Virtual Contact Center by 8x8 Software


 

For small to mid sized call centers seeking a comprehensive hosted solution, 8x8 Virtual Contact Center offers an affordable, agile contact center system. 8x8 Virtual Contact Center not only provides robust call center functionality, it also supports other popular interaction mediums: voicemail, email, Web callback, Web chat and more, all accessible from a user-friendly interface that is entirely browser-based.

Because the solution is delivered via the SaaS model, it's a great fit for organizations looking to avoid a large up-front investment and long implementation times. 8x8 Virtual Contact Center can be up and running in days rather than weeks and its on-demand architecture makes it ideal for configuration on the fly.

Another advantage of its cloud-based architecture is that the system can support agents regardless of their location - remote, in-house, offshore, etc. - and bring them together as a seamless entity. It also integrates directly with several leading CRMs and can be configured to interface with other enterprise applications.

It can be utilized by agents in almost any role - customer service, telesales, internal help desk, technical support - in a number of industries: hospitality, high tech, retail, healthcare, HR and more.

The foundation of 8x8 Virtual Contact Center is the universal queue, which then assigns interactions via skill-based routing. This quickly directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data easily accessible for metrics analysis. With IVR, CTI and voice recording and logging, call centers remain on the leading edge of technology necessary to a successful center.

Organizations seeking a reliable, cost-effective contact center solution should consider 8x8 Virtual Contact Center.

 

Supported Operating System(s):
Web browser (OS agnostic), Mac OS

10 Reviews of Virtual Contact Center by 8x8

 

from Xerox
Specialty: Software / IT
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Solid VOIP Provider!

Ease-of-use

Setup was a breeze, and we had support along the way.

Functionality

It does exactly what we need it to do without any issues at all.

Product Quality

I have no issues to report. It works as intended and has been reliable during our usage period.

Customer Support

They have been very responsive in the few instances where guidance has been necessary.

Likes Best

They have reliable service and support that is responsive when necessary.

Likes Least

There's nothing to report at this time. It's a great product with great support.

Recommendations

Be sure to kick the tires and shop around for the best solution to meet your needs and price constraints.

 

from RichtechNYC
Specialty: Other
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great service. We love it!

Ease-of-use

It's incredibly easy to use. I had no issues.

Functionality

It functions exactly as described. It even has a few cool add-on features.

Product Quality

The product is well-designed. We have no complaints whatsoever.

Customer Support

They've done everything right.

Likes Best

It's a great service with cheap prices.

Likes Least

There's nothing to dislike. Everything is great!

Recommendations

I would recommend choosing this one! It's the best and easiest to use.

 

from Techfreaks
Specialty: Software / IT
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Great business VoIP software/product

Ease-of-use

Customer service is there both to help you set up and if any issues arise.

Functionality

We are now able to manage more clients calls by diverting them to appropriate areas more efficiently.

Product Quality

It's very well-designed. We have tried other VoIP products, and they were not designed well.

Customer Support

They were there from the beginning and continue to be there fully supporting us.

Likes Best

There are tons of features. We don't have to place customers on hold anymore. The customer service reps are fast and courteous.

Likes Least

At this point, we have had the product up and running for a while without any issues.

Recommendations

Call customer service immediately if you have any problems.

 

from DsBx
Specialty: Accounting
Size of portfolio: Single user Portfolio size: Single user

VoIP Phone Service Review

Ease-of-use

It was hard at first, but support made it totally doable.

Functionality

I can make phone calls when I need to make phone calls.

Product Quality

Phone calls are clear and reliable, and they have a good support team.

Customer Support

They're easily accessible and make things very easy to understand.

Likes Best

Their customer support has been very helpful.

Likes Least

It was hard to set up alone, but support was helpful.

Recommendations

Be sure to compare prices, connection types, and user functionality.

 

from Boy Scouts
Specialty: Software / IT
Size of portfolio: Single user Portfolio size: Single user

8x8 Inc. VoIp Phone Service

Ease-of-use

It's extremely easy to use.

Functionality

It's meeting all of our needs.

Product Quality

The quality is great!

Customer Support

Their customer support has been great, and they're very helpful.

Likes Best

It's awesome software. They have great customer service.

Likes Least

There's nothing I dislike. Everything is awesome!

Recommendations

Try it and you will like it!

 

from Cablevision
Specialty: Telecommunications
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent quality all around

Ease-of-use

It's easy to hook up and use.

Functionality

It meets our needs excellently. It integrated into the business immediately.

Product Quality

The call quality is crystal clear.

Customer Support

Their customer support has helped with all of our needs.

Likes Best

I like the clarity and ease of use.

Likes Least

There's nothing I dislike about the product or vendor.

Recommendations

Shop around. Then come back to the best.

 

from Tutor
Specialty: Education
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Good timely service

Ease-of-use

It's relatively easy to use, and when it was confusing, customer service was always helpful in resolving issues.

Functionality

The product had more than was needed in some areas but lacked in a few areas in which we were hoping it would help.

Product Quality

Overall, it's a good product, and they definitely have good customer service to make up for any shortcomings.

Customer Support

As I previously stated this, product has some shortcomings but excellent customer service makes up for that ten times over.

Likes Best

Service was always prompt and very helpful. Representatives were always ready and willing to help with all problems and kept their patience.

Likes Least

It took a while to get in contact with an actual service representative.

Recommendations

If you work in a service industry, this product is definitely worth your while. It'll save you great time and effort.

 

from shengli
Specialty: Construction
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Reliable product

Ease-of-use

It's not complicated to use.

Functionality

The VoIP soft phone meets all my needs.

Product Quality

The quality is very good.

Customer Support

Their customer support is good.

Likes Best

It's an affordable, reliable product. Setting up the service is good.

Likes Least

Buy the VoIP box; I want to use the current one.

Recommendations

I want to use the VoIP with the obi110 voip box.

 

from Mustard Creek
Specialty: Accounting
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Best VoIP service around!

Ease-of-use

Support worked with us on training our IT, and everything worked like a well-oiled machine.

Functionality

We were able to get everything we wanted and were shown some things we didn't even know existed, which saved us so much time.

Product Quality

The system is amazing, and I love all of the-web based reporting from anywhere.

Customer Support

Support has always been some of the best I have had anywhere.

Likes Best

We used 8x8 at my previous employer and never had any issues with call quality or service. My new employer utilizes a different service at the moment, and I have to say that you don't know how great they are until you have something else. Needless to say, I will be an 8x8 customer again soon!

Likes Least

There's nothing I like least about them. They are great!

Recommendations

The sales team was amazing with helping us figure out what we needed for our call center. Give them a call and give it a try!

 

from UGA
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Knowledgable and Fast Setup

Ease-of-use

The setup and training are super easy! 8x8 was very helpful with training our IT team on working with 8x8.

Functionality

We had very specific needs that 8x8 couldn't provide. With that, I still would recommend them, because for most, this will not be an issue.

Product Quality

The voice clarity was some of the best we had tested with VoIP providers.

Customer Support

I've never had any support problems so I would have to say support is excellent!

Likes Best

They are very knowledgeable, and the account setup is super fast.

Likes Least

The VoIP softphone didn't meet all of our needs. We had a very specific set of needs that the VoIP softphone couldn't do. This in no way was a shortcoming from 8x8, though.

Recommendations

Give it a try. The team at 8x8 will be able to help you with a lot of questions you may have with going to a VoIP system. I learned a lot!

 
 
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