(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (23)
 (1573)
(23)
(1573)

Recommended by:
Recommended by:

93% of users

79% of users

93% of users
79% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“This software is so robust, inexpensive and has so many additional modules that can be added on.”

- Jody Johnson, ActionCOACH Team Sage

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

Most negative review:
Most negative review:
Most negative review:

“Functionality is lacking. The interface is bland and efficient mass updating is nonexistent.”

- Mark Ventriglia, Nexaweb, Inc.

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Cloud deployment: A monthly subscription fee is paid for each user login.
Cloud deployment: A monthly subscription fee is paid for each user login.

Contract term:
Contract term:
Contract term:
Cloud deployment: No contract required.
Cloud deployment: A year-long contract is required and renewed annually.

Upfront costs:
Upfront costs:
Upfront costs:
Fees apply for professional implementation services provided through a Zoho partner. These services include special integrations, customizations and data migration and de-duplication. Costs vary significantly depending on customer needs.
Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs:
Recurring costs:
Recurring costs:
No recurring costs beyond annual or monthly subscription fees.
Fees apply for premium support.

What does it cost?

Marketing automation:

Marketing automation:

Sales automation:
Sales automation:

Customer service/support:
Customer service/support:

Call center:
Call center:

Social CRM:
Social CRM:

Web self-service:
Web self-service:

Lead/opportunity management:
Lead/opportunity management:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (23)
 (1573)
 (23)
 (1573)

Most positive reivew:
Most positive review:
Most positive review:
 

“It's easy to use, can accomplish most all sales functions and is constantly being enhanced by the developers at Zoho. ”

- Jon Porreca, A1 Energy

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”

- Kobe Cummings, Swedish Match
 

Most negative review:
Most negative review:
Most negative review:

“Since it is so customizable and full of functions, it can be a little difficult to set up, so you will need to make sure someone on your team is tech-savvy enough to handle it.”

- Anthony Johnson, SpiralOut Consulting LLC

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University


Support

Support

Overall support rating:

Overall rating:
 (23)
 (1573)
 (23)
 (1573)

Most positive review:
Most positive review:
Most positive review:

“The Zoho support team is great. Very quick response, professional and courteous. They care, and it shows.”

- David Margolis, VoterVoice

“I’ve interacted with support several times already, and they've been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

Most negative review:
Most negative review:
Most negative review:

“Sometimes, it can be difficult to get customer support to understand what our problem is, and their suggestions to fix it are not helpful.”

- J Lee Harshbarger, Sterling Academy

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

Phone support:
Phone support:
Phone support:
24/7 toll-free, worldwide phone support is included in the subscription fee for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.
24/7 toll-free, worldwide phone support can be purchased.
 

Online case submission:
Online case submission:
Online case submission:
Online case submission with two-day response time is included for all editions.  Faster response time (within 24 hours) is available for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.
Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.
 

Online support options:
Online support options:
Online support options:
A help website, knowledge base and community is available to all customers. Access to a customer self-service portal with the ability to track support requests is included with “Professional” and “Enterprise” editions.
A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased.

Training:
Training:
Training:
A “Getting Started” online catalogue and other training resources, including webinars and online courses, are available for free to all customers.
A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.