Solutionreach Software


 

Founded in 2000, Solutionreach is a cloud-based medical practice management system designed for offices of all sizes and specialties. This product provides doctors with scheduling, reminder and messaging modules to improve patient engagement and communication.

Features include appointment, preventative and follow-up reminders, newsletters, online reputation management, patient-satisfaction surveys and reviews.

Reminders can be sent via patients' preferred methods of communication: text, email or phone. All reminder options can be customized with practice branding, including logos and color schemes.

Surveys can be designed using customizable templates and questions, and they can be distributed automatically at the end of each patient visit, or on-demand when immediate feedback is needed.

With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media.

 

Solutionreach - Requests
 
  • Solutionreach - Requests
    Requests
  • Solutionreach - Birthdays
    Birthdays
  • Solutionreach - Dashboard action list
    Dashboard action list
  • Solutionreach - Outreach
    Outreach
  • Solutionreach - Reminders
    Reminders
Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of Solutionreach

 

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Software Advice Reviews (20)
More Reviews (14)

Showing 1-20 of 20

Rosy from Orthodontics
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use and Patients love it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use! It's a great way to contact patients and remind them of their upcoming appointment, takes all those house that would be spent on making calls to just a few easy steps.

Cons

When a patient replies to email reminders we are not able to reply to the email sent to us. We must copy the patients email address and compose a whole new message. Message patient sent is not on the email confusing some patients.

 
 

Nicole from George Kingsley DDS Inc
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Front Office Coordinator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What we really like as a practice is how easy the program is to use. And when you don't understand something customer service is great about helping out

Cons

Don't like being charge for every "new" thing that comes out would like to pay flat rate for updates

 
 

LEE from PENNINGTON DENTAL
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

A 5 STAR "MUST HAVE" FOR YOUR OFFICE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SR CONVERSATIONS IS AN ASSET TO HAVE!!!

Pros

SO EASY TO USE AND IF EVER NEEDED...A TERRIFIC CUSTOMER SUPPORT TEAM THAT ALWAYS PROVIDE FANTASTIC SUPPORT. CONFIRMATIONS ARE SO EASY AND COMMUNICATION WITH THE PATIENTS QUICK AND EFFECTIVE!

Cons

NOTHING. SOLUTION REACH IS THE MOST COMPREHENSIVE PATIENT COMMUNICATION PLATFORM I HAVE EVER SEEN (AND IVE SEEN THE COMPETITORS!).

 
 

Katie from Cornerstone Dental Group
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love how our communication with patients has improved and therefore our no show patients has decreased! The website is so easy to use and if I ever have any questions I know that customer service is always going to be professional and helpful!

Cons

The only con to the website is that is doesn't update often enough I feel. We can delete an appointment and if Solutionreach doesn't update it will send them a confirmation even though they have already cancelled the appointment.

 
 

Marty from Raub family dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Like having an automated employee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of getting the program up and running is fantastic. Everything from the program itself to the one on one coaching has been way above expectations

Cons

Nothing comes to mind at the moment other than it could be the cause of fewer human jobs at the front desks of offices haha

 
 

Tanya from Citrus Heights Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

haaaaaaaamazing! ;)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything. Especially that we can text patients. Our patients rave about the service. They love it.

Cons

Nothing for now. I truly love everything about them. Any issues I have I contact them directly and they usually fix the problem.

 
 

Kelli from Life Smiles Dental Care Scottsdale
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Customer Support is Incredible!!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I must say that calling support is actually enjoyable. I have never encountered anyone who doesn't go the extra mile to help, Everyone shows an honest interest in my questions and always makes sure all my needs are taken care of. Kudos to Solutionreach Support

Pros

What I love most about Solutionreach is the ease of use. The time saving component in itself is amazing where confirmations are concerned. The ability to reach all of your patients with a simple keystroke is the best! Newsletters are a great way to keep everyone in your practice updated on whats happening in the office. Knowing that patients are contacted for recare is a huge plus also

Cons

My least favorite thing about the program is being able to better control when confirmations are sent. If a patient schedules an appointment within the next two weeks, it is fabulous for them to get a reminder immediately, however, if that appointment is scheduled for 6 months out, it is really not beneficial as they confirm and then do not receive any additional confirmations.

 
 

Carlota from Dr. Daniel R. Pestana DDS, APC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use, perfect for our office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We like how we can communicate better with patients. The software is easy to use, our patients love getting the text or voice mail reminders.

Cons

As far as cons about this software, non that I can think off. If I have a problem there is always a solution most of the time is human error.

 
 

Robin from Wisener, Cooper and Fergus Dental Office
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Ease of contacting patients, no so good on us receiving text

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The ease of how the patients are contacted

Cons

We have used this product for about 3years. The patients are still telling me that they have "responded to the text" however I do not get an email advising of the patients response. Rather it be confirming, cancelling or texting me a reason why the need to reschedule.

 
 

Lisa from Diana W Smith DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very useful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the ease of communicating with patients. Most of our patient base is completely thrilled with the text and email reminders. It also makes my job much easier!

Cons

Some of our older patients do not like the texts, so, we just continue to call them, but most are getting into the technology

 
 

terry from Carpenter Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Solution Reach can help you reach your solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Solution Reach contacts the bulk of your patients without wasting valuable front desk time. The texting is great for the younger generations. People love it yet our older generation can still get the phone call they want.

Cons

Originally had some bugs to work out but Solution Reach has been making an effort to correct the problems.

 
 

Amber from Northwest Dental Care
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Less Phone Time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It helps reduce the number of patients that I have to call whether it be to confirm an appointment or to follow up with them.

Cons

We were expecting more patients to be scheduled for recare with solution reach, this area hasn't been as successful as we would have hoped.

 
 

Andrea from Tony M. Pacheco Jr DDS PA
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great way to communicate with patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The reminders are fantastic! Very easy to customize how often messages go out via both text and email. The surveys and reviews are helpful as well. Tons of options for staying in touch with patients via newsletters and social media.

Cons

Additional costs for new features; there are occasions where messages have trouble getting through--be it patient confirmations coming in on our end or patients receiving messages for appointments they've already rescheduled.

 
 

Sjana from Eagle Gate Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Solution Reach saves me so much time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that they do reminders automatically! I also like that they also remind patients when they are due for their check ups, and give patients the opportunity to give us a rating. Lets us know how we are doing, gives us a chance to grow and improve. I have the ability to check people in electronically via an iPad, filling out new patient paper work has never been easier!

Cons

Lots of stuff on their website, not real fond of the way it's set up. Not super user friendly, a lot to remember.

 
 

Daniel from Jonathan Miles, DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy and functional, it takes a lot off my plate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it takes cares of all the patient reminders. It saves our office so much time every day!

Cons

I wish the conversations feature was not an additional cost but was rather included in the monthly price.

 
 

Karen from Hanover Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Solutionreach has saved us time and money!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

amazing tool that has saved us so much time with making phone calls, saved us money by patients keeping appointments. The program is easy to use!

Pros

In the first day, we saved appointments because patients forgot about their appointments. They got a 2 hour reminder of their appointment and came!

Cons

Would like to see improvement with STOP optout for texting...for patients to opt back in quicker and easier

 
 

Joanna from Michael P DiMauro DDS PA
Specialty: Pediatric dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Customer and primary user for 2 years LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had several other office sign up and love solution reach since we have been using and they all love it!

Pros

Direct messaging and group messaging are excellent. When there is a bad accident or we need to cancel or fill several appointments.

Cons

Lack of online fillable forms, the portal view from the patient side is a little outdated and should have each family member on its own tab. Minor details though

 
 

Caren from Asheville Medicine & Pediatrics
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Customer service is often uneducated enough to help with support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Company is not keeping up with industry standards, requires payment for upgrades.

Pros

only pros are for the company because the contract does not require them to guarantee any of the product updates

Cons

promises are not kept, not integrated with software duplicating work efforts, limited texting characters are not meeting industry standards

 
 

Kurt from Hoffman Orthodontics
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

They may be reaching for solutions, but with alligator arms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am trying to get some things resolved and they tell me a lot about how busy they are and they can't get to it today. You know what, don't tell your customer that, we are all busy!

Pros

Not much yet. It does sink with my data base. But even so it makes so many mistakes and the reminders are so ambiguous it is crazy.

Cons

I have NEVER had so many patients go to the wrong office as I have since I have been using your email and text reminders. I was told by the sales person that your product would be a benefit to me and my patients. It has proven to be the opposite. It is irritating a ton of my patients and I am exhausted from hearing and dealing with my patient's complaints who are angry because your reminders do not make it clear as to which location their appoint is scheduled. When they finally make it to the correct location they are angry and their appointment is over. So, I get to figure out how to accommodate them when it is now time to seat the next patient. Basically, I get to work double time under a huge stress load.
Their design team is horrible. If you like crappy looking emails sent to your patients then solution reach will make them for you. I find it ironic that their name is "solutionreach" because they cannot seem to come up with solutions to fix simple software and design issues. All you get from these guys is "nope, can't do that, no, sorry, can't and so on. I have never seen a company be so reluctant to try new things to reach a solution that might benefit their customer and their patients. Do not sign a contract with these people

 
 

Miguel from Arroyo Vista
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Solutionreach can assist in managing your Social Media interaction

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features.

Pros

Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders.

Cons

Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain.

 
 
 
Showing 1-14 of 14

Mary from Latham Family Vision
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy, efficient and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

saves valuable time.

Pros

I find it easy to use when notifying patients, it's very helpful in saving us valuable time and its easy to navigate

Cons

I am not totally happy with creating "groups" for newsletters. I find it have to navigate this part of the platform.

Source: Capterra
 

Mary from Latham Family Vision
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy, efficient and huge time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

saves valuable time, ease of use, manage patients easily.

Pros

The functionality is easy to use and navigate through. It saves us valuable time when confirming appointments.

Cons

I find setting up and using Groups for newsletter is difficult. I feel that I struggle a bit with this.

Source: Capterra
 

Jody from Eye Care Associates of Owosso
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Loving this experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are spending less time on the telephone. I feel like we have caught up to the rest of the world with our automated system. Allowing patients to respond with a text message of an email eliminates a call to their voicemail and then back to us. How many times do we get a message after the business has closed? Now we are at their finger tips.

Cons

There are a few limitations with out optometric software but not many. Waiting for the system to update to make sure a message is delivered can be frustrating.

Source: Capterra
 

Alisa from Breuckmann & Ross DDS

August 2017

August 2017

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the dashboard that gives all of the "need to know" information. It's easy to move around the site.

Cons

Creating groups and newsletters can be a little tricky. I'm sure if I spent some more time on it, it would help :)

Source: Capterra
 

Emily from Wichita Optometry

July 2017

July 2017

Great program and awesome customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love that our patients can schedule online at any time day or night and that we can text our patients to remind of their appointments.

Pros

I love how easy it is to communicate via text with this software! Not everyone has time to answer the phone or give you a call back to confirm their appointment.

Cons

I wish the whole system was able to update in real time and not have to wait for it to sync every couple of hours.

Source: Capterra
 

Amy from Pro View Eyecare Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Solutionreach has been nothing short of phenomenal. It has increased our production.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I don't have to spend time calling to confirm patients or calling patients to inform them that their glasses or contacts are ready. I love that patients can confirm their appointments from the text or email. I love that the patients LOVE the convenience of not having to return a phone call. I love the newsletter feature and the staff at Solutionreach is great about helping develop an eye catching, informative newsletter that I was able to send out for #NationalSunglassDay, even when I requested help at the last minute.

Source: Capterra
 

Michelle from Robinson Orthodontics

July 2017

July 2017

Solutionreach has helped our practice reduce no shows and we have had a positive experience so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Solution reach has reduced our patient no show rate and improved the quality of our communications with our patients.

Pros

The best part of Solutionreach is the customer service and support you receive. I know if I have a question or need help I do not need to make sure I have an hour free-I can use the online chat or call and be chatting within minutes. The platform is easy to use. You have customizable options from appointment reminders to newsletters. Because of the appointment reminders our no-show rate significantly decreased. Solutionreach is easy to use and they are constantly improving the experience.

Cons

We have issues with Solutionreach not registering an appointment that has been rescheduled in our practice management software. The patient will still receive reminders for the original appointment. This is our largest complaint, but because of my confidence in Solutionreach I believe this will be resolved eventually it is just a matter of when.

Source: Capterra
 

Sumer from Harrison Eye Clinic, P.C.

July 2017

July 2017

Wonderful service and great for our practice!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's ease of use and our patients love it that the communication is so easy for appointment reminders, recalls, and eye wear!

Source: Capterra
 

Quinton from Celebrity Smiles
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

All positive with my experience very insiteful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

everything

Pros

I love the appointment confirmations, the ability to read reviews on how out patients view us, the birthday reminders, and the way we can push different products.

Source: Capterra
 

Lynne from Grunberger Diabetes Institute
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Had a few glitches when we started but B Black and J Miller were so helpful and resolved the issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pt recall has improved immensely.

Pros

Ease of set up. They walked me through every step of the way including but not limited to connecting our EHR system with SR. They knew which questions to ask so that when we uploaded the system, they just "plugged" my answers in.

Cons

I wish there was a way that when I open the patient emails that are cancelling I could go directly to their email. Currently, if I respond it would go back to SR. Also, some confirmation emails state "A message from one of your patients" and it only lists their name and phone number. I have to go into the EHR system and find their appt date and time and then go to the appropriate date and mark as confirmed. This step is time consuming.

Source: Capterra
 

Andrea from Tony M. Pacheco DDS

July 2017

July 2017

Excellent way to communicate with patients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Appointment reminders have drastically reduced the amount of no-shows, and the direct messaging makes it easy to text patients on our short-call list for last minute appointments. It's entirely customizable--from the wording of your reminders to how often they go out. They even let you customize if you want to send by text, email, or both in case your patient has a preference!

Cons

In the "Conversations" feature, appointment reminders go out but often don't include the name of who in the appointment is for. This can be a little confusing for families where one parent is getting the reminders for the kids. They usually end up calling to clarify.

Source: Capterra
 

Kayla from Advanced Eyecare of Chino
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

This software has changed how our office communicates with patients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits are seemingly endless: quicker communication with patients allows them to feel that their needs are important and they're being heard.

Pros

I love having the ability to text patients one-on-one in real time. We are training our patients to text us now...it's wonderful! Also, the campaigns are life-savers when it gets super busy in the office: I can take my time to create and schedule marketing newsletters when it's not busy in the office so I don't have to worry about sending it out when it gets busy.

Cons

It's a bummer that the Schedule doesn't tell me what the patient is coming in for: it's important to be able to see if a patient is coming in for a Dispense or an Exam. I create groups based on this criteria daily, so it would be great to know.

Source: Capterra
 

Addison from Ramer Eye Care
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We have really enjoyed Solutionreach. The communication aspect has been really great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We LOVE the text reminders! They're great as far as ease of setting up the schedule of how many reminders are sent and how often. The patients really love them as well.

Cons

I could still use a little help with creating groups, but not I think that's the only thing that could be considered a "con."

Source: Capterra
 

Linda from Florence, Lincks and Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Did Not Integrate with Our Practice Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Frankly, we went back to our previous product. We understand it works well for a variety of applications, it just didn't play friendly with the current structure of our practice.

Pros

One of our employees suggested it, because her nail salon used this service. It automatically texted her a reminder for her appointment, let her confirm electronically, and even had an interactive map. The rep showed us many features that would have been wonderful for any business, but unfortunately, it did not convert our database correctly, and we discontinued using after a month.

Cons

Our dental software is Daisy, and SolutionReach claimed it would integrate with our practice management program to send reminders to previous patients that had missed cleanings, etc., but it ended up sending postcards to EVERY patient we had ever seen. It created unneeded chaos.

Source: Capterra