Inform ERP Software


 

Inform ERP by DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. Inform is suitable for single location distributors and multi-division organizations in both on-premise and hosted systems.

Inform CEM helps users manage customer engagement by combining CRM with daily operations such as order entry, quoting, delivery inquiry and customer service. Task management, calendaring and dashboard analytics assist with distribution operations. Specific feature sets are available for janitorial and sanitation, paper and packaging, electrical, plumbing, HVAC, showroom, fluid power, restaurant and industrial suppliers.

Inform also provides dashboards that display data visualizations for sales, accounting and inventory performance metrics. Accounting, demand forecasting, purchasing, pricing, order fulfillment, bid management, warehouse management (WMS), content management and electronic data interchange (EDI) are all integrated using Inform.

Support is available via email, over the phone and through online client support portals.

 

Inform ERP - Product information
 
  • Inform ERP - Product information
    Product information
  • Inform ERP - Customer information
    Customer information
  • Inform ERP - Customer data report
    Customer data report
  • Inform ERP - Invoicing
    Invoicing
  • Inform ERP - Calendar
    Calendar
  • Inform ERP - Projected purchase order
    Projected purchase order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8

29 Reviews of Inform ERP

Showing 1-20 of 29

 

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Cyrus from Paducah Supply co. dba Johnstone Supply
Specialty: Plumbing & HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

DDI-Inform. Value and support today. With a clear path to needs of the future.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We switched to DDI a couple of years ago. As a HVAC-R distributor with four branches and growing sales, we needed a powerful ERP system that provided flexibility, stability, responsive support and a strong plan for the development of future features. DDI-Inform provides all that. Inform is adaptable to the way that you do business with an extensive list of features and options that can be turned on or off to fit your needs. It also provides a granular permissions model that allow business owners to determine who can do what in the system. We choose run Inform on our premises, but it can be hosted on Rackspace.

Inform is very stable. But modern ERP's are complicated and you will always run into edge cases. When we have needed support, the support provided by DDI is responsive and timely. They have a web support portal that works quite well, but you can also call them if needed. The support team is large enough that you are never left without support, small enough that they remember who you are.

One of the things that is important to us is an ERP that has plans to grow with emerging technology's while still being stable and usable in the near term. DDI has slowly but surely been updating Inform to the new Inform 2 interface. During this transition they have taken their time to make sure that we don't loose any functionality while consistently providing improvements in design and features. I'm excited for the future of this product. And the advantages that it will bring to our business.

Pros

Stable and flexible. Excellent Support and responsiveness from their team.

Cons

There are, of course, little minor issues. But nothing that has made us regret our decision.

 
 

Drew from National Restaurant Supply
Specialty: Restaurant equipment & supplies
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Enterprise ERP that lacks basic ERP functionalities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DDI has been running our business for over 3 years. Warehouse and inventory control systems are decent, accounting meets our basic needs. The biggest issue w DDI is they are a closed source software. Integrating with other strike mission software is virtually impossible. For example, you are bound by DDI into using Authorize.net for payment processing. For a wholesaler, Authorize.net is the least favorable payment processor b/c it cannot pass level 3 data, required for best rates on corporate charge cards. Being bound to Authorize.net costs our business year just in higher CC rates. Another example would be interfacing w 3rd party e-commerce platforms, which is very difficult and expensive to achieve with DDI closed source code. The built-in e-commerce platform is pathetic. It's 1990's web technology not mobile optimized, zero customization for the structure and layout, custom rules and customer-specific catalog pricing for a true B2B experience is not available. the list goes on and on. Your business processes must conform to DDI's framework, when it should be the other way around. There are MANY other ERP solutions that can do what DDI does for a fraction of the price. They keep promising updates to meet these glaring issues, but they never materialize. We'll be making a move in the next 24 months.

Pros

DDI team was readily available during installation and training
Detailed financial and sales performance reporting
Little downtime.

Cons

Closed-source code eliminates any integration w 3rd party software
Baked-in e-commerce platform is woefully outdated
DDI is always promising to rollout new features that rarely come to fruition

Advice to Others

DDI is an OK very basic ERP system. With B2B e-commerce being the next frontier and untapped marketplace, DDI is a major liability. If you want a scalable solution that grows with your company, look elsewhere. Traditional ERPs are being displaced by cloud-based strike mission software, which when stacked together, can give your business best-in-class technology for a fraction of the price.

  Response: Jennifer , DDI System

Date: March 2017

March 2017

 

DDI System strives to be extremely attentive to our user's requests, while paying careful attention to supporting distributors in the new digital economy. DDI's Inform eCommerce API is a comprehensive, transactional interface that supports real-time customer validation/login, price and stock, submit sales order, retrieve order list and line-item detail, saved cart, and user-defined fields. Complete documentation is available at our customer support portal, ddiusers.com, or by starting a support case for an emailed copy. Our native eCommerce and mobile applications are all mobile responsive and provide real-time stock, customer-specific price, extensive sales and invoicing history. We invite you to try our demonstration sites and request a demonstration login to experience how your customers could benefit from this enhanced portal. In 2nd quarter 2017 we added the Cayan gateway for payment card processing. With the robust feature set of this gateway, Inform supports EMV, Level 3 processing to reduce interchange rates, chip and pin, and debit card processing. Pre-authorization, reusable payment profiles, and interactive payment terminal options will follow in 4th quarter 2017. Our responsiveness to evolving technology is what helps us very rarely loose a client to another ERP solution. We welcome your feedback, are happy to discuss further development initiatives and truly hope to retain you as an Inform ERP user. Please continue to reach out to us and contribute to our development roadmap.

 
 

Torin from HVAC Sales and Supply Co., Inc.
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

DDI Is The Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We started using this software about 3 yrs ago. It has made our inventory control a lot easier to manage, inventory ordering faster and more efficient, and overall use easier to understand.

Pros

I like how fast the system starts up. I like how easy it is to understand and use the icons. I like how easy it is to input and store serial numbers that are critical for our record keeping.

Cons

Sometimes we have software issues that causes input information the printer reader to "disagree".

 
 

James from TopGrade Products INC
Specialty: Other goods
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Comprehensive System but Room for Improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The DDI system is a comprehensive system that manages sales/warehouse needs very well, but everything else is sub-par to competition.

Being a comprehensive system has it's perks; it means you can use DDI for almost all parts of your company; sales, warehouse management, analytics, and even online sales are incorporated.

The strong suit of the DDI Inform ERP system at managing warehouse/ sales and analytics. He warehouse management system works very well to account for inventory, and the analytics part will tell you when certain inventory items are low and allows you to send out P/O to vendors right from the system.

The sales side of the system is also great, it’s very easy to use to type in Sales Orders and adjust pricing, etc. Compared to other sales systems we used, this is definitely one of the most comprehensive.

That being said, being a comprehensive system also has some drawbacks, and DDI as a system has room for future improvement. Luckily they do update their software with upgrades/updates throughout the year.


The online sales portion of DDI could use work. As of right now, their online mobile ordering page isn't mobile-optimized, and compared to other applications designed for online sales/ mobile order taking, DDI's Mobi-Order performance is sub-par. However, I did hear from DDI that they are working on this portion to improve it, so hopefully with the updates will make the Mobi-Order more intuitive.

Another problem we’ve encountered there is little room for customization within the DDI system itself: layouts and formats of invoices, sales orders, etc are all pre-set and not easily changed. If you really wanted to change anything, DDI will bill you for special customization, which can be costly.

To summarize, there is no denying the DDI system is great for warehouse/sales management, but aspects of the online/mobile department can definitely use some improvements, as this is the future of sales. Overall, a very comprehensive system that I would recommend for the wholesale & distribution business.

Pros

- Great at warehouse management
- Great for sales team management, helps track salesperson
- Good for accounting
- Analytics for sales team / product team
- Constant Updates

Cons

- Lack of customization options
- Lackluster features on it's mobile site / ordering app

Advice to Others

My advice would be figure out what you really need for your company, DDI is an integrated system that encompasses many different elements, and it excels in sales/accounting/ warehouse management.

 
 

Jacob from Home Plus
Specialty: Building materials

September 2016

September 2016

Very good experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use. Very good explanation. Clear and detailed...

Likes Least

Nothing. Its perfect. I dont have what to complain. I got what I needed...

Recommendations

Read the instructions. Make sure to put in all the information in the right places...

 
 

Thomas from Colman Wolf
Specialty: Janitorial & sanitation supplies

June 2015

June 2015

Making life easier with smoother processes

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use and captures data needed to be organized

Likes Least

TRAINING we didn't get enough training and it caused confusion at start up date

Recommendations

Get all the training available its a lot to learn to change out to a new system.

 
 

Randal from HVAC Sales and Supply
Specialty: Industrial machinery & equipment

June 2015

June 2015

DDI REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to learn and use. Can do a lot from one screen compared to some others. Email alerts on POs and faxes is nice.

Likes Least

Serial number searches - have to scroll through the list instead of entering the serial #. No shipping on stock transfers. Items on transfer don't show committed.

Recommendations

I don't have any recommendations for others.

 
 

Leslie from Colman Wolf of the Professional Group
Specialty: Janitorial & sanitation supplies

June 2015

June 2015

I have been using this system since October of 2014

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the user friendliness of it. When I don't know exactly where to find something. I find it eventually and then it seems so simple

Likes Least

I wish I could have had more training before starting on the system.

Recommendations

Make it customizable to each companies needs. For the most part just give more training before a company goes live with it. I'm still finding new things that the system does week

 
 

Scott from Colman Wolf Supply
Specialty: Janitorial & sanitation supplies

June 2015

June 2015

DDI provides enormous amount of information if you know where to look.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the fact you can create customized reports in Analytics. Enabling you to run one report to capture the information you want eliminating the need to run multiple reports and weeding out the information you don't need.

Likes Least

I don't like the fact you can't run an aging report for one specific customer file without creating a report in analytics.

Recommendations

I would recommend finding out and understanding what information flows through from screen to screen or how well the different portions of the software communicate with each other.

 
 

Allyson from United Packaging Supply Co.
Specialty: Paper & packaging

June 2015

June 2015

We are a distributor and this system is perfect for our industry

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out.

Likes Least

I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order.

Recommendations

The training process took us about a week and of course it's stressful but after about 2-3 weeks you realized how much you could get done. After 3 weeks we had no more re-work being done...once you learn DDI and what it can do for your company you won't be disappointed.

 
 

Karen from The Professional Group (Colman Supply Company)
Specialty: Janitorial & sanitation supplies

June 2015

June 2015

A/P MADE EASIER

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy movement from program to program and The Help Function!

Likes Least

The Analytics program not sure how that works. I would like to get a formal training on this.

Recommendations

I had very little formal training on this system and I was able to learn on my own.

 
 

Andrew from United Packaging Supply
Specialty: Paper & packaging

June 2015

June 2015

DDI learning

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The "Salesperson Dashboard" page is excellent. Easy to look at open orders and backorders. Also beneficial to see whats in billing.

Likes Least

"Salesman Commissions" page seems old school. The fact that I can only "view" or "print" is really frustrating. Also, it should be categorized by date and not by alphabetical order of first customer.

Recommendations

Make sure your sales reps know how to view their orders, their backorders, their billed and non-billed orders, etc. It will save them a lot of time once they know how to use it.

 
 

Monique from Colman-Wolf Supply Co.
Specialty: Janitorial & sanitation supplies

June 2015

June 2015

Smooth Transition

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ease of building items, searching for items, and processing orders.

Likes Least

The fact that when an order looks to be completed, but still shows up on my "OPEN ORDER" report.

Recommendations

Make sure to ask plenty of questions and take your time in the learning process.

 
 

Erin from S&S Incorporated
Specialty: Paper & packaging

May 2015

May 2015

Distributors Deserve DDI

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

DDI is forever changing with the times. The mobile revolution and ease of access are upon us, and DDI is following suit with their CRM features and mobile capabilities. Recently we were able to get rid of our other CRM and downsize into one software. This made it extremely easy to have our inside and outside staff communicate better.

Likes Least

I wish that DDI had a customer import feature like it's product import feature. This would make importing leads and customer information easier. But, I know that DDI listens to its users and is constantly making changes to better fit their customers. I may see this feature in future upgrades.

Recommendations

Cross train employees in all features of DDI. It has helped our organization understand the capabilities of the system and how changes made will affect other departments.

 
 

Yuneidy from Caravan Packaging Corporation
Specialty: Paper & packaging

May 2015

May 2015

DDI is a breeze to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have been with Caravan Packaging for a month, the company launched DDI 6 months before I started and I can honestly say training on the job has never been easier, I've used many different systems but never one so user friendly. There are so many different ways to navigate to the same screen and the help index "is actually helpful!". I've also heard a lot of feed back from other employees that were here before me that DDI has saved so much time, no longer having to use handwritten Invoices and now routing orders to the trucks for delivery is a breeze. Also communication with customers has increased, we can now email or fax them their invoice with just a few clicks. Thank you DDI team for helping this small company in a BIG way.

Likes Least

I really don't have much to say here, I have had difficulties with Reports, especially the Advanced Report Writer, however I believe with time and further training I can become an expert at generating any kind of report.

Recommendations

At first I was overwhelmed by the amount of screens we used daily, but with time and training I found out how seamless DDI System really is, once you've got the hang of it you can flow from one screen to the other easily, helping me do my job faster and better.

 
 

Mike from Banner Systems, Inc.
Specialty: Janitorial & sanitation supplies

May 2015

May 2015

Effective and Efficient All-in-One Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

DDI is a solid system that allows you to do just about everything with plenty of useful features and extras. Managing our database is extremely easy with DDI. The customer support is great and very helpful. Whenever I have issues or questions, I know I can quickly get an answer. It is frequently updated and improved based on customer feedback.

Likes Least

Sometimes the updates contain big changes, from a functionality standpoint, that take some getting used to. The built-in help function needs to be updated as the software is updated to reflect the updates so we can read up on the new stuff and how to use it. Sometimes there's overlap - several different buttons that lead to the same thing and unnecessary steps that lead you to the same thing in the end. Those could be eliminated to reduce clicking and clutter.

Recommendations

DDI's software is extremely easy to learn and use. You're always going to learn something new by clicking around and reading documentation and stuff, and for the vast majority of the features offered, they're very easy to learn/master on your own. For those features that have a learning curve, there's plenty of documentation to guide you along in addition to the great customer support team. They're very thorough and make sure you're fully satisfied by having screen-sharing sessions and walking you through it step-by-step. Overall, Inform is a great tool to help you become more efficient, organized, and competitive. Love it!

 
 

Cody from Shearer Supply, Inc.
Specialty: Plumbing & HVAC

May 2015

May 2015

DDI changed my work habits!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The reporting that Inform provides is unlike any other we could find. We made the switch from an old DOS based program, and the ease of being able to click through things without having to stop, use the bracket key or cntrl ** has made life easier. The projected purchase orders & critical inventory reports can be ran every night and ready for our purchasing staff every morning so we don't have to sift through the prior day's transactions to see what we need to reorder.

Likes Least

This one isn't really a big deal, but we do run across the transaction that, although the account isn't set up as tax exempt, the project/sales order will be. Instead of being able to click 1 button to make the sales order tax exempt, you have to click several spots on every line item. Just a bit tedious in my opinion.

Recommendations

We have 11 stores in 5 different states, so anyone with locations as spread out as ours would probably like the ability to have access to "live" inventory and transactions. From a management side, being able to pinpoint reports down to a single product if you want or see the grand overview of a "family group" couldn't be easier to do. I'd highly recommend this software to anyone out there.

 
 

Shelly from House of Clean
Specialty: Janitorial & sanitation supplies

May 2015

May 2015

Applicative

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the simplicity of this software! It seems that even the least, least computer savvy individual is able to work within Inform.

Likes Least

The thing I like least about Inform is the location in comparison to my location. I am on Mountain Time, they are Eastern Time, so we have a two hour difference, and it seems that the majority of my support calls are always late in the day, and I have to wait until morning for a reply.

Recommendations

Keep your local IT people in contact with DDI during the entire setup process so that there is no confusion as to how and why things are set up the way they are.

 
 

Rickey from Empire Supplies
Specialty: Building materials

May 2015

May 2015

DDI Success!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

What I like most is that DDI makes there program very user friendly, which helps out a great deal when training new hires. The "save cart" option is a great tool and a huge time saver when looking for items in the same category.

Likes Least

That you have to use Tab for everything instead of Enter.

Recommendations

If you havent used their software by now, do so! Definitely worth the investment.

 
 

Rusty from Litin Paper
Specialty: Paper & packaging

May 2015

May 2015

DDI Use and Company Wide Needs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy system to use, can navigate simply and self teach most areas.

Likes Least

Password changes frequncy is to often for my liking

Recommendations

Try it works well easy to use and teaching others is simple

 
 
 
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