Dentrix Enterprise Software


 

Dentrix Enterprise by Henry Schein is a fully integrated solution for dental care. It is suitable for organizations like large dental groups, DSOs, multi-location practices, community health centers, hospitals, correctional facilities and government organizations. On-premise and cloud-based deployments are available.

Dentrix Enterprise provides tools for scheduling, appointment booking, e-prescribing and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, Medicaid reimbursement, payer utilization and more. Permission controls allow users to restrict access for individuals or groups. Dentrix Enterprise can be integrated with software such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

Support is provided via live chat, email and over the phone. Pricing models vary depending on customer needs.

 

Dentrix Enterprise - Procedure information
 
  • Dentrix Enterprise - Procedure information
    Procedure information
  • Dentrix Enterprise - Summary
    Summary
  • Dentrix Enterprise - Patient chart
    Patient chart
  • Dentrix Enterprise - Ledger
    Ledger
  • Dentrix Enterprise - Appointment book
    Appointment book
  • Dentrix Enterprise - Patient appointments
    Patient appointments
Supported Operating System(s):
Windows 7, HP-UX, Web browser (OS agnostic), Windows 8, Windows 10

30 Reviews of Dentrix Enterprise

 

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Software Advice Reviews (3)
More Reviews (27)

Showing 1-3 of 3

Emily from Lancaster General Health
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Casual user

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I used the system very rarely but when I did it was complicated. However it was a very good system. Using it everyday I'm sure would help clear things up for use. It had a lot of features and was cool

Cons

Since I didn't use it all the time the system it self was confusing. Lots of commands and buttons but my coworkers used it like they were pros.

 
 

hannah from Blackforddental Management
Specialty: General dentistry
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Not user Friendly, needs a updated look

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have no pros about Dentrix compared to other softwares that I have used. I have created a side by side comparison of the use of Open Dental and Dentrix. All features comparison from scheduling, accounts, reports, documents, notes etc. If I had to choose one pro that Dentrix has that Open Dental or Eagle Soft does not have is you can select in the patient's chart if they are English speaking or Spanish speaking.

Cons

Dentrix is not user-friendly. I have used Eaglesoft and Currently Dentrix and Open Dental. Open Dental and EagleSoft are very similar. It is easy to navigate between a patient, account, chart, notes, etc. Dentrix if you search for a patient you have to continue to type that patients name back in to navigate between family file chart etc. You would have to be experienced with both softwares to really see how much easier the use of Open Dental is then Dentrix. All new employees who come in and see the ease of Open Dental love their software. Open Dental has an early 90's outdated Microsoft look.

 
 

Manuel from Camarena Health
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great integration with third party applications if you need to extend your processes.

Pros

This is a very functional application that provides all aspects that are needed for any Dental office. A full package covering from appointments to treatment plans and awesome family charting.

Cons

Don't have a Con. This application actually covers all needs. We have a few remote sites with a central server and don't have any issues.

 
 
 
Showing 1-20 of 27

Crystal from LCTHC

August 2017

August 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how simple it is charting patient treatment. Also how easy it is to correct and error we have made.

Cons

I have a hard time when it comes to the perio charting. Its not as easy to mark bleeding and mobility.

Source: Capterra
 

Ariane from Cherokee Nation

August 2017

August 2017

I use Dentrix daily to follow up on insurance claims for patients. As well as billing medicaid.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Dentrix Enterprise is very user friendly and easy to train new employees on insurance verification and setup.

Cons

I would like to see integrated insurance verification features as well as the ability to group primary and secondary claims with procedures and adjustments.

Source: Capterra
 

Heather from Cherokee Nation

August 2017

August 2017

Great software, but could use some improvements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very end user friendly. Love the design of the modules and appointment book views. Easy to bill out of, and works good with HL7 interface.

Cons

Would like to see updates in the reporting, charting, permissions, insurance features (including verification of insurance), ledger features, as far as, grouping claims with procedures and adjustments.

Source: Capterra
 

Jeanette from NHOH
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

too many mouse clicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

EHR development and a paperless dental record.

Pros

no paper record, having an electronic forum really matters. populates interfaced programs with patient data reducing wrong site, wrong patient, issues.

Cons

Six times to select the provider......really! Two times to select the encounter number! you can't be serious! In my arena, I need to interface with a medical record as well as other systems, all those interfaces have been bad to date. Meaningful use? Whose meaningful use? if smokeless tobacco and now marijuana, those need to be included, otherwise, is it really meaningful? The reports are lacking, we need more adhoc reports based on all the structured that is captured.....why do we need a third party program to do this! Interfaces with other applications is dicey at best, i.e. iMedConsent. Why is this a problem? Why doesn't Dentrix Enterprise, destined for use with large dental groups, integrate better with other versions/applications run by Henry Schein. They do such great work with philanthropic organizations, why can't they apply that perspective to the various entities of their own companies.

Source: Capterra
 

Lesley from USAF

August 2017

August 2017

very new and learning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

odontograph is very nice. I like the selection and color scheme. The trainer was fabulous.

Cons

why do we have to select the provider so many times.... please fix this

Source: Capterra
 

Dragos from DHA
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

The program can use a lot of improvement, it looks like is was made on a Window 95 platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One EHR

Pros

Odontogram is really, really good. The filters are nice, with the toggling of the different layers.

Cons

The note templates should structured data and mineable. The picking the provider with Default and others multiple times throughout the workflow is super bad!!
!! The canned reports are not good, there should be an option for adhoc reports based on structured fields in the database. There should be a report for diagnostic codes used. There should be a report for the meaningful use information that we place in the chart. There should be Periodontal Screening and reporting (PSR) structured data and reporting. There should be a high caries module (high, medium, low) for preventive dentistry.

Source: Capterra
 

Martine from WRR

August 2017

August 2017

I feel that some of the features take too many steps to complete.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I manage a team of 19 hygienists and trying to keep all of them on the same page can be difficult, the "i" button has been the most useful tool for us in patient preparation

Cons

I feel that the printing of referrals to another specialists is confusing and difficult, takes too many steps.

Source: Capterra
 

Jay from Clinica Sierra Vista

August 2017

August 2017

Reliable, Stable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best program on market. scalable for multiple sites. Graphic interface more like a dental chart. Scheduling module is good.

Cons

Interface with medical EHR needs improvement. Meaningful use module integration with medical information needs to be more robust.

Source: Capterra
 

Melanie from Umpqua Community Health Center

August 2017

August 2017

Frustrating at times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Access and maneuverability is intuitive and easy to follow with minimal training. Customer support is responsive

Cons

Reporting is cumbersome and requires running multiple reports and manipulation of data in order to get desired results

Source: Capterra
 

Deana from Umpqua Community Health Center

August 2017

August 2017

Good to work with, could use a few updates in certain areas.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support is great to work with, tooth chart is easy to read. Scheduler is easy to read. User friendly for the most part.

Cons

Not being able to add more than one condition in med history. Having to get out of the chart notes, not being able to schedule from family file

Source: Capterra
 

Karissa from Umpqua Community Health Center

August 2017

August 2017

pretty good, but a few hiccups here and there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the support team is great, the software is user friendly in most aspects, and the schedule is easy to read

Cons

it doesn't flow very well for our office, the ledger is difficult to work out of, and running reports is a major pain.

Source: Capterra
 

Aubrey from Health West Inc.

August 2017

August 2017

It overall has been easier to use than most other EMRs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that there are not multiple different modules that you have to go through to get one piece of information.

Cons

I don't like that the flow of the ledger. I feel like the dates of service should match up to what money was collected from insurance and patient. It should flow much better then what it does.

Source: Capterra
 

Ashley from Health West Inc.

August 2017

August 2017

love dentix

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think that we are able to send electronic attachments. I also like the ledger . Portal is amazing!!

Cons

I do not like that we are not able to walkout patients on the schedule and it go to that specific provider.

Source: Capterra
 

courtney from Piedmont Health Services, inc

August 2017

August 2017

my overall experience has been good as far as customer service and the ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoy how easy it is to navigate this program and how easy it is to teach others how to use the program as well.

Cons

sometimes the program does freeze up a lot. also i do not like that the program makes me change my password... but other than that there are no other concerns.

Source: Capterra
 

Lauria from Piedmont Health Services, inc

August 2017

August 2017

support has always been awesome. love that you don't need to continue to push save like other progra

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

a user doesn't need to push save after each function like other programs. easy to teach others the system.

Cons

don't like letters functions with generating reports. unsure about the unscheduled treatment reports.

Source: Capterra
 

Carey from Niles Community Health Center

August 2017

August 2017

My experience has been good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that the customer service representatives are so helpful and patient with me every time I call. They are always there to help and very friendly and professional.

Source: Capterra
 

Amanda from Cassopolis Family Clinic Dental

August 2017

August 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Find this software to be easy to use. When I am in need of help with anything dentrix is always there to help me right away and goes above and beyond to teach me new thing when I don't know exactly what I am doing.

Source: Capterra
 

Paula from Sage Memorial Hospital

August 2017

August 2017

Enterprise is simple and very organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to work with, appointment book is well organized, Reports are generated quickly and

Cons

That I am not able to tally patient encounters just as easy as the reports, now I count each patient.

Source: Capterra
 

Melissa from Sage Memorial Hospital

August 2017

August 2017

Excellent. ledger easy to read

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease and organization of the charts. Ledger makes the billing process a lot easier to keep track of payments.

Cons

The software really has no issues but it is a hard to get a hold of IT for technical support the wait is a while

Source: Capterra
 

darla from FCPHWC

August 2017

August 2017

have used for over 10 years and really enjoy working with the system and customer support it excelle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ease of navagation and the ease of intergaration with dexis digital software. signing of the charts for the docs

Cons

reporing really needs to be more user friendly. I dont like that the updates are not advertised when then come out

Source: Capterra
 
 
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