Overall customer rating: Customer rating:
Recommended by: Recommended by:
75% of users
65% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Deployment: Deployment:
Target customer size: Target customer size:
Pricing:
How it's priced: How it's priced:
UserVoice is a cloud-based solution. You pay a monthly subscription fee for each user login.
Zendesk is a cloud-based solution. You pay a monthly or annual subscription fee for each user login.
Contract term: Contract term:
UserVoice requires no contract for cloud-based deployment.
Zendesk requires a monthly contract for cloud-based deployment, renewed monthly; or a year-long contract, renewed annually.
Upfront costs: Upfront costs:
No upfront fees.
Additional fees may apply for Zopim Chat or Zendesk Voice.
Recurring costs: Recurring costs:
None, beyond subscription fees.
None, beyond annual or monthly subscription fees.
Applications:
Marketing automation: Marketing automation:
Sales automation: Sales automation:
Call center: Call center:
Channel management: Channel management:
Social CRM: Social CRM:
×
Lead opportunity management: Lead opportunity management:
Support:
Phone support: Phone support:
Phone support not offered.
24/7 phone support for all plans.
Online case submission: Online case submission:
Online case submission not offered.
Included in subscription fee.
Online support options: Online support options:
Help website and knowledge base included in subscription fee.
Access to a help website, knowledge base and online community are included in subscription fee.
Training: Training:
“Getting Started” online catalogue included in subscription fee.
A “Getting Started” online catalogue is included in subscription fee. Additional training can be purchased through Zen U.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.
