Vivantio is a service management system that allows users to create a personalized solution that aligns with internal business processes. Key features of the software include dashboards, charts, and reports, routing and assignments, and custom forms and fields.
The system can be deployed through the web or on premise and has the option to purchase named or concurrent licenses while customers and users don’t need licenses to use the self-service web portal.
Vivantio also offers incident management, problem management, change management which track workflow, and custom ticketing. Other applications include help desk, call center functionality, and knowledge management. The system is compatible with Apple iOS and Windows and can be accessed from mobile devices the scalable platform can be of service to businesses of all sizes.