Umbie DentalCare Software


 

Umbie Dentalcare is a cloud-based dental practice management solution that helps dentists manage patients, organize dental records, and handle scheduling and billing through one web-based platform. The system can be accessed from any location with an Internet connection and a browser, using computers, laptops, or mobile devices.

The solution includes touch-enabled clinical charting, x-ray integration, image storage, e-prescribing, treatment planning, staff management, patient scheduling, billing, payment processing, insurance claims management, and much more.

Umbie is backed by in-house development and support teams and configuration and training is provided and tailored specifically to each practice. The platform also offers data conversion services to help migrate from any pre-existing software solutions.

Umbie DentalCare is a secure, scalable solution that supports small offices as well as large multi-office practices.

 

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

18 Reviews of Umbie DentalCare

 

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Software Advice Reviews (7)
More Reviews (11)

Showing 1-7 of 7

Alexander from NJDental 1
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Cloud based software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Took our office some time to get used to and now it's seems easier just a little slow but considering that's it's a cloud based it's pretty good.

Pros

The fact that it's cloud based, gives you peace of mind and doesn't require additional network in the office.

Cons

needs more shortcuts

Advice to Others

If you want a cloud based software it's perfect for your office.

 
 

kirt from Flat Rate Doctors
Specialty: General dentistry

August 2016

August 2016

Has a lot of great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Cloud-based and very well on the front end. Scheduling and other functions are easy.

Likes Least

The back end billing needs some work, but they are working on it and know the areas that could be better. It functions fine, but we would like to see a little better ease of use.

Recommendations

Know what your needs and wants are and find out who offers what you need and then if they have what you want. Umbie had solutions to what we needed, and has a lot of what we wanted as well.

 
 

Tammara from Rose Dental Corporation
Specialty: General dentistry

July 2016

July 2016

Unbie Dental Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Umbie is very user friendly. The transition from Dentrix was seamless. Everyone that I have had contact with during our conversion has been very helpful. If I have an issue with something or not sure how to do something, they get back to me quickly with help.

Likes Least

The only thing I have an issue with is the treatment plan portion is slow to respond and freezes. I have notified them and they are a working on this. We are not sure if it is my internet or the program.

Recommendations

Make sure you have fast internet and enough computers for your office. That way you can use the program to it's full potential.

 
 

Victoria from Artful Smiles Dental Studio
Specialty: General dentistry

July 2016

July 2016

Smart and Easy-to-use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use cloud based dental software. Also, good customer service and support makes a huge difference.

Likes Least

Occasionally we have unexplainable glitches that get resolved when we contact Umbie.

Recommendations

No software is perfect, but Umbie works well for my practice.

 
 

Rod from Roderick Lucente
Specialty: General dentistry

June 2016

June 2016

Easy to use system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

user friendly, simple design, all functions useful, customer service reliable

Likes Least

conversion from Easy Dental was a bit difficult, sometimes can be slow depending on internet speed, a few glitches

Recommendations

most systems have too many buttons and functions that are unnecessary, Umbie has all the functions you need and easy to use

 
 

Danny from Nuhdent
Specialty: General dentistry

June 2016

June 2016

Great product for our mobile clinical team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We needed a mobile office management program that can help with our clinical team that was on the go and Umbie help created some additional functionality, so we can use it for our mobile unit when they on the field to set schedule, look up patients on the fly, view their x-rays, and take x-rays. Umbie help make all these function work together seamlessly very well.

Likes Least

Wish there was more function in reporting for more option to report base on region/office location and other type of reports that end user can possible create templates for user specific report base on data from the system that we can choose.

Recommendations

If you are looking for a mobile office application in the cloud, this is the service you want. They are great at listening to your needs, which is impossible to find in a software company these days.

 
 

Lori from Ozark Prosthodontics
Specialty: Oral and maxillofacial surgery

June 2016

June 2016

Patient Advocate, Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that it is web-based, device agnostic, treatment plans

Likes Least

lack of documentation "how to". PS: The "speciality" category on the dropdown list didn't have prosthodontics noted - so I put us down for oral surgery.... FYI.

Recommendations

No real recommendation..... from what I can tell Umbie has the most functionality of all the "cloud" based products.

 
 
 
Showing 1-11 of 11

Iryna from Sharon Springs Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, lots of extra functionalities for patient communication. Customer support is great! Integrates with multiple Xray softwares and credit card processing softwares. Works great for multiple office practices. Easy to access from your cell phone, tablet or any other mobile device. All features of a traditional Dentrix and EagleSoft but at a lesser cost. Less expenses and headaches due to not having to have an in-office server.

Pros

Online access

Cons

Some features are limites

Advice to Others

Request a presentation

Source: Capterra
 

Jordan from Light Dental Studios
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Good product and quickly improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great, cloud based software with a ton of functions rolled into one package. Umbie is a relatively young product, but is rapidly evolving. Team is very collaborative and wants to move to fit the USER's needs vs fitting you into their box. There is still plenty of room to grow and improve on a solid foundation.

Pros

Cloud storage of patient charts and imaging is key to our multipractice company; easily switch between each location's schedule and allow patients to schedule in any location. Umbie is visually intuitive and easy to navigate. Having an all inclusive feature suite (pt notifications, insurance eligibility (w/ full break downs), etc..) vs multiple add-on's or third party is a major plus. Umbie is evolving. The dev team and support are top notch.

Cons

Statements can be difficult for patients to understand due to their formatting. Would appreciate a more refined Enterprise management module for multilocation practices.

Advice to Others

A help portal, FAQ, online user guide would be nice and probably save a ton of time for the customer support team members.

Source: Capterra
 

Karl from ElderCare Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

ElderCare Dental servicing the Senior population

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great value for money but Umbie has no training manual for use for training of new staff. No sample reports to show.

Pros

Web based and fairly easy to use when you are trained. Very responsive customer service.

Cons

Lack of written training material for staff.

Source: Capterra
 

Myra from IcuSmile Specialty Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Very good online dental software with excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent online software with intuitive features, clean visual feel and excellent customer support.

Pros

easy to use, visually clean

Cons

reading the statement can be confusing because of the sequence of itemization/allocation of payments per procedure

Advice to Others

know what are the most important features needed before choosing a software

Source: Capterra
 

Chrystle from Young Dental Group
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Happily in the cloud!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm really happy I switched my practice to Umbie. It takes a huge load off to not have to worry about precious data sitting in a local hard drive in my office. I love how I can access my records anywhere! The software is highly customizable and I notice that they add and improve features frequently.

Pros

Customization, Support, Cloud-based, Ease of use, Appointment Reminders

Cons

Charting can use improvement (periodontal charting font size very tiny)

Advice to Others

Umbie is unique in that they really do listen to their users and implement the feedback. In the 9 months that I've used Umbie, I've only seen it get better and better!

Source: Capterra
 

erika from DHMS
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Excellent customer resolution, quick to respond to all needs/requests

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy program to learn with little training necessary if you are used to working with other complex systems.

Pros

Like the easy of the program, updates are easy to learn with no training. Emails to notify when updates are being done so that all users are aware of any changes.

Cons

Insurance electronic filing seems less compatible with other systems; however, it is functional and does get the job done.

Advice to Others

No advice, software is as advertised and equally user friendly. No problems at all, love the customer service!

Source: Capterra
 

Iryna from Sharon Springs Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Great product! great Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, very helpful customer support.Accessibility, ease of use, very intuitive. Support team are very patient and willing to listen and make adjustment on their end to improve the software.

Pros

Accessibility, ease of use, very intuitive,
Many things are incorporated into the service- patients email/text notification, Dose spot, electronic claims submission.

Cons

Several areas that need to be more thought through ( billing, insurance, backdating, etc)

Advice to Others

Define try recommend it especially for a start up practice or multi location office.

Source: Capterra
 

Pamee from Sunny Days Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Love it - functional, priced well and FUN to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really a phenomenal dental software! Its WAY prettier and user-friendly than opendental, still cloud based and they are continually updating... absolutely streamlines a lot, especially insurance related, such as check eligibility, claims submit and resubmits, etc. partnerships with EDS and Fastattach, among others, means you are saving a lot of $ in all these 'add-on' programs. Getting in now means any feedback is looked into right away and recommendations actually lead to changes!! The support is great - we have ONE rep, whom we email (sometimes 3-4x a week even) and he responds within 48hrs with a solution or looks into it and figures it out. no phone time, no need to follow up or send repeated issues.... just really overall phenomenal! So happy to live in 2016 with all the new options available, and Umbie is by far the best.

Pros

Esthetics; patient portal and online forms, ability to make custom forms; partnerships to help streamline and reduce costs; encourages US to obtain ALL the necessary pt info, including pictures!

Cons

I wish it was 5 or 6 years in, but they are progressing RAPIDLY and as a start up, it works for us to learn and grow with them!

Advice to Others

enter in as much info as you can up front (u can always add, but good to have the systems down), spend time on it PRIOR to training and you will get a lot more out of the training sessions (always recorded so u can listen later too);
buy an ipad for patients (other tablets don't work as well...) and USE CHROME (not safari).

Source: Capterra
 

Lori from Ozark Prosthodontics

November 2015

November 2015

Love the software, functionality, and upgrades

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Would love to have a userguide, online training, etc.

Source: Capterra
 

Jenny from My Tooth Center for Dr. Rodriguez

October 2015

October 2015

It is friendly use.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our representative Evan Conner always care to teach us with any new feature provided by Umbie and also works hard to provide to us with any request that can help with our daily needs at the office by new features that can enhance the amazing use of the Umbie system.

Source: Capterra
 

Stu from Stu Bonnin DMD

October 2015

October 2015

Fast and easy to learn

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We converted from one of the BIG 2 dental service providers last January, and we haven't looked back since. It is so easy to work with this company, questions are answered quickly and confidently. The portability of this software is incredible and the savings from not having a server has paid for the product. I would certainly recommend this company to any pediatric dentist.

Source: Capterra