Carestream Dental Software


 

Carestream Dental has been helping dental practices deliver advanced care for over a century. During that time, they have developed their products to improve workflow and increase efficiency. With a portfolio of specialty-specific solutions aimed at orthodontists and maxillofacial surgeons, Carestream Dental’s goal is to give oral health professionals the tools they need to make faster diagnoses and spend more time with their patients. 

SoftDent is a full practice management suite that automates daily office tasks for general dentists. For the past 25 years, SoftDent has improved the system to meet changing needs of the industry. Their latest release of SoftDent adds their most advanced scheduler yet. PracticeWorks is another practice management system for general dentistry. Robust and intuitive, it was designed to focus on automation and centers around the scheduler.

OrthoTrac was the first orthodontic practice management software of its kind to be introduced to the industry 30 years ago. Since then, Carestream Dental has added and refined the solution's customizable features to allow for information to be more accessible and increase productivity in the office. 

More than 5,000 oral and maxillofacial surgeons are benefitting from WinOMS software. WinOMS was developed using feedback from OMS practices to more effectively streamline office processes. The EMR-Elite add-on captures clinical notes and eliminates the need for paper charts. 

From general dentists to oral and maxillofacial surgeons, Carestream Dental has a solution that will maximize efficiency in your practice. Their products are scalable and can accommodate single and multi-office practices. Dental professionals in the market for a new practice management solution should shortlist  products for review.

 

Carestream Dental - Prescription drug list
 
  • Carestream Dental - Prescription drug list
    Prescription drug list
  • Carestream Dental - Calendar
    Calendar
  • Carestream Dental - EMR
    EMR
  • Carestream Dental - Images
    Images
Supported Operating System(s):
Windows 8

11 Reviews of Carestream Dental

 

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Software Advice Reviews (8)
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Showing 1-8 of 8

Julie from Stelly Family Dentistry
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Slowest Program ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very user friendly now, however we are wanting to go chartless and it doesn't seem like it will be very efficient program to use once we do.

Cons

It is the SLOWEST program EVER with the spinning circle of death anytime you try and complete a patient.

 
 

Oscar from Dental Del valle
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

No warranty on products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After buying expensive scanner, it stopped working after a year and a half and no maintanance plan is available , no extended warranty available for purchase. I have to pay for another few years for a intraoral scanner that can't be fixed

Pros

Easy to use, no power needed, light weight, no tower attached, you can use it in every compatible computer.

Cons

No warranty and products don't last. No maintanance program offered, no extensive warranty offered. Needs compatible computers

 
 

Sarah from Mesa Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

One of the best!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Care stream is my go to software for beautiful images. You can see the the entire mouth of the patient very clearly. Easy to use and affordable!

 
 

Shafaq from Elite Care Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Worst customer service and worst sales rep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have encountered nothing but frustration and lCk of communication I bought a 6200 sensor that didn't work because they never sent the CD that should come with it after waited for over a month for it to arrive and it didn't I decided to send it ack but they won't return it Scott Cooper even failed to give me a copy of my contract I bought CS 8100 also never the less very poor customer service

Pros

No pros

Cons

Very poor customer service lack of manners of sales rep Scott Cooper

 
 

Robert from Orta Oral Surgery
Specialty: Oral and maxillofacial surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

TERRIBLE SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are an Oral Surgery office and went live with WinOMS on December of 2016 after using Windent for 17 years. Our experience with Customer Support has been terrible! Wait times to get to a Level 1 tech can take upwards of 30 minutes on average, to as much as an hour, and generally requires them to "escalate" the call to a Level 2 tech because they do not have the ability to solve the problem. The Level 2 techs are not available to the calling customer but rather are reached by the Level 1 tech via emailing only. If you are confused, wait, there's more! Once your issue is raised to a level 2 tech it can take an undetermined amount of time for them to solve your problem, requiring you to call back just to see where you stand with a resolution. Had I known this would never have purchased this system. STAY CLEAR OF THIS COMPANY!! YOU'VE BEEN WARNED!!

Pros

NOTHING

Cons

EVERYTHING

Advice to Others

STAY CLEAR OF THIS COMPANY

 
 

gary from DENTAL OFFICE
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

HORRIBLE OR NO SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

COMPANY HAS NO SUPPORT, WAITING TIME 30 MIN TO 1 HOUR AND MORE, STAY AWAY.

Cons

SUPPORT IS HORRIBLE.

Advice to Others

DON'T BUY IT.

 
 

Juli from Juli Young, DMD, PC
Specialty: General dentistry

August 2016

August 2016

Review of Softdent Practice Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I am familiar enough with it to navigate through the software with ease

Likes Least

The software is incredibly SLOW. I recently updated all of my computers and server in the office and despite this, the program is painfully slow. If I could only get back the time I've spent watching that darn blue circle go around and around! The IT guy tells me that it has nothing to with my computers or server, it is the software. He does IT work for quite a few dental offices and tells me that he wouldn't recommend anybody purchase the software. He says it may have been a good product 8 years ago, but now there is much better, faster, more user friendly dental software on the market. FYI, this software came with an existing practice that I purchased. I wouldn't have chosen this software myself.

Recommendations

Do your homework and find a software that is USER FRIENDLY is fast.

 
 

Harold from Gentle Touch Dental Care
Specialty: General dentistry

April 2016

April 2016

Support is getting worse and worse

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

At the time I switched to Softdent I was using a Dos based program that was purchased by Softdent. Only Softdent would guarantee the transfer of my records from the old program. The price was good at that time

Likes Least

Support has gotten worse and worse. There are long wait times for support. Their accounts receivable department hounds you if you are a day late with their payment. Sales promised me not to bill me for e-prescribing until I used the program , then started billing me with no notice even though I have never used their e-prescribing module.

Recommendations

Stay away. It looks like the company is trying to cut expenses by cutting back on support.

 
 
 
Showing 1-3 of 3

Donna from Bright Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Inefficient program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Software does not support multi-tasking, always have to back out of what I'm doing in order to get to another area of the program. Multiple people cannot access the patients chart at the same time. Old & outdated look & functionality.

Pros

Used it for many years so I am familiar

Cons

Lack of updates and poor customer experience,

Source: Capterra
 

Bryan from Farmington Family Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Absolute Horrible Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent.

Pros

Pretty marketing pictures

Cons

Everything. It doesn't work Period!

Advice to Others

Stay away

Source: Capterra
 

anon from Dental Practice.

October 2016

October 2016

Do not buy this "software"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Softdent is a horribly broken non functional pile of garbage. We have used this program for years now, it has never worked correctly and breaks on a weekly(sometimes daily basis) the fix is always to reindex the database which takes 3 hours in the middle of the day where no one can use the software. It has been like this for two years with us having to go down at least once a week to "fix the database" we have tried moving to a new network and new server entirely but the problems persist. Softdent has horrible error checking, uses a weird proprietary database back end that does not work at all. This program is not even close to ready for production and their support is a huge embarrassing joke. I will be surprised if the company even exists in a year.

Pros

I like the box it comes in and the "features" it is advertised as having.

Cons

It break constantly just for like no reason and support acts like that is normal. It is like if you bought a new car and it broke down every day and the dealer said "well you drove it faster than 15 miles an hour so that is really on you"

Advice to Others

Do not buy it for any reason and if anyone suggests it to you you should punch them in the face.

Source: Capterra