Dentrix Ascend Software


 

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

Dentrix Ascend provides user support via live chat, email and over the phone. Pricing models vary depending on customer needs. The application suite is suitable for organizations like large medical groups, multi-location practices, community health centers, hospitals, correctional facilities and government organizations.

 

Dentrix Ascend - Practice overview
 
  • Dentrix Ascend - Practice overview
    Practice overview
  • Dentrix Ascend - Practice schedule
    Practice schedule
  • Dentrix Ascend - Patient overview
    Patient overview
  • Dentrix Ascend - Clinical chart
    Clinical chart
  • Dentrix Ascend - Ledger
    Ledger
  • Dentrix Ascend - Perio chart
    Perio chart
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

27 Reviews of Dentrix Ascend

Showing 1-20 of 27

 

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Jesse from eAssist
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Gutless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch.

Pros

Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential.

Cons

Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures.

 
 

elaine from restorative dental artd
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

dental software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Products serve its purpose. Product used on daily bases for busy dental practice. multi use functions and easily incorporates all of the necessary aspects of dentistry, billing and patient information.

Pros

ease of use

Cons

freezes occasionally

 
 

Christian from Steven Glickman DDS
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Potential, but need works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ascend has potential to be great. No longer do you need an expensive network with IT support. Everything is cloud based which means it can be accessed anywhere...big plus.
The only is the only UI. It needs to be more user friendly and more flexible. It didn't feel like the natural transition from Dentrix G6 at all. When you call for support it almost seems like they are still trying to learn alongside the users.

Pros

Potential to be great

Cons

User Interface
Support
Not Dentrix anyone was expecting

Advice to Others

I would wait to get Dentrix Ascend until the fix the UI and make it more similar to Dentrix Software.

 
 

r from oral surgery
Specialty: Oral and maxillofacial surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

functional but not use friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

does everything from medical dental kiosk thank you

Pros

does everything

Cons

hard to use hard to train on

Advice to Others

research new versions

 
 

Karyn from Seaside Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Just be aware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

..."Because the software is delivered over the cloud, practices don’t have to worry about installing upgrades or maintaining expensive servers"...

Yes, until there is an internet outage as we have seen a few times then everything stops and no work cane be done and patient info cannot be accessed.

Servers are not expensive, and there is a lot to be said for controlling one's own environment and not relying increasingly on multiple layers of 3rd party resources.

Pros

You get used to it after a while.

Cons

A Cloud service
Cumbersome
Slow

Advice to Others

There are better solutions out there. And definitely stick to an "in-house" product - not a Cloud application.

 
 

Rene from R. McKell Young DMD
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

MAYDEN7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked with Dentrix for almost 9 years. It is a simple program to use

Pros

Easy to work with,

Cons

Management reports are less than desired. It is hard to customize some areas in the charting and notes. There are too many maximums in certain areas such as health HX. Support is not always supportive. I think most read out of a manual as they are trying to help you and take the long way around the barn! We use a different source for e claims and statements.

Advice to Others

Look for a program that supports your office specific needs

 
 

Alexandra from Ink & Slate Co
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Dentrix- the necessary evil.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Dentrix in dental practices for the last 7 years. It has a lot of functionality wrapped up into an involved package. Once you are familiar with Dentrix you will find it's potential to be exponential. I often find that onboarding new practices with it have its own challenges. With that being said when asked which Practice Managment Software I would recommend it is alway top three. Lastly, as it is the biggest player on the playground you would think they would invest a little more into their support. If you have the time to wait on the phone, or the experiance to know what your problem is then you can find a solution with their online support. However, if you are unsure of what your problem is or why it is happening it is best to work with an I.T company to work with Dentrix support and even then be prepared for a finger pointing match.

Pros

Integrations, Capabilities.

Cons

Training curve, Support.

Advice to Others

Don't rule Dentrix out as the integrations with other software gives it a monopoly on the market. However, if you are smaller and don't need as many connections you may be better suited looking into some on the newer software's to market.

 
 

Bella from Soft Touch Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Dentrix is a great product that changed my practice....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dentrix is a great product that allows me to view all of a patients files and see the xray images. We have used a number of software types before but they were too complicated and not as robust as Dentrix. I can see the number of patients each day and the number of patients for the week as well as insurance submissions and claims. Great product ....Bella Normatov, DDS

Pros

Ease of use and easy to teach a staff member

Cons

sometimes slow but usually our server...would be good to know what are the best server and computer requirements.

Advice to Others

Order a demo

 
 

Heejung from Blackford dental
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Dentrix review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its pretty good sometimes technical errors or difficulty.

 
 

Courtney from Blackford Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Dentrix review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have to use this product everyday, and it is actually the only dental software that I ever had to use. The software is very easy to navigate and understand.

Pros

Easy to use and understand

Cons

I wish there was a way to hide patient names and phone numbers on the appointment book ( or if there is a way I have no figured it out yet :)

Advice to Others

May seem slightly overwhelming at first, but after messing around with the program for a half hour you will be a wiz.

 
 

Michelle from Blackford Dental
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

excellent system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

excellent system, easy to learn , very good at keeping everything organized. would recommend to other.

 
 

William from Signature Smiles
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

dentrix review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

dentrix is a fantastic piece of software relative to use in any dental facility

 
 

Nicole from Blackford Dental
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

dentrix review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great system , it is very easy to use/learn.
very good at keeping everything organized. Highly recommended

 
 

Lauri from Blackford Dental
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Dentrix

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dentrix is a very easy program. I use it everyday and never run into any issues. Everything is very easy to understand. I would recommend this program.

 
 

shawn from signature smiles
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

GREAT SYSTEM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great system, it is very easy to use. I would highly recommend it .

 
 

Pamela from Blackford Dental Management
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Proper Training Advisable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This seems to be a great software and easy to use once you're properly trained.

 
 

liane from Blackford dental
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Great program!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Makes my job a ton easier with this product!!! You will enjoy!!!

Pros

easy to navigate and help with in the dental field

Cons

none

Advice to Others

will make your job Easier!!

 
 

Victoria from Blackford Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is a great software , very easy and quick to learn .

 
 

Elizabeth from Good Neighbor Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

4 Star

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love it. Very easy to learn and manipulate. I like the best out of all softwares I have used within the last ten years.

Pros

Easy to use

Cons

Images become blurry at times

Advice to Others

Take your time and you will love it

 
 

Katelyn from Good Neighbor Dental Oyster Point
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Dentrix is very user friendly! I had never worked in dental before and it was easy for me to use!

Pros

Lots of training and easy to navigate through!

Cons

Waiting for a long time to speak with someone for support.

Advice to Others

Great to use in a bigger office!

 
 
 
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