Vtiger CRM On Demand Software


 

Founded in 2004, Vtiger designed their integrated features to go beyond those found in a standard CRM system. Since then, the program has been tailored to meet clients’ needs based on feedback from their customer base. Built for small to medium enterprises, Vtiger allows businesses to be more productive throughout their day, stay informed, and avoid any unnecessary data duplication. It delivers strong sales automation capabilities, email marketing functionality, help desk, invoicing, project, and inventory management.

Vtiger comes built with unique tools for improving interactions with potential customers. Web-to-CRM forms capture contact information directly from site visitors. Custom reports use filters to focus on specific lead characteristics. By automating workflow, users reduce repetitive tasks and save time. Vtiger tracks marketing campaigns over time, helping to pinpoint what’s working and what’s not.

This agile solution also provides strong functionality for managing current clients. Their support portal allows customers to search through past issues and resolutions and is fully customizable. On the back end, support agents can create, document, and track issues with automated follow-ups. Customers will be able to monitor the status of their issues from open to close. Files, documents, invoices and quotes can all be shared through the client portal. 

Among their other intuitive features, Vtiger integrates seamlessly with Microsoft Outlook and has mobile applications available, benefitting sales reps that spend a lot of time out of the office. Vtiger is a complete CRM, supporting the entire customer lifecycle.

 

Vtiger CRM On Demand - Contact view
 
  • Vtiger CRM On Demand - Contact view
    Contact view
  • Vtiger CRM On Demand - Email campaign report
    Email campaign report
  • Vtiger CRM On Demand - Dashboard view
    Dashboard view
  • Vtiger CRM On Demand - Reports
    Reports
  • Vtiger CRM On Demand - Settings
    Settings
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

40 Reviews of Vtiger CRM On Demand

 

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Software Advice Reviews (6)
More Reviews (34)

Showing 1-6 of 6

Jose from Intelmov
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent value for money, lots of functionalities, all the tools to automate all your company processes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great CRM... a no brainer implementation for any organization.

Pros

Lots of functionalities, automation of processes via workflows, many modules, fully customizable, the customer support is simply excellent (from live chat on the fly, to one-to-one skype calls with screen sharing and hands-on support)

Cons

the tool allows for the integration of processes for all areas and (best of all) automatization of functions to make all process flow... the issue: number of workflows may be limited and the custom options are not enough.

 
 

Sommer from We Are IT
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Nice software for the price however lacking in ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is extremely affordable. I like that certain forms can be modified to accommodate varying needs. It's nice that it integrates with our time keeping software.

Cons

I do not like the interface. I do not like that I cannot email quotes or proposals to clients within the software. I do no like the was it displays payments.

 
 

Damasia from Kortmed Marketing & Management
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very Customizable Option, great value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would highly recommend this product.

Pros

We needed a system that would help us to track our customer service issues. Vtiger allowed us to customize the tickets created in order to identify the key issues. Reporting was also customizable and really allowed us to analyze the data. Helped to improve our customer support significantly and allowed us to be more proactive on issues.

Cons

May need to get IT involved in some of the customization depending on how advance you want to get with the available features.

 
 

Ryan from TRCoA
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy Client Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use to manage marketing campaigns and send email templates. Ease of use creating and editing HTML emails.

Cons

We have been billed for trouble shooting issues arising from problems on their end, ie- server errors.

 
 

Jonathan from Yonivers sarl
Specialty: Insurance

December 2015

December 2015

My overview of vtiger

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The fact they thought about everything and how simple things are to manage once you get to know how the system works, my company has 3 branches in 3 different continent and the feeling is that we are all in the same office.

Likes Least

Wouldnt know what to say but if i had to say something it will be that i would like to be able to add by myself IP restrictions but anyway they do upon request on chat which take 5minutes

Recommendations

Take your take and schedule an appointment of a guy from their team, they explain it really well and all get clear

 
 

Sajjad from LumenSoft Technologies
Specialty: Software / IT

March 2015

March 2015

Optimized Solution for sales & Support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to learn and operate interface. Friendly and responsive customer support officers.

Likes Least

No escalation in Trouble Tickets. We are asking Vtiger for last 5 years about this feature.

Recommendations

OTRS for Trouble Tickets. I have used SugarCRM but its expensive and most likely suits medium size organisations.

 
 
 
Showing 1-20 of 34

Alejandro from Casa de Libertad
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Lots of features, not easy to implement or customize

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Price is affordable, and value is a lot once you get it going.

Pros

You can set it up for a huge company or an small one. It has tons of customizable features you can play with to set it exactly for what you need. The implementation can take a lot of time, but it is there. How every client/person is accounted for, with every action in their history is really useful. The Use of you own Email is also a great feature. Importing inventories in Bulk is also a huge help. Price is not bad considering all you get.

Cons

It takes forever to customize. And lots of literature to read just to do one thing. It is worth it once is going. But also with use it get bigger the system does not "flush" old data, so backups need to be supervised so you can manually flush or delete useless or old info/data. I personally would search for another app before agreeing on using this one. But if the company is big probably this is the one to use.

Source: Capterra
 

Garry

June 2017

June 2017

Great product for micro and large businesses. Excellent Support from Vtiger.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The flexibility to add Modules and fields and change the name of fields. As I use this daily for managing my clients in the office and on the road the email functionality and the Mobile App are very very useful. Vtiger respond quickly to requests AND have over the years actually implemented ideas I have put forward.

Cons

Out of the box, the 15-day trial allows the user to see Everything that the product can do...This is fine if the user has some CRM experience however if the user is new to CRM then it is quite overwhelming...That said their Help system is very user-friendly and the new user can get the CRM going quickly. Or the User can get assistance from the Vtiger Partner Network.

Source: GetApp
 

Daniel from AuDAX Business Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great CRM - One of the best in the World

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Product Scope, Easy to Use, Friedly, 3rd part features, Very good Workflow feature, and others. In fact one of the best cost benefit CRM in the world.

Cons

Implementing and configuring it is more difficult than not Open CRM's. Considering the user experience we need to use Power BI or another BI to complement the existing dashboards.

Source: GetApp
 

Rafael from Catalgest
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

The CRM near to little companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using Vtiger Crm two year, we knowed it in our hosting , intall it for free.

We never used CRM, but now we have a lot of information about our business process, customer, etc.. is very important that you can work in all different devices and (mobile, tablet, pc)

Is very flexible with user, super-user, etc...

Pros

Is very easy to install and in the first step y for free

Cons

The online version perhaps a little spensive

Advice to Others

The commencial team can use it without informatic experience

Source: Capterra
 

Geoff from Compass IT Compliance
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Jack of Too Many Trades?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients.

On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured.

On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road.

Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product!

Pros

Pleasant user interface, customizable, easily accessible, awesome support

Cons

Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas

Source: Capterra
 

Brandon from Priority Business Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Above and beyond

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support is amazing and always super knowledgeable. They really go the extra mile. The application in its entirety is quite impressed and continues to grow.

Pros

Near unlimited capabilities with what you can make it do and track for your business

Cons

The site can be a little slow sometimes bogging you down with all the information it is storing.

Advice to Others

it is a one stop shop for all your needs. I believe the sales and support insights are the most attractive.

Source: GetApp
 

Shason from Potomac Mills Center

January 2017

January 2017

Vtiger CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vtiger is a basic open source CRM tool for small business that wants a free CRM tool to use. With the free tool, you do have to pay for support.

Source: Capterra
 

Liz from Priority Business Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Vtiger CRM Review - Support and Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with the support staff has been unmeasurable. They are extremely patient and work with me to meet my business needs. They also take the time to explain issues to me so I can increase my knowledge base.

What I like best is vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales.
The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when the additional research was needed on their end to help me they always get back to me in a timely manner.

Pros

vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales.
The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when the additional research was needed on their end to help me they always get back to me in a timely manner.

Cons

I think the software does an excellent job and most of the needs are solved by an available ad on. Most things I have disliked through the year with working with the CRM were from lack of knowledge. Once educated the system meets all needs thus far.
If anything I would say the contact module, I wish when opening cases only contacts tied to the merchant dba would appear and just not anyone with a related name. I am currently digging into this further.

Advice to Others

This is a very hands-on tool that requires you to have an understanding of what your company needs and tweaking to make it work. This is not out of the box ready to be used by a company. It needs to be customized to fit needs. It takes a support employee to work with and set up. Be prepared to take time to set this up to your company needs, it is worth the work!

Source: Capterra
 

Snehal from Expenzing.com

December 2016

December 2016

Light App, good to use. Needs to be more flexible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using Vtiger since about 6-7 months now.
Overall, it's a good app with wide functionality. Takes a little while getting to know the features etc and on how to fully utilize all its features.

Source: Capterra
 

Roberto from Il Tetto S.r.l.

December 2016

December 2016

I'm gettin' older while Vtiger is running!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The most peculiar thing to say is .....slowness. When uploading some pics or files I can go washing my car, cooking my favorite pasta or bring the dog out for a walk.
Many features are unused, unuseful and redundant! It could be improved and personalized but I'm so disappointed in time wasted upon it that I can't effort the changes.

Source: Capterra
 

Bhairavi from Expenzing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Very Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Vtiger for over six month. It is the best low cost CRM at the pricepoint. It is efficient and fairly easy to use once it's setup. The customer support team is very helpful, CRM's have a way of becoming complicated and they are happy to help you configure easily.

Overall its a great experience.

Things that can improve -

1) Mobile app dashboards are not as flexible as the web app. Since we are on the move we would like to view certain info or have ready access to our lists. The app functions very slow, keeps you wondering if it will crash.

2) Email campaign and templates can get better. Although an integration with Mailchimp is available. Having better designs and user experience on existing templates would help.

One of the major reasons why we are limiting our use on the mail campaign on vtiger and continue with a thirdparty provider.

Pros

Prices are good. User friendly. Easy setup.

Cons

Mobile App not very great. Should improve mail templates and experience.

Source: Capterra
 

Luca from Il Tetto srl
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

easy to use, complete, free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time

Pros

Easy to use, free, adaptable to any need, lead generation, use in cloud

Cons

For professional use, you must rely on companies able to develop solutions vtiger

Advice to Others

The advice is to try it, has nothing less than more popular and expensive products

Source: Capterra
 

Tess from Euro Parts

November 2016

November 2016

Overall a great CRM. Community edition availability and development is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Community edition and overall it has been great. Needed a few tweaks to make some of the basic functionality work with our business in Canada. Had to adjust the way Quotes/Invoices/PO's/Sales orders calculate tax to work by province. Out of the box would have worked but involved typing in the tax which leaves a lot of room for errors.

Ongoing development of the community edition is great with newer versions coming our fairly regularly and with decent (paid) support or availability for migrating to the latest versions.

Extensive marketplace for additional modules and features. Seems to be a good steady development of extensions from third party's.

One of the very few open source CRM's that had inventory management. Its very basic but a basic need for tracking inventory count is often essential. a more extensive inventory module would be nice in the future. but for simple needs and single warehouse solutions it works.

Source: Capterra
 

paul from osit computers
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

great software needs more free modules for basic stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we had to change taxes tables and pay some simple things like a pdf printing feature, It worked great just missed some basics we had to develop. good news is, any change we want to make we could find or find someone to make it happen. in future as continue to use it we think its going to continue to be great

Pros

easy to customize easy to find help changing it

Cons

not complete needs more work in the business parts of inventory

Source: Capterra
 

Curtis from GlossWorks

November 2016

November 2016

Excellent CRM Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used vtiger CRM for about 4 years when our company first started. We found it had all the features we needed, however, after growing, we needed a CRM with added functionality of real-time work orders for our crews in the field and had to switch to another CRM provider.

Source: Capterra
 

Jonathon from Euro-Parts
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Fantastic Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Vtiger 6.5 Opensource to revamp our entire CRM ticketing system. The software is super easy to use with a few added (paid) extensions the customization is very easy and can be modified nicely for anything you want. More advanced features are available at a cost but are great.

Few features i would like to see added in the future to create a more robust all in one software but overall would recommend it for anyone in need of a simple to semi complex crm. Not the prettiest UI but functions great.

Seems to have a pretty active community of developers as well as a supportive community to troubleshoot any issues.

Not all crm's have an out of the box inventory tracking built in. this was the big seller for me. again some more out of the box features could be added to this for a more robust solution.

Overall after testing a few crm's, vtiger had its limitations but its simple to use, easily customized, lots of available extensions, and inventory tracking is what won me over.

Pros

Easy to use and to customize
Big community of developers and support community
Continued development and updating with new features
A lot of out of the box features
on demand and open source available
Inventory tracking

Cons

Open source needs a paid extension to sync with Accounting software
Needs a few features to be a more all in one solution (not including accounting)

Source: Capterra
 

Richie

August 2016

August 2016

vTiger for B2B sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app).
The web interface is generally very easy to use and the speed is quite good, even on a slow connection.
There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.

Pros

Cloud based, access from anywhere.
Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training.
Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation).
Easy to learn.
Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us.
You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.

Cons

The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.

Advice to Others

You can also get the 'freeware' version and host it yourself, which we tried at the beginning. Don't bother, the online hosted version is well priced and has continual updates with new features.

Source: GetApp
 

manuel

July 2016

July 2016

Extremely customisable CRM with powerful automation tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vtiger workflow's basically direct the company. From sales funnel to email marketing, invoicing, forecasting and project mapping. Not only this, but it is also possible to create custom modules and fields to tailor it to my business as much as possible.

Pros

Solid product and flexibility

Cons

Can't create marketing lists from Custom Modules

Advice to Others

Try to think what you would ideally need, then work with worflows and custom fields and make it happen.

Source: GetApp
 

Mauro from INKOO engineering SL
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

A great technical support for a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I spent differents weeks before to decide which CRM was the best for my small company. At the end I decided for VTiger because no need an system integrator to adapt it to the company needs (no add costs) and integrate in only one program an CRM (marketing and sales), a support suite, an inventory suite (price book, invoice, payements, etc.) and a projects suite.
Last but not least and it make the difference, VTiger have a very good help desk support! Every time that I use the live chat, I'm sure that in one minute you will be attended from an CRM expert that can solve your problem instantly and in a very kind way.

Pros

simple to use and modify, have a good GUI, an Outlook 365 plugin that working properly, no need an system integrator to adapt it, good price role, a very good help desk support and a very low time to start to use

Cons

do not have a Windows Phone App

Advice to Others

100% recommended without any doubt!

Source: GetApp
 

Elli Tsailing from 91APP, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2016

July 2016

flexible and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vtiger is quite flexible for a company like us. It can mostly satisfy what our sales team needs for daily operation. However, I am looking forward to the developer to allow self-build module can also use some functions that only linked to original build-in modules.

Pros

Flexibility and timely response of customer service.

Cons

some functions can't be separately used for modules that are created by client

Source: GetApp
 
 
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