Inform ERP Software


 

Inform ERP Software by DDI System is a distribution software solution used by wholesale distributors throughout North America. 

Inform ERP is a configurable application with industry-specific workflows for the JanSan, paper, packaging, electrical, plumbing, HVAC, fastener and industrial supply industries. Multi-location organizations and distributors with $5M+ sales succeed with on premise or hosted implementations.

Inform integrates accounting, advanced demand forecasting, purchasing, multi-dimensional pricing, reporting and analytics, wireless warehouse management (WMS), CRM, eCommerce and mobile sales.  Inform’s selling tools align front-end operations, eCommerce and mobile content, and back-end logistics to form a single solution. Operating from a single system helps avoid hassles associated with loosely connected data sources. 

Users are able to Identify inventory exceptions, automatically address forecasting challenges, and maximize product turns for a continually improving ROI. They can drive new business with integrated sales and marketing components and understand vital sales, accounting and inventory performance metrics using dashboards.

 

Inform ERP - Projected PPO
 
  • Inform ERP - Projected PPO
    Projected PPO
  • Inform ERP - ERP - eComm - Mobile
    ERP - eComm - Mobile
  • Inform ERP - MobiOrder Sales App
    MobiOrder Sales App
  • Inform ERP - Sales Analysis
    Sales Analysis
  • Inform ERP - Inventory Ranking
    Inventory Ranking
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8

49 Reviews of Inform ERP

Showing 1-20 of 49

 

from Home Plus
Specialty: Building materials
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Very good experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to use. Very good explanation. Clear and detailed...

Likes Least

Nothing. Its perfect. I dont have what to complain. I got what I needed...

Recommendations

Read the instructions. Make sure to put in all the information in the right places...

 

from Colman Wolf
Specialty: Janitorial & sanitation supplies
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Making life easier with smoother processes

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to use and captures data needed to be organized

Likes Least

TRAINING we didn't get enough training and it caused confusion at start up date

Recommendations

Get all the training available its a lot to learn to change out to a new system.

 

from Colman Wolf
Specialty: Janitorial & sanitation supplies
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Making life easier with smoother processes

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to use and captures data needed to be organized

Likes Least

TRAINING we didn't get enough training and it caused confusion at start up date

Recommendations

Get all the training available its a lot to learn to change out to a new system.

 

from HVAC Sales and Supply
Specialty: Industrial machinery & equipment
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

DDI REVIEW

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to learn and use. Can do a lot from one screen compared to some others. Email alerts on POs and faxes is nice.

Likes Least

Serial number searches - have to scroll through the list instead of entering the serial #. No shipping on stock transfers. Items on transfer don't show committed.

Recommendations

I don't have any recommendations for others.

 

from HVAC Sales and Supply
Specialty: Industrial machinery & equipment
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

DDI REVIEW

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to learn and use. Can do a lot from one screen compared to some others. Email alerts on POs and faxes is nice.

Likes Least

Serial number searches - have to scroll through the list instead of entering the serial #. No shipping on stock transfers. Items on transfer don't show committed.

Recommendations

I don't have any recommendations for others.

 

from Colman Wolf of the Professional Group
Specialty: Janitorial & sanitation supplies
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

I have been using this system since October of 2014

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the user friendliness of it. When I don't know exactly where to find something. I find it eventually and then it seems so simple

Likes Least

I wish I could have had more training before starting on the system.

Recommendations

Make it customizable to each companies needs. For the most part just give more training before a company goes live with it. I'm still finding new things that the system does week

 

from Colman Wolf of the Professional Group
Specialty: Janitorial & sanitation supplies
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

I have been using this system since October of 2014

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the user friendliness of it. When I don't know exactly where to find something. I find it eventually and then it seems so simple

Likes Least

I wish I could have had more training before starting on the system.

Recommendations

Make it customizable to each companies needs. For the most part just give more training before a company goes live with it. I'm still finding new things that the system does week

 

from Colman Wolf Supply
Specialty: Janitorial & sanitation supplies
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

DDI provides enormous amount of information if you know where to look.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the fact you can create customized reports in Analytics. Enabling you to run one report to capture the information you want eliminating the need to run multiple reports and weeding out the information you don't need.

Likes Least

I don't like the fact you can't run an aging report for one specific customer file without creating a report in analytics.

Recommendations

I would recommend finding out and understanding what information flows through from screen to screen or how well the different portions of the software communicate with each other.

 

from Colman Wolf Supply
Specialty: Janitorial & sanitation supplies
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

DDI provides enormous amount of information if you know where to look.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the fact you can create customized reports in Analytics. Enabling you to run one report to capture the information you want eliminating the need to run multiple reports and weeding out the information you don't need.

Likes Least

I don't like the fact you can't run an aging report for one specific customer file without creating a report in analytics.

Recommendations

I would recommend finding out and understanding what information flows through from screen to screen or how well the different portions of the software communicate with each other.

 

from United Packaging Supply Co.
Specialty: Paper & packaging
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

We are a distributor and this system is perfect for our industry

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out.

Likes Least

I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order.

Recommendations

The training process took us about a week and of course it's stressful but after about 2-3 weeks you realized how much you could get done. After 3 weeks we had no more re-work being done...once you learn DDI and what it can do for your company you won't be disappointed.

 

from United Packaging Supply Co.
Specialty: Paper & packaging
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

We are a distributor and this system is perfect for our industry

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The system provides a smooth process, compared to our old system we couldn't keep track of old/new costs or receipts. I train everybody at our company and DDI is very easy to write a process and train right away. To be honest I am very happy we made the change to DDI, it's perfect for what we need to do everyday to service our customers. I also think we don't know everything this system could provide but we are in the works of finding out.

Likes Least

I wish there was an easier way to identify sales orders from machine part orders. If a customer calls in and says "I need a part for my machine" but if it's a customer who places a lot of orders with us the sales history screen doesn't load because it's a lot of information. If we had an option to select the sales rep name in the sales history screen it would only pull up the orders that my machine tech sold not every order. This would make serving our customer on the machine side easier and more efficient. One more thing, customer service uses the customer order pad when entering orders but when they hit save the items appear on the sales order in alphabetically order. This is an issue because we have customers who could place up to 10-20 items per order and if they used the pad it makes it very difficult to check the sales order before saving it, if they have a big order they manual enter the codes on the sales order.

Recommendations

The training process took us about a week and of course it's stressful but after about 2-3 weeks you realized how much you could get done. After 3 weeks we had no more re-work being done...once you learn DDI and what it can do for your company you won't be disappointed.

 

from The Professional Group (Colman Supply Company)
Specialty: Janitorial & sanitation supplies
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

A/P MADE EASIER

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy movement from program to program and The Help Function!

Likes Least

The Analytics program not sure how that works. I would like to get a formal training on this.

Recommendations

I had very little formal training on this system and I was able to learn on my own.

 

from The Professional Group (Colman Supply Company)
Specialty: Janitorial & sanitation supplies
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

A/P MADE EASIER

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy movement from program to program and The Help Function!

Likes Least

The Analytics program not sure how that works. I would like to get a formal training on this.

Recommendations

I had very little formal training on this system and I was able to learn on my own.

 

from United Packaging Supply
Specialty: Paper & packaging
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

DDI learning

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The "Salesperson Dashboard" page is excellent. Easy to look at open orders and backorders. Also beneficial to see whats in billing.

Likes Least

"Salesman Commissions" page seems old school. The fact that I can only "view" or "print" is really frustrating. Also, it should be categorized by date and not by alphabetical order of first customer.

Recommendations

Make sure your sales reps know how to view their orders, their backorders, their billed and non-billed orders, etc. It will save them a lot of time once they know how to use it.

 

from United Packaging Supply
Specialty: Paper & packaging
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

DDI learning

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The "Salesperson Dashboard" page is excellent. Easy to look at open orders and backorders. Also beneficial to see whats in billing.

Likes Least

"Salesman Commissions" page seems old school. The fact that I can only "view" or "print" is really frustrating. Also, it should be categorized by date and not by alphabetical order of first customer.

Recommendations

Make sure your sales reps know how to view their orders, their backorders, their billed and non-billed orders, etc. It will save them a lot of time once they know how to use it.

 

from Colman-Wolf Supply Co.
Specialty: Janitorial & sanitation supplies
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Smooth Transition

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The ease of building items, searching for items, and processing orders.

Likes Least

The fact that when an order looks to be completed, but still shows up on my "OPEN ORDER" report.

Recommendations

Make sure to ask plenty of questions and take your time in the learning process.

 

from Colman-Wolf Supply Co.
Specialty: Janitorial & sanitation supplies
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Smooth Transition

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The ease of building items, searching for items, and processing orders.

Likes Least

The fact that when an order looks to be completed, but still shows up on my "OPEN ORDER" report.

Recommendations

Make sure to ask plenty of questions and take your time in the learning process.

 

from S&S Incorporated
Specialty: Paper & packaging
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Distributors Deserve DDI

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

DDI is forever changing with the times. The mobile revolution and ease of access are upon us, and DDI is following suit with their CRM features and mobile capabilities. Recently we were able to get rid of our other CRM and downsize into one software. This made it extremely easy to have our inside and outside staff communicate better.

Likes Least

I wish that DDI had a customer import feature like it's product import feature. This would make importing leads and customer information easier. But, I know that DDI listens to its users and is constantly making changes to better fit their customers. I may see this feature in future upgrades.

Recommendations

Cross train employees in all features of DDI. It has helped our organization understand the capabilities of the system and how changes made will affect other departments.

 

from S&S Incorporated
Specialty: Paper & packaging
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Distributors Deserve DDI

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

DDI is forever changing with the times. The mobile revolution and ease of access are upon us, and DDI is following suit with their CRM features and mobile capabilities. Recently we were able to get rid of our other CRM and downsize into one software. This made it extremely easy to have our inside and outside staff communicate better.

Likes Least

I wish that DDI had a customer import feature like it's product import feature. This would make importing leads and customer information easier. But, I know that DDI listens to its users and is constantly making changes to better fit their customers. I may see this feature in future upgrades.

Recommendations

Cross train employees in all features of DDI. It has helped our organization understand the capabilities of the system and how changes made will affect other departments.

 

from Caravan Packaging Corporation
Specialty: Paper & packaging
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

DDI is a breeze to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I have been with Caravan Packaging for a month, the company launched DDI 6 months before I started and I can honestly say training on the job has never been easier, I've used many different systems but never one so user friendly. There are so many different ways to navigate to the same screen and the help index "is actually helpful!". I've also heard a lot of feed back from other employees that were here before me that DDI has saved so much time, no longer having to use handwritten Invoices and now routing orders to the trucks for delivery is a breeze. Also communication with customers has increased, we can now email or fax them their invoice with just a few clicks. Thank you DDI team for helping this small company in a BIG way.

Likes Least

I really don't have much to say here, I have had difficulties with Reports, especially the Advanced Report Writer, however I believe with time and further training I can become an expert at generating any kind of report.

Recommendations

At first I was overwhelmed by the amount of screens we used daily, but with time and training I found out how seamless DDI System really is, once you've got the hang of it you can flow from one screen to the other easily, helping me do my job faster and better.

 
 
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