Zendesk Help Desk Software

Zendesk is a principal player in the web-based help desk market, differentiated by its sophisticated, yet simple support ticket system and ease of use. We like Zendesk because it offers a customizable front end portal, live chat features and seamless integration to dozens of applications like Salesforce and Google Analytics. You can even get Zendesk on your iPhone, iPad, Android or Blackberry. Best of all, the software is easy to implement, so you can have it up and running in minutes. It’s also quite customizable to meet the unique needs of your business, and it allows your customers to communicate with you across multiple technology-based channels (internet, email, mobile, Twitter, and more.)

Zendesk is a complete customer support solution. Both the help desk and customer support applications are offered on a stand-alone basis and knowledge management is also included as part of the integrated suite. The system was designed to be used across a wide range of vertical markets including technology, government, media, and retail, and is scalable for businesses small to large.

Founded in 2007 and now based in San Francisco, Zendesk has quickly amassed over 25,000 customers and proved itself a formidable contender in the help desk and customer support markets. Their clients include Groupon, Sony Music, Rackspace, Dropbox, and thousands more.