Virtual Contact Center by 8x8 Software


 

For small to mid sized call centers seeking a comprehensive hosted solution, 8x8 Virtual Contact Center offers an affordable, agile contact center system. 8x8 Virtual Contact Center not only provides robust call center functionality, it also supports other popular interaction mediums: voicemail, email, Web callback, Web chat and more, all accessible from a user-friendly interface that is entirely browser-based.

Because the solution is delivered via the SaaS model, it's a great fit for organizations looking to avoid a large up-front investment and long implementation times. 8x8 Virtual Contact Center can be up and running in days rather than weeks and its on-demand architecture makes it ideal for configuration on the fly.

Another advantage of its cloud-based architecture is that the system can support agents regardless of their location - remote, in-house, offshore, etc. - and bring them together as a seamless entity. It also integrates directly with several leading CRMs and can be configured to interface with other enterprise applications.

It can be utilized by agents in almost any role - customer service, telesales, internal help desk, technical support - in a number of industries: hospitality, high tech, retail, healthcare, HR and more.

The foundation of 8x8 Virtual Contact Center is the universal queue, which then assigns interactions via skill-based routing. This quickly directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data easily accessible for metrics analysis. With IVR, CTI and voice recording and logging, call centers remain on the leading edge of technology necessary to a successful center.

Organizations seeking a reliable, cost-effective contact center solution should consider 8x8 Virtual Contact Center.

 

Supported Operating System(s):
Web browser (OS agnostic), Mac OS

10 Reviews of Virtual Contact Center by 8x8

 

from Xerox
Specialty: Software / IT
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Solid VOIP Provider!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

They have reliable service and support that is responsive when necessary.

Likes Least

There's nothing to report at this time. It's a great product with great support.

Recommendations

Be sure to kick the tires and shop around for the best solution to meet your needs and price constraints.

 

from RichtechNYC
Specialty: Other
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great service. We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's a great service with cheap prices.

Likes Least

There's nothing to dislike. Everything is great!

Recommendations

I would recommend choosing this one! It's the best and easiest to use.

 

from Techfreaks
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Great business VoIP software/product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

There are tons of features. We don't have to place customers on hold anymore. The customer service reps are fast and courteous.

Likes Least

At this point, we have had the product up and running for a while without any issues.

Recommendations

Call customer service immediately if you have any problems.

 

from DsBx
Specialty: Accounting
Size of portfolio: Single user Portfolio size: Single user

VoIP Phone Service Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Their customer support has been very helpful.

Likes Least

It was hard to set up alone, but support was helpful.

Recommendations

Be sure to compare prices, connection types, and user functionality.

 

from Boy Scouts
Specialty: Software / IT
Size of portfolio: Single user Portfolio size: Single user

8x8 Inc. VoIp Phone Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's awesome software. They have great customer service.

Likes Least

There's nothing I dislike. Everything is awesome!

Recommendations

Try it and you will like it!

 

from Cablevision
Specialty: Telecommunications
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent quality all around

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I like the clarity and ease of use.

Likes Least

There's nothing I dislike about the product or vendor.

Recommendations

Shop around. Then come back to the best.

 

from Tutor
Specialty: Education
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Good timely service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Service was always prompt and very helpful. Representatives were always ready and willing to help with all problems and kept their patience.

Likes Least

It took a while to get in contact with an actual service representative.

Recommendations

If you work in a service industry, this product is definitely worth your while. It'll save you great time and effort.

 

from shengli
Specialty: Construction
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Reliable product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's an affordable, reliable product. Setting up the service is good.

Likes Least

Buy the VoIP box; I want to use the current one.

Recommendations

I want to use the VoIP with the obi110 voip box.

 

from Mustard Creek
Specialty: Accounting
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Best VoIP service around!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

We used 8x8 at my previous employer and never had any issues with call quality or service. My new employer utilizes a different service at the moment, and I have to say that you don't know how great they are until you have something else. Needless to say, I will be an 8x8 customer again soon!

Likes Least

There's nothing I like least about them. They are great!

Recommendations

The sales team was amazing with helping us figure out what we needed for our call center. Give them a call and give it a try!

 

from UGA
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Knowledgable and Fast Setup

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

They are very knowledgeable, and the account setup is super fast.

Likes Least

The VoIP softphone didn't meet all of our needs. We had a very specific set of needs that the VoIP softphone couldn't do. This in no way was a shortcoming from 8x8, though.

Recommendations

Give it a try. The team at 8x8 will be able to help you with a lot of questions you may have with going to a VoIP system. I learned a lot!

 
 
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