Vtiger CRM On Demand Software


 

Founded in 2004, Vtiger designed their integrated features to go beyond those found in a standard CRM system. Since then, the program has been tailored to meet clients’ needs based on feedback from their customer base. Built for small to medium enterprises, Vtiger allows businesses to be more productive throughout their day, stay informed, and avoid any unnecessary data duplication. It delivers strong sales automation capabilities, email marketing functionality, help desk, invoicing, project, and inventory management.

Vtiger comes built with unique tools for improving interactions with potential customers. Web-to-CRM forms capture contact information directly from site visitors. Custom reports use filters to focus on specific lead characteristics. By automating workflow, users reduce repetitive tasks and save time. Vtiger tracks marketing campaigns over time, helping to pinpoint what’s working and what’s not.

This agile solution also provides strong functionality for managing current clients. Their support portal allows customers to search through past issues and resolutions and is fully customizable. On the back end, support agents can create, document, and track issues with automated follow-ups. Customers will be able to monitor the status of their issues from open to close. Files, documents, invoices and quotes can all be shared through the client portal. 

Among their other intuitive features, Vtiger integrates seamlessly with Microsoft Outlook and has mobile applications available, benefitting sales reps that spend a lot of time out of the office. Vtiger is a complete CRM, supporting the entire customer lifecycle.

 

Vtiger CRM On Demand - Contact view
 
  • Vtiger CRM On Demand - Contact view
    Contact view
  • Vtiger CRM On Demand - Email campaign report
    Email campaign report
  • Vtiger CRM On Demand - Dashboard view
    Dashboard view
  • Vtiger CRM On Demand - Reports
    Reports
  • Vtiger CRM On Demand - Settings
    Settings
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

2 Reviews of Vtiger CRM On Demand

Showing 1-2 of 2

 

from Yonivers sarl
Specialty: Insurance
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

My overview of vtiger

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The fact they thought about everything and how simple things are to manage once you get to know how the system works, my company has 3 branches in 3 different continent and the feeling is that we are all in the same office.

Likes Least

Wouldnt know what to say but if i had to say something it will be that i would like to be able to add by myself IP restrictions but anyway they do upon request on chat which take 5minutes

Recommendations

Take your take and schedule an appointment of a guy from their team, they explain it really well and all get clear

 
 

from LumenSoft Technologies
Specialty: Software / IT
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Optimized Solution for sales & Support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to learn and operate interface. Friendly and responsive customer support officers.

Likes Least

No escalation in Trouble Tickets. We are asking Vtiger for last 5 years about this feature.

Recommendations

OTRS for Trouble Tickets. I have used SugarCRM but its expensive and most likely suits medium size organisations.

 
 
 
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