DentiMax Software


 

DentiMax offers a complete system that includes award winning digital X-ray sensors and ONC certified electronic health records that are fully integrated with its practice management software.  

Specific functions in the software include: insurance/patient billing, clinical/perio charting, scheduling, auto clinical notes, paperless features, and more.  The software can be installed locally on your own computer(s) and is also available as a cloud based system for practices that don’t want to purchase or maintain hardware or networking equipment.

For practices not looking for a complete system, DentiMax offers an interface that will allow the practice to integrate their existing digital sensors. This interface supports over 25 different sensors on the market today.

DentiMax also features the ability to track employee time, verify patient insurance online, send electronic X-rays with claims, process credit card payments, electronically store documents, electronically send prescriptions, and email/text appointment reminders.

DentiMax is compatible with most hardware devices.

 

DentiMax - Charts
 
  • DentiMax - Charts
    Charts
  • DentiMax - Calendar
    Calendar
  • DentiMax - Ledger
    Ledger
  • DentiMax - Perio graph
    Perio graph
  • DentiMax - Digital sensor
    Digital sensor
  • DentiMax - X-ray image
    X-ray image
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

42 Reviews of DentiMax

 
Software Advice Reviews (35)
More Reviews (7)

Showing 1-20 of 35

from Rialto
Specialty: Hospital
Number of employees: 51-200 employees Employees number: 51-200 employees

Very easy to use

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Very satisfied with the ease of use and price! Whole staff enjoys the product

Pros

Ease of use

Cons

None to speak of

Advice to Others

Worth the money!

 
 

from BERNARD N ROTHMAN DDS PA
Specialty: Oral and maxillofacial surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

This Software system is awesome!

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Our oral surgery practice has been using Dentimax for the past 8 years and have nothing but positive experiences from sales, tech support and training. I would recommend anyone to utilize this software for help their practice run effectively and efficiently to have a daily workflow ease. We just recently purchased the EHR upgrade and our tech rep did our data conversion and upgrade in record time and was so knowledgeable about the system made me feel like I didnt even have to be on the phone. I also want to commend my reps for making upgrade and purchase of software a very easy transition especially with their great bubbly personalities. Again, I recommend this software for any general dentistry or specialist office and will continue to utilize them for any future endeavors. Thanks to all of you!

 
 

from Advantage Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

Seems great

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I just did a walk through of the software with a rep and it seems very streamlined and easy to use.

Pros

Detailed accounting for the front desk and simplified tx planning for me and my assistants.

Cons

I don't know. I haven't used the software in my office

 
 

from Dentist
Specialty: General dentistry
Number of employees: 1 employee Employees number: 1 employee

Dentimax upgrade review

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After upgrade was hard to understand everything with couple of training. Needs to learn progressive ly.

Pros

Easy to understand

Cons

Initially confusingredients. Needs to get used to it.

 
 

from Teeth For Life
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

Awesome program

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I am the office manager for a small dental pratice and could not imagine using any other program out there. The ease of use and features is above all others. From time to time we need to get a temp in the office, so we just have them do their position without trying to have to manage the details of the program but by one or two patients they are using the program like a pro because it is that simple. The program makes my job run smooth. I would recommend Dentimax to all.

Advice to Others

I know Dentimax is not as wide known as others out but this program is so much easier and mire efficient to use from front desk to back. Try it, you will love it.

 
 

from Teeth For Life
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

Dentimax is simply the best!

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Dentimax is simply the best practice management software on the market. Easy to learn. Easy to use. Excellent integration with patient communicator and digital radiography. Excellent support. Very affordable!

Pros

The ability of dentimax to manage EVERYTHING. E-claims. Digital radiography. Patient communicator. Intra-oral camera. I mean EVERYTHING.

Cons

Nothing.

Advice to Others

Buy it. Learn it. LOVE IT!

 
 

from Mesa Dental Health
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

My staff and I have used DentiMax for over ten years now and I have only good things to say about it. I Love This Software!!!

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I can’t say enough about the training and support that I have received from DentiMax! Their trainers are amazing (yes Alicia that’s you ) and their support is amazing too! I have used various software programs over the years, including Softdent and Dentrix , and can say without hesitation that DentiMax is by far and away the best system that I have ever used.
One of the things that I like so much about DentiMax is its reporting and billing capability. The software provides dead on accurate numbers that enable us to collect the patient’s portion before we ever bill the insurance. This is so nice. Another thing that I love about the software is its integration with digital imaging. My DentiMax’s imaging software totally integrates with the practice management side and the x-ray images are beautiful. In fact, my DentiMax digital sensors produce a better quality, crisper x-ray image than my associate’s far more expensive digital x-ray sensors (I tried to tell him).
If you are looking for a complete system that is easy to use, you should go with DentiMax. Don’t be chintzy and skip out on getting training and support. It’s not very expensive and they are very good.

Pros

• I love the appointment book! I wish my iPhone appointment book was as easy to use. From my patient’s appointment, I can flow to their chart, ledger, patient and perio screens and access any information I want on the patient. It’s easy to move appointments around, view the scheduled production, revenue and cash flow by day and month … I can’t say enough about the appointment book.

• I like the charting screen a lot too. I can even see my patients x-rays while I am treatment planning. Also, the clicks to treatment plan a patient are about ½ the clicks of the other systems I have used. It’s just nice to be able to quickly treatment plan and present it to the patient without taking a lot of time.

• The ledger is really good. Right on the ledger, I can easily see what the patient owes and what the insurance owes. It also shows if the deductible has been met and what is left on the max benefit.

• Clinical notes. It took me a while to give up my paper note and go electronic. All I can say is what a HUGE TIME SAVER!!! DentiMax has to have the best clinical notes on the market!

• Reports and Statements. They’re good and easy to use. There are several statements but the one I like the most is the anticipated family statement. It tell the patient what they owe and what their insurance owes in detail. When my patient’s get a statement, they just pay it; the info is all right there. The statements are really good.

Cons

I wish I had gone straight to DentiMax when I first started my office. I guess that’s not a con but that’s how I really feel.

Advice to Others

If you are looking for a complete system that is easy to use, go with DentiMax. Also, don’t be chintzy and skip out on getting training and support. It’s not very expensive and they are very good.

 
 

from Quality Dental Services, Inc.
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

THE PROGRAMMERS NEED TO WORK IN A DENTAL OFFICE FOR AWHILE!!!! MAYBE THEN CHANGES WOULD BE MADE!!!

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We are a small Family Dental practice- one Dentist, 1 Assistant,1 hygienist and 2 front desk ladies. Have been using this program for 3 years. Previously had Datateam. Although there are decent features with this Program, there are so many that shouldn't even be an issue. I am not the type of person who needs Support for how to work the Dentimax Program. However, there are so many issues with the Program that I deal with because I refuse to pay for Support to fix their programming problems. An example, there is a 1 cent rounding problem. The program tells you what the patient's balance is, then they pay it in full. When you put payment in and print out a receipt, a lot of the time it says they owe a cent or overpaid by 1 cent.
If I had to do it again I would pay a little more just to get a program that has the Standard features you would expect with a Dental Program.

Pros

We like the email appointment reminders. We recently signed up with ZipWhip (awesome product) so we can text patients using our office landline. $20 unlimited texts. Rumor has it Dentemax is finally coming into the texting age and they will be charging $30 a month for 500 texts. Since we text way over that we will probably stick with ZipWhip since it is so easy to use, unlimited texts and cheaper.
Other Pros......I guess right now I am so frustrated because I know all the issues we have to deal with on a daily basis should not be a problem and it is overshadowing the good of the program.

Cons

1.) HUGE, HUGE, HUGE PROBLEM!!!!!...... a dental program that does not allow you to choose prophy frequencies of 2/12 consecutive months. They only allow you to pick 1/___ months. This does not help at all with the people having the 2/12 consecutive months. I decided to write this review after getting another rejection from an insurance company rejecting a cleaning and exam due to frequencies on a patient having the 2/12 months frequency plan. The prophy was done 6 months from the last cleaning but not 12 months from the prophy before the previous one. This makes patients angry having to pay for a check up! They hold us responsible for when their insurance will pay for their cleanings. So either charge the patient and lose them, or write off and lose money. When I called Dentemax about this problem I was told "most people have the 1/6 mos" and the gentleman from Dentemax had never heard of cleanings 2 in12 months. Seriously!!! This should be a STANDARD FEATURE in any Dental Program. You should not manually have to check this manually for every patient!!!!
2) Cores - It is general dental office knowledge that cores are Class III for 99.9% of patients with Insurance. Dentemax has Cores defaulted to Class II. So if you want the program to calculate the core copay correctly, you have to figure it out manually and adjust insurance estimate w on each and every core you ever key in. Or, you can go into every insurance plan and manually classify the code as Class III. (Right now just for Delta Dental we have 200 insurance plans in the computer. So that would mean making that adjustment 200 times for Delta, not including every other Insurance plan we have)
3. Unable to print out an envelope to a Patient or an Insurance Company unless we have a special printer. Come on!!! So we manually write out addresses. Lots of fun!! Plus the Statements aren't aligned to put into a window envelope. You have to do oragami so the address on the Statement shows in the envelope window.
4. Walk out Statements are confusing and hard to understand for Patients. Be ready to try and explain the bill.
5. For some reason when you are in the patient ledger and tell a patient what their balance is, then they give you payment, you go into "Add Patient Payment", the balance is different a lot of the time for no rhyme or reason.
6. When services are keyed in, a lot of the time Dentemax does not take into account the insurance and charges everything to the patient. Then we need to pull out our calculators and manually figure out the copay and then adjust the insurance adjustment for each procedure. this happens about 75 percent of the time.
7. The Scheduler, could we possibly make the Calendar a little smaller!!!!!!! Take a look at their Scheduler Screen, see that little box in the top left hand corner, see the little arrows...... you have to hit those little arrows to get from month to month. Hopefully you didn't have too much caffeine that morning and your hands aren't shaky. There is a lot of empty space on the lower left of the Scheduler Screen. How hard would it be just to have the months listed so you can easily click on the month you want to get to?!?!?!?!
I could go on and on.

Advice to Others

Pay a little more to get a Dental Program that has features that should be standard on a Dental Program.

  Response: Alicia, DentiMax

Date: October 2016

October 2016

 

Hi Lisa,

I certainly appreciate your feedback and the opportunity to help you with the concerns you have voiced. I can understand why you would be frustrated if the below were accurate for the performance of our system and what we represent. Several of these items noted can be resolved by having a short training session or changing a couple settings that made it into your program, without the need for involving programming/development. Our training department would love to reach out and help you with them!

In the meantime, to specifically address the items listed, I first wanted to address the .01 cent rounding issue. That had been brought to our attention previously and resolved in an updated service pack release. Our tech support team will call you to make sure you have the most up to date release at no charge to you.

Also, you are correct, we are actually announcing our very own texting module. Like most software companies do, we have previously worked with a third party service for texting for years. Unlike other companies, the texting we are releasing is our very own texting that we created in house, with complete integration capabilities, since we built it for us. Not all texting products work the same or have all the same features, which is why you will find such a variance in price on the market (ranging up to $200 a month). We do want to offer the best product for the best price to our customers, which will deliver automated messages and integration with virtually no effort on the user end.

1) Cleaning frequencies 2/12 months: I actually did work in dental offices for 12 years, and can verify that there are serveral plans with this frequency. I can also verify that many software solutions do not have the option to indicate this frequency. This is an item on our enhancement list for our next version, and I appreciate your support of adding that feature.
2) Cores: Core build-up’s can certainly get paid out under class III for major services along with crowns. Depending on the insurance plans you are taking and the demographic you are seeing, that may be the case for you more often than not, but I have seen it the other way too (at class II). What’s important is that the system does have the flexibility for you as the user, to alter the default coverage table on the practice level instead of the plan level, so that you are not changing this per insurance plan, but only when it is called for. We can certainly edit that with you in a few minutes with the training department’s help for your plans going forward. We can also set that as the deafult for your older plans as well if the need is still there to do so.
3) We do actually have envelopes or labels in our system that do not require special printers to function. Of course your printer must be able to accept an envelope as something to print on (given the size), but most printers in the last 5 years or so have this capability. We can certainly resolve this with you.
4) Our statements are designed to work just like an EOB does. So when your patient gets a statement from you, and their EOB copy, they can easily follow the two and ensure matching details. We have 3 different options for statements depending on how the office likes to handle billing, and training can run through this with you as well and set the one you like as the default.
5) The payment entry screen is line item accounting, again to follow the flow of an EOB. When you see the patient balance on the ledger, there are several other things you may be seeing, such as the family account versus just the patient account. You have the same options to toggle to in the payment entry screen to make it easy to pay the whole family’s account or just the portion due for one patient. Training can also assist with this item.
6) DentiMax actually will calculate the estimated patient portion for you based on the coverage table on the insurance and the fee schedule associated with that plan. The only reason the total amount should show as the patient portion is if somehow the items are marked as being paid at zero percent on the coverage table of the insurance plan, the items are listed as non-billable to insurance (such as a missed appointment fee), or the claim has been closed already. This is also something the training team can look at in your system and see which item is causing that to be the patient portion and easily resolved.
7) Great minds think alike! For the calendar, you can actually click the month in the top in order to select and jump to a specific month (or year) with an easy drop down menu. You can also change the sreen resolution on your computer if you want to increase the overall size too.

We would really appreciate an opportunity to have a live training session with you to run through these items and anything else on your list!
Thank you kindly.

 
 

from Private dental office
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

best customer support

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I was searching the cloud base software for a while. DentiMax's customer support is the best. They answer all my questions in time, provide enough information whenever I need them, very professional. What I love them the most is the way they interact with the customers --- they are always there, but never push you. That's what I call " support".

 
 

from Smiles To Go, LLC
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

Product/Support Review

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For the most part, I would say that we are very pleased with Dentimax and the support. We have had issues with one of the representatives but other than that it has been good. The only problem is the hold time when calling in for support. There also seems to be a high turn over which makes it hard to build a good business relationship.

Pros

It's ease of use, it is user friendly.

Cons

Cannot export reports to excel or other format unless you buy another product.

  Response: Alicia, DentiMax

Date: October 2016

October 2016

 

Thank you so much for the feedback Renae! We certainly want you to be happy with each and every team member we have, so would love more feedback on this directly when you have the chance please.

We do have all of our support in-house and each person on the team is very important to us and our customer experience. Some of our team has been with us for 11 years, others are more recent. If you ever have a concern with the answer you are receiving, please ask to speak with a supervisor and we will be happy to verify the information you are getting to make sure you are taken care of.

Also, you can absolutely send reports from DentiMax to excel without another product except for DentiMax and excel. I will have the training team reach out to you and make sure that you are comfortable doing so (it’s super easy!). Thank you kindly!

 
 

from MEMITS Solutions LLC
Specialty: General dentistry

simply amazing , affordable and do the job

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Likes Best

user friendly
powerful billing capabilities
built-in report writer
very impressive support team with amazing response time
easy interface to 3rd party systems
bridging almost done for all imaging software

Likes Least

wish if its web based and wish if it support unicode characters

Recommendations

take full scripted workflow scenario test , check ability to bridge to 3rd party imaging softwares
check possibility to custom your own reports
possibility to read your data in case you decide to move into another software

  Response: Alicia, DentiMax, DentiMax

Date: September 2016

September 2016

 

Thank you so much for your feedback. DentiMax bridges to virtually every imaging software used in North America, including the following: Dexis, Schick, Kodak, Suni, VixWin, Visix/TigerView, Eva, Prolmage, Dent-X, PlanMeca Dimaxis, , Apteryx, Belmont, Cliniview, CliniTouch, DDS ApWorks, ImageDDS, ImageXL, MaxView, PPDx, VisionDent, Lightyear, XDR, Dolphin Imaging, DentiMax Imaging and others. In addition, DentiMax offers an Internet version of the software which gives you complete access to your practice data from any computer that has high-speed Internet capability; making the perfect solution for multi-location practices and billing services.

 
 

from H. Wiredja, DDS
Specialty: General dentistry

pleasing and satisfying product

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Likes Best

This Practice Management solfware is user friendly and offers many features. It has capability to integrate with other sensors or intra oral cameras.
Outstanding Tech Support : very professional, courteous, and helpful.

Likes Least

We have been using Dentimax for over 3 years. So far, we have not encounter any disapointment. Everything is working perfectly.

Recommendations

I will strongly recommend Dentimax for its practicality, simplicity, effortable price, and excellent support.

 
 

from Joseph F. Dilger, DDS
Specialty: General dentistry

A great addition to a dental practice

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Likes Best

DentiMax is easy to use and affordable. DentiMax x-ray works well with DentiMax Practice Management Software. The x-ray sensors are designed well with excellent x-ray definition. The software trainer (Alicia) is outstanding! The two day training was packed with helpful hints on the features and practical use. It was a smooth transition in my office. DentiMax is the third software package I have used and by far is superior. Tech support is excellent and easy to work with.

Likes Least

So far, my experience has only been positive. The product is working smoothly for the dentist and front desk.

Recommendations

DentiMax's website is pretty detailed and sales rep helpful. It is a great buy for the price!

 
 

from Richard S Nemes Jr. DDS
Specialty: General dentistry

Dentimax first time user

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Likes Best

I truly like the ease of organization you have with the patients charts.

Likes Least

You really could use 10 times the training. Our rep did a wonderful job in the 2 days provided.
Also, you need other services to send claims or to text patients. I was under the impression that the software could do both of these things on its own when I purchased it.

Recommendations

Test try the software before buying. Ask very specific questions about what you want from the software and what is needed other than the PMS to accomplish those tasks.

  Response: Alicia, DentiMax, DentiMax

Date: September 2016

September 2016

 

Thank you so much for your feedback! DentiMax does advertise Integrated E-Claims and Texting/Email confirmations. Both of those are currently done through a third party that works closely with DentiMax to make it easy to provide excellent service, right from inside the software. You do have a couple integrated options for a clearinghouse, which allows you to choose the one that best suits your practice.

 
 

from Cosmetic & Implant Dentistry Center
Specialty: General dentistry

Dentimax, a great experience!

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Likes Best

I can absolutely say I love dentimax, it has made my work so much easier, from insurance forms to billing. It keeps track of everything.

Likes Least

The manual is kind of confusing, but aside from that everything has been great

Recommendations

try it!! its very easy to use and makes your job alot more easy

 
 

from Christopher C. Linscott, D.D.S.
Specialty: General dentistry

DentiMax after the first year in application....

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Likes Best

Great customer support, I always get resolution to my questions and issues are resolved in a very timely manner, even with the time zone differences. Tech support is fantastic, I email questions and usually have resolution within a couple hours. The big suppliers sometimes took weeks to solve issues.

Likes Least

It would be nice to have two years of tech support included in the package price, maybe that was offered, but I don't honestly remember. I also have an intraoral camera that I've never been abke to function correctly. Not a big deal.

Recommendations

Get a package deal that includes imaging, charting and billing, seemlessly integrated into one platform. It is so nice to have my assistant chair side charting what is being performed, having that information appear in the daily ledger and for that same information to appear on a claim or statement, is a beautiful thing. Life is much simpler with DentiMax.

 
 

from Care Plus Dental and Culver West Dental
Specialty: General dentistry

Very good company .

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Likes Best

I have been using this software for the past 8 years , at first all my friends laughed at me for buying this product nobody believed this thing is going to work at this price, after 8 years and training 5 different biller and recommending this to many friends and recently upgrading to a newer version and comparing it to my other office (dentrix G 5) and asking all my nine employees which one is better on daily bases and comparing tech support this is a very good product and a very good company.

Likes Least

The product is good but they need to keep their employees longer.

Recommendations

This is a very good software and excellent tech support you always can get help even years later no other company (even gendex or Belmont) come close to them they have always helped me and my friends . Originally I bought this product for the price and it turned out to be the best purchase I ever made for my office .

 
 

from Garvey Dental Group
Specialty: General dentistry

Only to ones who have experience with practice managment softwares

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Likes Best

Day to day function. Affordability and electronic claim generation.

Likes Least

Not fully integrated even with own document center and imaging software. Claim submission is not what I expected. When we bought the software, we were told that it is integrated with electronic claim submission and electronic attachment submission. It seems not true anymore.

Recommendations

GIve time to figure everything out if you want a smooth sailing. Need a dedicated one in the office to call and solve things that came up during use.

  Response: Alicia, DentiMax, DentiMax

Date: September 2016

September 2016

 

Thank you for the feedback! DentiMax does offer tight E-Attachment & E-Claims integration through one of our partners. If you go to an outside source, you can still use the services, but it will not integrate seamlessly inside our program. Our integrated attachments is as easy as clicking through a column of buttons that walks you through each step of adding an attachment to your claim. Our E-Claims is as simple as clicking “Send E-claims” and your bulk claims or individual claim has been sent with just one click! If you aren’t using the program in this way, be sure to call the training department and we will personally walk you through it. We want the process to be streamlined and easy for you in every way possible!

 
 

from Knights Dental Care
Specialty: General dentistry

Enlighting

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Likes Best

Good program and easy to talk to people at company.

Likes Least

The handbook is very confusing and hard to use and understand.

Recommendations

If you are up to date with dental programs than this is easy sailing. If not, you will need extra training.

  Response: Alicia, DentiMax

Date: February 2015

February 2015

 

Thank you so much for your feedback. The training manual is a book that gets shipped with the software disks, whereas the training guide you received is designed to answer basic “how to” questions to get you started as a new user in working with DentiMax. The training guide is currently under edit due to the program enhancements made we would like it to reflect the ease of the flow through the program. We will be happy to contact you once it is completed to issue you an updated copy. There is a table of contents in the front of the guide that will point you to the page for the lesson you are searching for in the interim. We are here to assist with any future needs you may have as well!

 
 

from general Dentistry
Specialty: General dentistry

DentiMax what a great system

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Likes Best

I like everything about the DentiMax operating system. DentiMax is very user-friendly and is very easy to follow. The manuals also are written in a very concise way. I have taken the course instruction-remote instruction-and I have had very good success with it. Every one at DentiMax is very friendly and always willing to help and see that you succeed. Our rep has been so helpful beyond belief. I can see why DentiMax is so popular with such capable and friendly people.

Likes Least

I wish DentiMax would be at the Chicago midwinter meeting.

Recommendations

Read an article on dentimax and it will tell you more about the company, or call them up and talk to them. You will be impressed.