For small to mid sized call centers seeking a comprehensive hosted solution, 8x8 Virtual Contact Center offers an affordable, agile contact center system. 8x8 Virtual Contact Center not only provides robust call center functionality, it also supports other popular interaction mediums: voicemail, email, Web callback, Web chat and more, all accessible from a user-friendly interface that is entirely browser-based.
Because the solution is delivered via the SaaS model, it's a great fit for organizations looking to avoid a large up-front investment and long implementation times. 8x8 Virtual Contact Center can be up and running in days rather than weeks and its on-demand architecture makes it ideal for configuration on the fly.
Another advantage of its cloud-based architecture is that the system can support agents regardless of their location - remote, in-house, offshore, etc. - and bring them together as a seamless entity. It also integrates directly with several leading CRMs and can be configured to interface with other enterprise applications.
It can be utilized by agents in almost any role - customer service, telesales, internal help desk, technical support - in a number of industries: hospitality, high tech, retail, healthcare, HR and more.
The foundation of 8x8 Virtual Contact Center is the universal queue, which then assigns interactions via skill-based routing. This quickly directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data easily accessible for metrics analysis. With IVR, CTI and voice recording and logging, call centers remain on the leading edge of technology necessary to a successful center.
Organizations seeking a reliable, cost-effective contact center solution should consider 8x8 Virtual Contact Center.