Simplicity

RATING:

4.3

(97)

About Simplicity

SimplicityCollect is a cloud-based SSAE16 compliant debt collection solution designed for companies of all sizes. It features loan management, business-debt management, consumer-debt management, credit card integration and reporting within a suite. SimplicityCollect features client management, which allows users to create profiles and upload cases for any number of users. The product also features debt management, which provides users an online portal to settle their accounts, manage payment plans and make payments using credit cards. Users can also customize the portal using their brand logos and images, and they can embed the portal on their website. SimplicityCollect also features loan servicing, which allows users to collect payments for loans by calculati...

Simplicity Pricing

Starter: $79/month. Pro: $149/month, $699 setup fee.

Starting price: 

$249.00 per month

Free trial: 

Available

Free version: 

Not Available

Account mapping

Simplicity Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Simplicity

1 - 5 of 97 Reviews

Tiffany

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Best thing since sliced bread

We have utilized several different collection software. They all give the same promise but never deliver. We started with Simplicity back in 2014. We were unsure if we would be satisfied with the service but figured why not give it a shot. Simplicity Collect is by far the BEST collection software hands down. Tech support listens to your issues and they make changes to the system to help YOUR business run smoother. They are always available to answer any technical questions and if it's after hours, their self-help guides are very detailed with screenshots and step by step instructions. We recommend Simplicity Collect to all our colleagues. Your search for a collection software should stop here. Look no further Simplicity Collect has what you need.

PROS

Payment plan setup

CONS

What's not to love?

Dawn

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Great Debt Collection SoftWare for the money

Simplicity makes it easy for us to track promises to pay and provides ample space for notes and customer information.

PROS

Simplicity is a terrific debt collection software for the money. They are constantly upgrading and improving what they have to offer. It is easy to learn and use.

CONS

I can pull anything that I need out of the system but wish there were a few more parameter choices for reporting.

Reason for choosing Simplicity

Pricing and ease of use

Bill

Accounting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2020

Simplicity Collect issues

Up until a week ago it has been okay, but the past week the software has been offline intermittently at critical times of the day for us, with no real explanations except the canned response. We will be evaluating other solutions after this fiasco.

PROS

Easy to use for collectors. Basic reports are easy to export.

CONS

past week have not had access to software intermittently, get canned answers for what the issue is. Have asked for call back from Management have not heard yet. Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.

Reason for choosing Simplicity

At the time it was easy for collectors to perform collector functions, but due to issues when they do updates we will now be looking at alternatives.

Vendor Response

Bill, we are sorry to hear that you are considering other options, especially since you have utilized the software for over 2 years with little to no interruption or issue. In this instance, our support team did employ canned responses to ensure that all of our clients received timely and accurate basic information during the 3 partial days of performance degradation and service interruption. We are glad you were able to connect, after the service interruption, via phone with our Director of Sales. You also received a detailed personal email from our CEO explaining the specific details of the incident, our fail-over systems, and changes we implemented to mitigate future performance issues. And we were able to discuss and take care of your concerns for future continued service. We look forward to your continued use of Simplicity for your collection software needs, as we continually strive to go above and beyond to help you be successful.

Replied July 2020

Alan

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Doesn't get any better

I've been with Simplicitycollect since 2013 I've never had a problem they couldn't solve within minutes. It is the best decision I've made for my business.

PROS

It is effective and always getting better. Simple to use and learn. Very cost effective.

CONS

The only thing I've had an issue is with the payment plan and how much a collector collects each month. So I would say the reports need a little work.

Caitlin

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

Best value for small businesses!

SimplicityCollect is perfect for us! The software is easy to use and the prices are unbeatable. Their customer service department is quick to respond and they are continually releasing new features.

PROS

Price, ease of use, ability to suggest new features.

CONS

Their internal testing process could be a bit more comprehensive, as we occasionally find bugs on our live version after new releases.