Yapi
About Yapi
Awards and Recognition
Yapi Pricing
Yapi offers monthly pricing options. View plans available at https://www.yapiapp.com/getyapi
Starting price:
$299.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Yapi
1 - 5 of 46 Reviews
Chance
Verified reviewer
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
The best software money can buy.
My overall experience with YAPI has been sublime. Any question I have always has an answer and if there isn’t one then the team gets together and makes sure the issue is resolved in the next update. I absolutely refuse to hear any offers from other dental software programs when I used to sit through them all. If you don’t like YAPI you need to make sure you fully understand it and are getting everything out of it you can.
PROSMy favorite aspect of the software currently is patient recall and online scheduling. The integration when they get a reminder that they are due and can just schedule immediately right from their phone is undeniably convenient and that’s what our patients want. Email campaigns are a huge help. It saves you valuable marketing dollars.
CONSThe few things that are missing are Knick knacks. The ability to upload pdf documents of patient treatment plans and send them recall reminders that they have pending treatment with an attached and signed document by them is essential. While hygiene visits are important treatment is where all the money is made. Integrating YAPI pay into that scheduling feature would also be highly beneficial. The office would decide how much of the co-pay would be required to make the appointment and the deposit could made directly from the patients phone in order to schedule. More customized email lists through POP. Filters that separate inactive, non-patient, and archived patients. Patients without insurance and maybe even specific insurances. Collections through YAPI. Like with recall. Patients get a reminder or a notification their claim has closed and they have an outstanding balance. Filters like standard billing and non-completed therapy or payment plans would have to be available. You don’t want a patient on a payment plan getting a reminder their full balance is due when you’ve already drafted autopay.
Reason for choosing Yapi
Customer service and features. YAPI is constantly developing and their staff is available to train and coach you again and again.
Vendor Response
We are thrilled to hear you have adopted our automated recall scheduling and online booking, Chance, and that you love it! Your feedback regarding feature requests is also extremely helpful to see and will be logged for our development team to consider as they prep additional releases. Thank you!
Replied February 2022
Carrie
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Patient Management
We have been using Yapi for many years in our office. We have been able to eliminate other software because Yapi has added more services that we can use. I have been very happy that we can customize our forms and with Covid, it is such a bonus that we have have all our forms available online or mobile.
PROSYapi is very customizable for our specific office needs. Most often I can customize the product myself and if I need help, Yapi support is always very helpful. We have been using the software for several years now and other software has come and gone over the years but Yapi will always be our go to!
CONSI would like it if they made online forms editable without having to use support.
Reason for choosing Yapi
Great package with additional add on software at no additional cost.
Reasons for switching to Yapi
More versatility with Yapi and more software options.
Vendor Response
Thank you so much for sharing such awesome feedback, Carrie, and for your input on feature requests as well for more 'DIY' editing for online forms. Can't wait for you to see what's in store soon for updates!
Replied April 2022
Erica
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2018
Dental Practice Review
Overall the convenience of the program is ideal and it pairs well with our dentrix program. However the time that it takes to recreate forms to make them compatible is a major downfall. They are also not set up to communicate with our medical practice management and EHR program.
PROSWe have yapi installed on our ipads for the patients to complete their new patient and updated patient forms when they arrive. It's a simple as selecting a box and the paperwork can be completed quickly.
CONSYou have to create the fillable version of all your forms to have it done the way you want it as the support staff doesn't have the ability to change a word document into a fillable version. I've spent countless hours recreating forms to make it compatible with the software. Ideally the support team would have the mans to do this for the customer.
Cindi
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Amazing customer service and even better product
The best customer service by far! Every time I have a question or need help I am able to find an answer quickly on their help page. If I need additional help, I can call and I am able to speak with someone promptly without the run around. I love how they routinely follow up with us too to check in.
PROSWe absolutely love how the software allows are new patients to fill out the new patient forms from their own smart device or in office on the iPad. Not only does it make it more convenient to patients, but it also allows are schedule more efficiently since the the forms auto-populate into Open Dental so the whole team can see the forms as they entered. This also reduces clerical error on our part while entering.
CONSI would like to be able to add more appointment reminders and for the save the dates to go out sooner.
Reason for choosing Yapi
Better customer service and response time. Auto-populated forms and all digital forms.
Reasons for switching to Yapi
Better customer service and response time. Auto-populated forms and all digital forms.
Vendor Response
So glad to see you are loving YAPI and Open Dental, Cindi, especially with the auto-import forms! We appreciate your feedback as well, thank you so much for sharing your experience here!
Replied March 2022
Chelsea
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great Quality & Support with Yapi
Our office wouldn't be able to run as efficient as it does without Yapi. It integrates well with our dental software system and has been a great addition to our daily workflow! With Yapi, we are able to communicate efficiently with our team and patients, customize and distribute patient intake forms and newsletters, customize criteria for recall reports and notices, and generate many many reviews.
PROSWe use Yapi's patient communication features on a daily basis to confirm appointments and communicate with our patients regarding important information. Yapi also features customized patient intake forms, review services, recall features, and so much more!
CONSThe dashboard is outdated and could be more user friendly.
Reason for choosing Yapi
We chose Yapi due to cost, integration with our other software system, features, and customer service.
Vendor Response
Thank you so much for leaving a review of YAPI, Chelsea! Many updates to refresh the interface are underway, stay tuned!
Replied August 2022