Zoho Assist is a Web-based help desk solution designed for small and midsize companies. It allows technicians and company agents to schedule and remotely manage customer requests across multiple geographies and time zones.
The product features a built-in “customer widget” that allows users to log into sessions with the help of a widget code provided by the support staff. Customers can access the widget portal via emails, websites or custom links and remotely set up sessions with agents based on their availability.
The software also allows users to share their computer monitors with the agents to help them understand and resolve issues.
Additionally, Zoho Assist offers file sharing functionality that allows customer agents to share updates or patch files with their customers to stay better equipped for handling customer requests.