ACE
About ACE
ACE Pricing
ACE does not require user licenses. Users are added/removed by admin. Monthly rate includes real-time data backups, document storage and backups, customer support, monthly platform updates/upgrades, third-party audit certifications (SOC, PCI, PENTEST), AWS infrastructure and associated inherited data security, and more than we can list in this little box.
Starting price:
$975.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for ACE
1 - 5 of 138 Reviews
Michael
Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2020
Amazing Company!
ACE took a software application with 30 moving parts/apps and turned it in to a single application to meet all business needs. It's an integral tool to our daily operations.
PROSFrom client engagement to deployment to day-to-day use, the team at Interprose is amazing! Always helpful, timely support, frequent updates to software. Couldn't be happier with my choice to migrate to them!
CONSFeatures that don't work or need to be added are fixed monthly with their updates.
Reason for choosing ACE
ACE operates on the AWS platform allowing us to be compliant in Canada.
Reasons for switching to ACE
The existing software supplier forced massive price increases while offering little to no value to their existing application.
Bonnie
Accounting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
You'll need to wear sunglasses (the future's so bright)
The dedication of the staff to making everything work properly is amazing. Each of the people we dealt with from implementation, training, testing, and live were completely invested in making this process successful for us. There were some bumps and bruises -as with any conversion - but we did not have a loss in revenue or productivity due to conversion.
PROSThe system architecture allows us to make decisions at the consumer level - not at the debt level. For medical debt with a crazy amount of bundles we need to use our internal database to reflect consumer behavior. ACE allows us to do that both with our system flow and with our adhoc reports.
CONSThe price of flexibility is complexity. We do not employ full-time computer people so we are slower to adopt the changes that we would like. The addition of a wider variety of plug-in interfaces is also great but taking us awhile to implement due to our small size.
Reason for choosing ACE
Platform (security/compliance) and design (SQL-table structure).
Reasons for switching to ACE
The limitations of the old system was costing us revenue in missed opportunities and lost promise/payment plan accounts. We needed to update to an affordable alternative that allowed us to better drive our efforts for the type of inventory we have.
Leon
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2017
When it is working it is great, when it doesn't it is a nightmare.
The automation when it is working properly.
CONSWe have been running WebAR for 4 years this Fall. I would say between years 2-3 we saw a definite fall off in customer support. Recently beginning this year, they have addressed this concern by hiring on additional staff and the turnaround although still in its infancy is greatly noticeable. Previously I would have to track and follow up with support as they would not keep me in the loop with updates or questions regarding my issues. This year has been a complete 180. Responses are timely, informative, and helpful. I rate customer support as a 3 because of the average of poor service in the past, but if this trend continues it would easily be a 5.
Tyson
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed June 2012
Great product, Great Service
Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time. Highly recommend this company
PROSWebar has created services that have increased revenue and decreased time. The best of both worlds. The #1 Pro is the automated payments system allows my debtors to login and make partial payments, payment in-full or simply dispute their account. It automatically updates the account applies the payment and/or updates all credit bureau reporting. The ability to customize the flow of accounts myself and not having to pay to have custom programming has allowed me to make changes to how I work accounts without having to pay outstanding bills to get it done Clients love the fact that they can add accounts themselves and they don't even realize they are saving my agency money. Clients can also login to view their accounts and many times answer their own questions without calling our office.
CONSThe only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call...
Vendor Response
¿Tyson, Thank you for the Great review of WebAR Debt Collection Software. We have been doing business with you for many years. You were customer #2 on WebAR Collections, you and many others have been key in WebAR maturing over the years. We really do appreciate you and your business. We look forward to many more years to come. Thank you! ~ The InterProse Team
Replied March 2015
Sandy
Government Relations, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
WebAR review
Customer service is great. Quick response times.
PROSVery user friendly. Can be customized to meet our needs. Very good customer service. Love the work lists, as we did not have with our previous product.
CONSIt is more of a third party collection tool, and we are not a third party collection agency.
Reason for choosing ACE
ACE would meet our needs better. Much better customer service with Interprose/ACE.
Reasons for switching to ACE
The FoxPro product was not supported anymore.