Founded in 2000, Solutionreach is a Web-based practice management system designed to address the needs of dental offices of all sizes and specialties. This product provides dentists with scheduling, reminder and messaging modules to improve patient engagement and communication.
Features include appointment, preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews.
Reminders can be sent via the patient’s preferred method of communication: text, email or phone. All reminder options can be customized with practice branding, including logos and color schemes.
Surveys can be designed using customizable templates/questions, and can be distributed automatically at the end of each patient visit, or on-demand when immediate feedback is needed.
With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media.
Miguel from Arroyo Vista
Specialty: General dentistry
Employees number: 11-50 employees
Being in Healthcare we have been using this product for 4 years. By the name of the category, it makes it seem that its only for Dental but don't be fooled. It's for anything related to Healthcare and other industries. They do have an aCheckout their website for full list of industries they support. In terms of what Solutionreach does; It's able to assist in appointment scheduling. The appointment scheduling feature can be interfaced with a CRM or EMR to provide real-time confirmations. This is a great little feature that works. As most technology system, Solutionreach has transformed in the last few years, positively. They have nice features where after appointment patients/person can be sent a Feedback/Survey via Text, Email or portal. Another great feature as from the survey you can directly have it connected to Social Media to post on your behalf. Imagine not having a real way to get people to post to your Facebook or Google Places, well now you will get a flood with this features.
Customer service has been responsive. The price point is relatively good compared to others. They have flexible packages that can be inclusive of all cost example Text messages, you won't have to pay per text but its unlimited in a package. The fact that they have a development team that does integration is great. As long as they have interfaced before it may be a low to no cost to connect. Other features included in one package are Mass-Email blast marketing, patient education (specific to dental) and patient reminders.
Still building rules on application to make it more robust. Its no salesforce but for the price point you cant complain.