Open Dental Software


 

Open Dental is an open source dental suite that has been providing dentists with customizable software since 2003. It includes on-premise electronic charting, billing, practice management and imaging applications that are suitable for both large and small dental practices.

Prescribing capabilities include e-prescribing and printed prescriptions, which can both be filled in using predefined templates. Prescriptions are automatically logged and can be reviewed using a specially created report.

The treatment plan module collects all required treatments for an individual patient, organized in order of priority. Users can send, add and modify preauthorization treatment forms from this module as well as modify fees for individual procedures.

The appointment calendar can be viewed in daily or weekly mode. Appointments can be color-coded to distinguish between providers; white space is defaulted to “available” time and gray to “closed/unavailable.”

Open Dental is compatible with Windows, Linux and Mac operating systems. 

 

Open Dental - Patient chart
 
  • Open Dental - Patient chart
    Patient chart
  • Open Dental - Family module
    Family module
  • Open Dental - Treatment plan
    Treatment plan
  • Open Dental - Appointment scheduler
    Appointment scheduler
  • Open Dental - Images module
    Images module
  • Open Dental - Manage functions
    Manage functions
Supported Operating System(s):
Windows XP, Mac OS, Linux, Windows 8

18 Reviews of Open Dental

 

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Software Advice Reviews (10)
More Reviews (8)

Showing 1-10 of 10

Aubrey from McDonough Center for Family Dentistry
Specialty: General dentistry
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

So easy a child could use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I came into the dental field knowing absolutely nothing about dentistry. Open dental makes it super easy to learn from and to navigate from task to task. We have other offices that use dentrix, and I can not stand trying to use that. Open dental is definitely the best for any dentist office.

Pros

Everything is color coordinated. It's very easy to use that my 2 year old could figure it out. It's like connect the dots but for dental.

Cons

Support some times can be slow in responding to our needs when the systems go down, but it is very rare when this happens and when it does, I completely understand because they always end up fixing it within the 24-48 hour time frame.

 
 

David from Pier 210 Dental Group
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Compared to the other major programs, OD is easy to use, inexpensive and takes very little computer power.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use. Almost anyone can use it with minimal training. Very intuitive and well laid out. Works on any computer.

 
 

Illya from Gowanus Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall excellent experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use is and ability for new staff to learn on is fantastic. The support is easily accessible and every issue has been resolved quickly.

Cons

There are some graphics that can be updated, but overall I have ad a great experience. I would and have recommended this product.

 
 

hannah from Blackforddental Management
Specialty: General dentistry
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Open Dental is highly Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Open Dental is very easy to navigate. I have used other softwares Eaglesoft and Dentrix. Eaglesoft is very similar to Open Dental. Dentrix has a 1 Star rating compared to Open Dental. Open Dental has a up to date look and the features are non comparison to others. You would have to see for yourself. The ease of setting templates to your schedules, adding patients, viewing notes, creating reports, the list can go on and on.

Cons

This could be a server problem but we have a very large company and when connecting remotely from another location the system runs very slow.

 
 

Jenny from Blackford Dental
Specialty: General dentistry
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Easy to learn and use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Able to search multiple offices at one time
Easy to learn the software
Easy to find the areas of the patient chart that is needed

Cons

Occasionally have issues with getting the appointment area open to find a patient account that is needed

 
 

Dr. Fady from M&G Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great product , great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user friendly dental software that can integrate with anyother software with no locks , great price .

Pros

User friendly , great price , easy to use , full integration with other software

Cons

May be they should free initial training in house

 
 

Samina from Dental office
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend open dental to all. Very user friendly.

Cons

I wish it was cloud based and we could accesss the information from any office.

 
 

Kathy from Glen Gallimore DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

We love Open Dental

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a single dentist practice that converted in September. The conversion went smooth, the system is very user friendly. Anything that we can't figure out is easily and promptly answered by their support staff. Even on Saturdays and Holidays.

Pros

very user friendly yet has the capability to provide what we need.

Cons

Have not run across anything yet!

Advice to Others

Watch the training webinars in advance and allow a little downtime to get the software customized to what you want after the conversion.

 
 

Chris from Patient to Patient Dental Marketing
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Opening Office Only

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is for a single practitioner and can sometimes get slowed down if you are using multiple programs

Pros

It is great for the first 500 patients

Cons

Adding more patients and their data it can get slower

Advice to Others

This software is multi planed so when you open different functions the system can get glitchy

 
 

Justin from Yum Technology, Inc.
Specialty: General dentistry

June 2016

June 2016

Converting this week

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Free demo conversion to let you experience the product side by side with your existing software. It runs on Linux so the performance is better and can be tweaked. Support is really helpful. The cost is really low and does not include charges for additional plugins or devices. It is all inclusive. Support drops to really low monthly after 12 months (you can even stop paying after 6 months if you feel like you do not need support any more). This is Open Source software, so all the benefits that come with open source are included.

Likes Least

No way to put the server in the cloud because the data is sent unencrypted. This is fine on a local network, but makes it impossible to host the server in the cloud (like Amazon).

Recommendations

Have them convert your database for free and try it out. Nothing to lose but a couple of hours with them on the phone.

 
 
 
Showing 1-8 of 8

Jennifer from Orthontics by Birth, Stewart, & Fletcher
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

User Friendly Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to learn for someone who is new to general dentistry. I was able to quickly start using after working with only orthodontic software for 10 years.

Pros

The online tutorials and customer service so far have been excellent for learning this new software in our practice.

Cons

There isn't a lot of room for customization in the different letters. It can be tricky when the form letter isn't exactly what you need.

Source: Capterra
 

Robert from Robert M. Hersh DMD
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

OUTSTANDING; SUPERB; FIRST RATE; TERRIFIC; NUMERO UNO. OPEN DENTAL IS THE BEST!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Open Dental since 2009 and love the program. It is incredibly robust and does everything we need and more. Open Dental enabled us to become a paperless, chartless practice.
Customer support is second to none. They are extremely attentive to their customers needs. Updates are continually being released, not just once every year or more.
True story. I once called the customer support line. I reached their voice mail and since it was almost closing time I didn't bother to leave a message, I figured I would call back the next day. Well I'm sitting at my desk and the phone rings and I see it is area code 503. So I pick up and the person says, "This is Open Dental. How can we help you? I was blown away. I asked him how he know I called and he said he saw my number on their caller ID. Well, how many companies call you back even when you DIDN'T leave a message? That is how dedicated they are to customer satisfaction. Another time, I had a serious problem after a windows upgrade and couldn't get OD to work. They spent hours remotely working on my machine and escalated it to their top techies. And it was really a problem with Windows not Open Dental that caused the problem. No where else would you get that kind of service. I was so grateful for all their efforts I found a pizza place near them on the internet and ordered several pizzas and had them delivered. I don't know anybody who uses Open Dental who doesn't love the company and the software.

Pros

Extremely customizable. You can create queries and get just about any information you want out of the database. You can be truly paperless and chart-less. It doesn't take long to learn the ins and outs. The software is constantly being improved. They take suggestions and advice from their users and try to implement what the users ask for. They even have a system where you can vote on feature that you and other users post, and the ones with the most votes get the top priority. It is not expensive.

Cons

The are growing so fast I worry that they will lose some of the feeling of being a small, intimate company. So far that hasn't been a problem.

Advice to Others

If you are using another PMS and are not thrilled with it switch to O.D. You won't regret it.

Source: Capterra
 

Lauren from Best dental help
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Open dental

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have enjoed the customization of this tool. The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity.

Pros

Customization

Cons

So many functions I could use more training

Advice to Others

For those who wish to be in the cloud, I recommend this program with remote desktop.

Source: Capterra
 

Katelyn from Good Neighbor Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Easy software to use! Very clean layout!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Treatment plans are simple to explain to the patient with the tooth chart! Very easy to use! The first software I ever used while training to be an office manager! Our doctor loved the price of the software!

Pros

Very easy to use! I had never worked in a dental office before and was trained to use Open Dental! Reports were very easy to get to for the Doctor!

Cons

The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out!

Advice to Others

If you have any questions, call the customer service line! They were great to walk you through and help with anything they could!

Source: Capterra
 

Lauren from Best Dental Help
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

No wonder it is in high demand, globally.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service is amazing both in results and calming frantic staff. The ability to customize to any practice environment has caused me to recommend this DPMS to all of my dental consultant clients.

Pros

This program can be programmed to complete very complicated and specific functions. The open source concept gets program features results in a weeks or days not years or never, like other proprietary DPMS. When you contact customer service you speak with helpful and happy humans who understand your issues and work hard for complete solutions.

Cons

The initial custom set up seems to be overwhelming. I have been overdosing on webinars in preparation for our conversion from Dentrix, Ascend. I wonder if there is a service for the conversion team to study how a practice is set up (providers, prescription, schedule, labs, staff etc) and set those in the new open dental data conversion?

Advice to Others

I do not understand the trend towards cloud based DPMS. The Denrix Ascend product has crippled this very efficient practice. If a practice is considering cloud based please consider the very functional remote desk top method and you do not allow your data to be out of your controll.

Source: Capterra
 

David from McLean Dental Group

September 2016

September 2016

Open Dental solves the problem that was Dentrix

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I just finished a recent transition from Dentrix. Everything is easier and more straight forward. Thank you OD

Pros

I can customize anything I want. Even the Hygienists love it.

Cons

They seem to be growing very fast. On 2 issues where I was cleaning up a mess made by Dentrix, their customer support gave me inaccurate advise. Both times on a future call I would get a straight answer from another rep. They need to learn when they do not know the answer, and just say so!

Source: Capterra
 

Kelly from West Asheville Dentist
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Open Dental- NOT user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Open Dental for 1 1/2 years and still have issues with every single aspect of the system. The accounting module being the major issue, if you work in a dental office you know this is a huge deal. Our patient accounts have been a complete mess since our conversion, the layout is almost impossible to comprehend, especially if there is more than 1 person on the account. We continue to have issues on a daily basis.

Pros

Nothing, seriously.

Cons

Where do I start... the accounting portion is the worst I have dealt with in more than 25 years in dental. Customer service is also a huge problem. If you need customer service, expect to have to wait for a call back, rarely do they help you when you call. They continue to say they are hiring more representatives but this is still the case. *It is incredibly easy to make mistakes on charting, also the calendar will sometimes flip back while you are searching for an appointment this has caused many incorrect scheduling instances. *They do updates but do NOT notify the customers, they say you have to keep checking on it for updates yourself. ? We recently found out that the suggested company to use for statements and Open Dental have had an issue with their formatting matching, which led to us sending up to 69 page statements. Try getting them to take responsibility for that! We were told that they have know about this problem since January but never notified customers and still haven't corrected the problem. * Reports: There are some available reports but if you have a custom report (ex: patients with balances over $200) you have to call them, wait for them to call you back, and they set up the "code?" for the report, but I have stopped using this feature because the reports are usually not what I asked for. I could go on...

Advice to Others

I understand that actual dentists created this system, they probably should have asked for input from experienced staff. Obviously there are huge issues with this system, it needs to be completely redone. Our office had high hopes for Open Dental and are now in the process of going with a more reliable operating system.

Source: Capterra
 

A from Valleyview Dental Clinic

December 2014

December 2014

One of the best.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pro:
Open Dental (OD) is one of best dental practice management software (DPMS) with a very affordable cost. One license fee for the whole office instead of the per module, per workstation licensing scheme for other software. Once the initial license fee is paid, additional payments is for updating, not to keep operating the software (some DPMS have an expiry date which forces the user to pay the license fee for another period to keep operating it). Imagine shutting down your office or transferring to another DPMS and having to pay the license fee for the span of years required by law to have the charts available in case of board inquiry or file transfer to another office.
OD is updated frequently and has a feedback system to implement the most popular requests. The source code is available so if the company ever shuts down, the software will survive because other developers can assume development. It is also very robust and any glitches are quickly addressed in the next version. It doesn't need the most advanced hardware and can function relatively well will hardware that are 2-3 generations old. It doesn't need a full fledge server and can function in network peer to peer mode with Windows home (i.e. no domain) or in Server/client with different flavors of Windows server/Windows professional or ultimate (i.e. domain mode).
Con: no turnkey installation unless one has a secondary service company in the area who is familiar with the software. Familiarity with computer system would ease installation greatly.

Source: Capterra