Founded in 2004, Vtiger designed their integrated features to go beyond those found in a standard CRM system. Since then, the program has been tailored to meet clients’ needs based on feedback from their customer base. Built for small to medium enterprises, Vtiger allows businesses to be more productive throughout their day, stay informed, and avoid any unnecessary data duplication. It delivers strong sales automation capabilities, email marketing functionality, help desk, invoicing, project, and inventory management.
Vtiger comes built with unique tools for improving interactions with potential customers. Web-to-CRM forms capture contact information directly from site visitors. Custom reports use filters to focus on specific lead characteristics. By automating workflow, users reduce repetitive tasks and save time. Vtiger tracks marketing campaigns over time, helping to pinpoint what’s working and what’s not.
This agile solution also provides strong functionality for managing current clients. Their support portal allows customers to search through past issues and resolutions and is fully customizable. On the back end, support agents can create, document, and track issues with automated follow-ups. Customers will be able to monitor the status of their issues from open to close. Files, documents, invoices and quotes can all be shared through the client portal.
Among their other intuitive features, Vtiger integrates seamlessly with Microsoft Outlook and has mobile applications available, benefitting sales reps that spend a lot of time out of the office. Vtiger is a complete CRM, supporting the entire customer lifecycle.
Ryan from TRCoA
Employees number: 2-10 employees
Ease of use to manage marketing campaigns and send email templates. Ease of use creating and editing HTML emails.
We have been billed for trouble shooting issues arising from problems on their end, ie- server errors.
Jonathan from Yonivers sarl
The fact they thought about everything and how simple things are to manage once you get to know how the system works, my company has 3 branches in 3 different continent and the feeling is that we are all in the same office.
Wouldnt know what to say but if i had to say something it will be that i would like to be able to add by myself IP restrictions but anyway they do upon request on chat which take 5minutes
Take your take and schedule an appointment of a guy from their team, they explain it really well and all get clear
Sajjad from LumenSoft Technologies
Specialty: Software / IT
Easy to learn and operate interface. Friendly and responsive customer support officers.
No escalation in Trouble Tickets. We are asking Vtiger for last 5 years about this feature.
OTRS for Trouble Tickets. I have used SugarCRM but its expensive and most likely suits medium size organisations.