EXACT Software


 

EXACT by Software of Excellence, a Henry Schein company, is practice management software for dental offices of any size and specialty. The system, which can be deployed on-premise via Windows operating systems, offers clients the option to purchase stand-alone electronic health record (EHR)/clinical charting, billing, patient scheduling and/or digital imaging applications.

Automated short message service (SMS) replies and reminders are part of EXACT’s patient scheduling functionalities. These can be used to send patients recall messages or promotional offers, such as discounts on services, in order to help rebook short-notice cancellations. The software’s digital appointment book automatically stores any responses from patients.

An online booking module enables new and existing patients to book appointments any time. Office staff can control the system settings to select which appointment times are publicly displayed online.

When it comes to training, users are given access to an online customer portal containing articles on best practices for using the software, videos, tutorials and other self-help materials.

 

EXACT - Appointment book
 
  • EXACT - Appointment book
    Appointment book
  • EXACT - Patient recall
    Patient recall
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8

5 Reviews of EXACT

 

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Software Advice Reviews (3)
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Showing 1-3 of 3

Daniel from SandyLane
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Breathe of fresh air

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We start as R4 and recently changed to EXACT (past 6 month) and it has literally changed everything. Customer support has been sensational - we were slightly worried at first having been on R4 for years, and I know EXACT is very different but we haven't looked back since, a little hiccup here and there in the data migration but we're already seeing improved business outcomes, really has been great. Highly recommend

Cons

More pricey than competitors but it literally makes up for that in business results. You get what you pay for.

 
 

Pamela from Blackford Dental
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

SOE

Ease-of-use

Functionality

Product Quality

Customer Support

I worked with this software for years with my former employer and found it to be very user friendly. Everything was pretty much self explanatory.

 
 

Erica from Waiheke Dental Centre
Specialty: General dentistry

December 2015

December 2015

Dr Mike's thoughts

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It brings the information on a patient together in a integrated and easy to use way. Links work. It seems logical to me the way to navigate around.
SOEI Dental can sort issues in a timely manner generally.

Likes Least

A few times the first level of support on contact can not deal with it & it takes more time to get issues resolved

Recommendations

Keep listening to us at the coalface! We have valuable insights for you

 
 
 
Showing 1-2 of 2

Geraldine from Dentists of Tasmania

December 2015

December 2015

Time consuming patient bookings and recalls a thing of the past

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Since making the move to EXACT V11 in November 2014, we haven¿t looked back. Our recall rate has increased and is still increasing. Previously we mailed or called patients about their recalls with little conversion. This was labour and cost intensive. Removing this inefficient way of working has been huge for us.¿
We are impressed with the way EasyPost and SMS Recalls work complementing each other. It¿s incredibly effective and saves time because the patient response is handled by the system. It also reduces human error as the data is automatically entered into the system. At the end of the day this means our receptionists can dedicate time to more important tasks and providing exceptional customer service.
We are also seeing a significant reduction in unfilled slots using EXACT V11. Failures to attend (FTAs) are minimised because patients have the flexibility to do their own online bookings. This along with the automatic short notice list function means valuable spaces aren¿t wasted.

Source: Capterra
 

Cindy from Dental on Errard

September 2015

September 2015

Recall training

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Having come from using Oasis, some aspects of Exact are great but some are so frustrating. Once you have had the training for Exact its good to know that help is only a phone call away. My recall training was done by Sam Bain and he was awesome, explained everything in a simple and polite manner.
Keep up the great work Sam :-)

Source: Capterra