a per user per month basis.