(855) 210-9106

Need help deciding? Call us.

(855) 210-9106

Need help deciding? Call us.

Overall customer rating:

Overall customer rating:
 (540)
 (3943)
(540)
(3943)

Recommended by:
Recommended by:

93% of users

79% of users

93% of users
79% of users

Operating systems:
Operating systems:
  
  
  
  

Mobile compatibility:
Mobile compatibility:
  
  
  
  

Deployment:
Deployment:
 
 
 
 

Target customer size:
Target customer size:

Price:
Price:
    
    
    
    

Demo:
Demo:
 
 

Most positive review:
Most positive review:
Most positive review:

“This software is so robust, inexpensive and has so many additional modules that can be added on.”

- Jody Johnson, ActionCOACH Team Sage

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

Most negative review:
Most negative review:
Most negative review:

“Functionality is lacking. The interface is bland and efficient mass updating is nonexistent.”

- Mark Ventriglia, Nexaweb, Inc.

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match


Pricing

Pricing

How it's priced:

How it's priced:
How it's priced:
 
Zoho CRM is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.
Salesforce is a cloud-based solution. You pay a monthly subscription fee for each user login.

Contract term:
Contract term:
Contract term:
Zoho CRM requires no contract for cloud-based deployment.
Salesforce requires a year-long contract for cloud-based deployment; renewed annually.

Upfront costs:
Upfront costs:
Upfront costs:
Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).
Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration) and training through a partner.

Recurring costs:
Recurring costs:
Recurring costs:
None, beyond subscription fees.
Fees apply for premium support.

What does it cost?

Marketing automation:

Marketing automation:

Sales automation:
Sales automation:

Customer service/support:
Customer service/support:

Call center:
Call center:

Social CRM:
Social CRM:

Web self-service:
Web self-service:

Lead/opportunity management:
Lead/opportunity management:


Ease of use

Ease of use

Overall rating:

Overall rating:
 (540)
 (3943)
 (540)
 (3943)

Most positive reivew:
Most positive review:
Most positive review:
 

“It's easy to use, can accomplish most all sales functions and is constantly being enhanced by the developers at Zoho. ”

- Jon Porreca, A1 Energy

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”

- Kobe Cummings, Swedish Match
 

Most negative review:
Most negative review:
Most negative review:

“Since it is so customizable and full of functions, it can be a little difficult to set up, so you will need to make sure someone on your team is tech-savvy enough to handle it.”

- Anthony Johnson, SpiralOut Consulting LLC

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University


Support

Support

Overall support rating:

Overall rating:
 (540)
 (3943)
 (540)
 (3943)

Most positive review:
Most positive review:
Most positive review:

“The Zoho support team is great. Very quick response, professional and courteous. They care, and it shows.”

- David Margolis, VoterVoice

“I’ve interacted with support several times already, and they've been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

Most negative review:
Most negative review:
Most negative review:

“Sometimes, it can be difficult to get customer support to understand what our problem is, and their suggestions to fix it are not helpful.”

- J Lee Harshbarger, Sterling Academy

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

Phone support:
Phone support:
Phone support:
24/7, worldwide toll-free support included in subscription fee.
24/7 toll-free, worldwide phone support can be purchased.
 

Online case submission:
Online case submission:
Online case submission:
Online case submission included. in subscription fee
Online case submission included in subscription fee.
 

Online support options:
Online support options:
Online support options:
Help website, knowledge base and online community included in subscription fee. Access to a customer self-service portal and the ability to track support requests included with “Professional” and “Enterprise” editions.
Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.

Training:
Training:
Training:
“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
“Getting Started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.