Carestream Dental
About Carestream Dental
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Carestream Dental Pricing
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Most Helpful Reviews for Carestream Dental
1 - 5 of 73 Reviews
Anonymous
Used more than 2 years
OVERALL RATING:
3
Reviewed October 2021
Hit and More Miss
Kevin
Verified reviewer
Education Management, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2020
Easy to use
Very good- I learn something new with the software weekly.
PROSMy side job is a dental assistant and we use soft dent. Softdent is very easy to use and it is quite straightforward. I find it easy to navigate, schedule appointments, dental chart, take X-rays, and send referrals to other offices.
CONSSometimes I feel as though it can be difficult to treatment plan a patient's dental work. For example, it can be confusing when the pending treatment gets mixed with past procedures that were already done. I wish there was an easy way to "clean up" old treatment plans and add "watches" to the charts.
Briana
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2021
CS SoftDent Dental Software
Overall my experience with CS SoftDent has been unsatisfactory. Between the time it takes to get someone from customer support to assist you to the charging for features that are free from other dental software companies, we have decided to change our software to a cloud based one.
PROSI appreciate how easy SoftDent is to use. Yes there is a learning curve when you first being utilizing it but overall it is simple.
CONSThe lack of included features makes CS SoftDent inferior to other dental software that I have experience with. In order to do simple customizations such as changing/customizing the medical history form, you have to pay additional fees and even then there are significant limitations. Recently our state required all medical prescribing offices to use electronic prescribing methods, in turn CS SoftDent decided to charge an exorbitant amount of money on top of our monthly fee for a service that is now required.
Reason for choosing Carestream Dental
We were not involved at the the time of purchase, but I'm sure at the time CS SoftDent was the best software out there.
Bryan
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2016
Absolute Horrible Experience
I used Softdent for 3 years along with Carestream/ Kodak Imaging and what a nightmare. The system would crash on a regular basis. The images would take up to 2 minutes to appear. Carestream/Kodak Dental Imaging software should work together because they are from the same developer. They don't. Constant crashing and the Tech support would always blame the hardware. It was brand new hardware. I once had the hardware tech in the office when I called tech support. When they blamed the brand new hardware the hardware tech asked the Softdent Tech, show me the error code. The Softdent Tech couldn't. The Hardware Tech then told the Softdent Tech, "stop blaming the hardware for your poorly written software". At that point, they finally stopped blaming the brand new hardware. We had a dedicated imaging server, which was recommended by Softdent, then when I became so irate with tech support, they transferred all the imaging data to the main server, which didn't help. This was a start-up practice with relatively low amounts of data and a small database. I then demanded my money back for all the Carestream products, the intraoral sensors, intraoral camera, pano, extraoral camera, and software. I was put in contact with the VP of customer relations, who was very nice, and she said there was no return policy. She did send out a tech from Atlanta to Arizona and he was in my office for 3 days. He still couldn't get it to work right. The software is so piece milled together that each module has different icons for the same thing. The database was rebuilt multiple times. Good luck trying to care for patients, it was a full-time job getting the system to work right, which it never did, even though it was all from the same company. I do not know how they are still in business. If you have low blood pressure and would like to have high blood pressure or may be an aneurysm, buy Softdent.
PROSPretty marketing pictures
CONSEverything. It doesn't work Period!
Mary
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Customer service
The softdent software has lots of flaws that no one knows how to fix when we call customer support. Little glitches. No one cares. I would never recommend it.
PROSnothing. I liked it initially but not anymore
CONSNo customer service. Sold dental practice and paid transfer fee October 13 or so. Was still debited following month fee and still waiting for a refund a for over 3 months. No one every calls me back or follows up. [sensitive content hidden] will not reimburse me. I should not take this long for a refund.
Reason for choosing Carestream Dental
Had system from previous office since 1995