Epicor Distribution Software


 

Epicor Distribution suite portfolio includes the two distribution systems Prophet 21 and Eclipse. The software offers a complete set of solutions for distributors to manage their business from a single system.

Epicor Distribution suite provides applications for purchasing, order management, accounting, transportation management, and inventory management, as well as other modules. All of these modules are brought together to form a single solution that can serve a distributor of any size. The software is appropriate for distributors in electrical, plumbing, HVAC, fluid power, fastener, medical and petroleum industries, in addition to several other industries.

The software draws from multiple applications at once to make the software more usable. For instance, financial information such as credit and accounts receivable data can be viewed on the same screen that orders are entered into. Epicor Distribution also allows for warehouse information to be accessed using purchase order numbers, allowing for inventory to be easily located and shipped after purchase.

 

Epicor Distribution - Purchase Order
 
  • Epicor Distribution - Purchase Order
    Purchase Order
  • Epicor Distribution - Customer Shipment Entry
    Customer Shipment Entry
  • Epicor Distribution - Material Request Queue
    Material Request Queue
  • Epicor Distribution - Epicor Tracker
    Epicor Tracker
  • Epicor Distribution - Order Entry
    Order Entry
  • Epicor Distribution - Handheld Screen
    Handheld Screen
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Linux, HP-UX, Unix, Web browser (OS agnostic), Windows 2000

27 Reviews of Epicor Distribution

 

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Software Advice Reviews (25)
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Showing 1-20 of 25

Charlee from Norfolk Wire
Specialty: Other goods
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Takes a minute to understand

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

P21 has a lot of room to grow, it is great bare bones, and definitely a company you have to be patient with.

Pros

many features, room to expand, personalization, lots of networking options, helpful forum, multi functional

Cons

pricey, not intuitive, to take the learning courses it costs more money, features come with a basic versions and a "premium" paid for version, such as dynachange and crm

 
 

Justin from Blend Supply
Specialty: Other goods
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Excellent software for mid-sized distribution companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Epicor provides phenomenal support for their products. The Prophet 21 GUI (graphical user interface) is easily learned by users, even the most non-tech users.

Cons

Determining which format (web based, hosted, self hosted) to purchase can be difficult to determine. The price breaks for user license is very expensive.

 
 

Derek from Transply, Inc.
Specialty: Industrial machinery & equipment
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Easy to learn, use and expand

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We can have a new employee functional in under a week. Support is great. Extensibility allows us to customize what we need. Always room to expand, no constraints.

Cons

The software seems to crash easily. Slightly quirky in terms of the software being very rigid (you can't do some things on the fly that would be beneficial).

 
 

Lynn from Northwest Electrical Supply
Specialty: Electrical supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Windows user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Anyone who is familiar with Windows based products will have an easy time learning the interface.
The SQL database makes it easy to retrieve information.
The screens and security are easily customizable by role or user
There are numerous third party products that work seamlessly
numerous tools available for inventory control
Advanced demand forecasting tools

Cons

handling of customer deposits is clumsy
not particularly retail transaction friendly
needs to have a mobile credit card interface.

 
 

Aaron from Icon Distributing
Specialty: Janitorial & sanitation supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Prophet 21 Excels at Distribution Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prophet 21 has been a great ERP solution for us that has had a profound impact on our efficacy. We have also been able to reduce inventory substantially by using Prophet 21's inventory management tools.

Pros

Ease of use. Prophet 21 application designers have put a lot of thought into making Prophet 21 simple to use yet powerful enough to meet the demands of thousands of distribution businesses.
Open database. I love the open database architecture. It allows me all the functionality I need to write custom reports for my business.
Fits a wide range of business requirements.

Cons

Lots of stuff in there we just don't use.
Can sometimes be slow aggregating data.
Artificial limit on the number of windows that can be open in the software at one time. Most computers today are more than capable of handling a much higher limit.

 
 

Sharon from Century Equipment
Specialty: Other goods
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Epicor Prelude

Ease-of-use

Functionality

Product Quality

Customer Support

We have used the Prelude product since 1995. It has served us well over the years but is no longer in active development. Had all the integrated features we needed at the time. Real time, Order Entry, AR, AP, GL, Inventory, Purchasing. Pay a lot in support fees that supposedly went towards development, but new modules have to be purchased. Only basic enhancements integrated with upgrades.

Pros

Real time (as opposed to batch processing) based software solution with integrated modules. No redundant data entry needed. Visibility of data available throughout the company.

Cons

Have lost the majority of good people with working knowledge of the product.
Not in active development.

 
 

Javier from MANESA
Specialty: Industrial machinery & equipment
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Excellent ERP Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has several things to point out. Has an advanced EDI Module, some other modules for accounts, clients but the best part is its production module.

Pros

Its production module.

Cons

Not very user friendly, excessive steps to make one thing.

Advice to Others

If you're not in Latin America, buy this product. They have a very limited support team in Latin America.

 
 

Bonni from BO
Specialty: Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Rudest Employees and Horrible Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had their software for 8 years, and every time I have had to call I have had the worst experience. You cannot call and get tech help you have to leave a message, and that message usually isn't returned for at least 24hours even with a system down. They have discontinued my software and while they will still charge me for it, they refuse to even answer a simple question without being rude and condescending. Even before they discontinued my software I still had multiple problems their tech support. I rarely write bad reviews but the last contact I had with this company was so unprofessional.

Advice to Others

Find a different company, you may like the software they provide but if you ever need help you will not get it.

 
 

August from Dakota Fluid Power
Specialty: Other goods
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Filled with features but slow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The vast amount of features allows it to be compatible with many different business models throughout several industries which can make it a little over complicated on what to do via data-entry as your company doesn't use every single piece of functionality and you have to fill in the appropriate area for what your company is using as there are allot of fields and tabs that you could have to update. So it can produce very detailed information if allot of the fields are utilized. Speed is a huge concern with this software as it has multiple layers of programming on top of an outdated platform that makes the data entry workable but painfully slow once you get used to running the software.
I am not part of the financial portion so I only gave it one star because it wouldn't let me erase and make it no stars.
See Advise to Others for more details.

Pros

Scale-ability and the capability to mold to a lot of different companies business models.
The Purchasing/Forecasting functionality is top notch and very mold-able to any purchasing model ranging from central purchasing down to individualized seasonal items. Once set up it will let you get away with a smaller procurement department as the system will tell you what you need to order.
The vendor is good about fixing issues quickly but sometimes difficult to distinguish between an actual error and a company specific business process.
There are a ton of purchasable add-on's from the Vendor them-self along with even more third party add-on's that makes this a wonderful software if you have the money and skilled personnel to support it.

Cons

Scale-ability and the capability to mold to a lot of different companies business models. Since this software can mold to a large variety of business models it can make training difficult and long due to the complexities of the software's advanced features. This also makes data entry combersome as you have to know what fields to enter depending on what functionality you are using.
Slow to implement vendor driven Idea's Network from user ideas.
The product feels extremely slow once you get used to running the system and is glitchy because of the method chosen to release updates and advancements. Developers run a continuous improvement program with multiple releases a year so as they are designing new features at the same time they are cleaning errors and glitches rather than waiting a long time for advancements and a rock solid release. This could also be considered good and bad if you need an advancement, you don't have to wait!
The companies move to have the first level of support go to India can lead to frustrations because of the communication blearier along with the new support teams are not yet very knowledgeable with the software and the level of experiences with the software is still being developed

Advice to Others

Recommendations are in order of robustness in each area of business.
Purchasing - Very Strong
Distribution - Very Strong
Sales - Strong (Does not currently have a "true" Point of Sale Module / No security for sales pricing over-rides)
Pricing Sales/Purchasing Structures - Strong (Does not show % discount for orders / Rebates are cumbersome)
Service & Maintenance - Strong to Medium: Needs a lot of work for differences in business models for Service. Scheduling a service is a challenge.
Manufacturing - Light: When they mean light manufacturing they mean it. Not a CNC type manufacturing add-on. They are currently working on a scheduling functionality that will help a ton but would still be a lot of work to run a large caliber manufacturing facility using this add-on. Some things are nice and some other are horridly missing. There is better software that handles manufacturing easier.
CRM - Thumbs is half down: Can get away with the baseline functionality and better with some customization but a purchasable integrated add-on's make's a world of difference!
Reporting - Baseline: Thumbs Down - Need to purchase add-on if you want any business oversight and strong reports. Someone with Highly developed SQL and or C++ Skills recommended. Crystal skills is a bonus. Can get away with middle of the road knowledge in those areas but the highly developed skills make a world of difference in molding your business processes.

 
 

Anthony from Y2K Fluid Power
Specialty: Other goods
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Greatest Software of the century

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think with the integration, tools and overall capability to handle multiple business needs and the flexibility allows for more efficient business decisions and processes

Pros

Flexibility

Cons

Specific Needs Integration

Advice to Others

Buy this product it will work for 98% of your needs which will be much more than any other software can provide

 
 

Charles from Sheppard Enterprises, Inc.
Specialty: Janitorial & sanitation supplies
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Wholesale in a tough market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a redistributor of janitorial and sanitation supplies in the mid-Atlantic region of the U.S. Our business model, while very successful for us, requires that we have access to, and the ability to manipulate data in unusual ways and Epicor Prophet 21 gave us the flexibility to do that. Because of its complexity and comprehensive nature, it can be a little intimidating to new users, but by incorporating many standard paradigms, it's never been a problem to train users or adapt the system to keep us performing at optimum levels.

Pros

As an open database product, we have complete control over the information. When we have run into any issues or had questions, the support staff has been stellar.

Cons

Full functionality may only be achieved with the addition of other products which come at a cost and may not integrate perfectly.

Advice to Others

Be ready for a serious commitment of effort and expense to get Prophet 21 working to its best potential.

 
 

Dawn from Nunya Business
Specialty: Paper & packaging

September 2016

September 2016

Not quite as promised....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

SQL databases are fairly easy to work with. Other than that, there's a lot of frustration.

Likes Least

Promises were made by the sales team that could not be met; reporting was not as promised (you mostly need to create your own using Crystal or Excel, and need an sql query writer for the more intricate ones).

Recommendations

If you can't demo it to your exact needs, don't buy it.

 
 

genera from 7west management
Specialty: Automotive
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

ecommerce catalog

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Epicor is one of the top catalog providers in terms of automobile parts, even though its quite expensive but they have proven to have the best data in the industry. I've tried a couple others but Epicor hands down has the best catalog system out there to date. They have logged many decades of data pertaining to everything for a vehicle.

Likes Least

price! They price is far too expensive, Epicor knows you NEED their catalog to do business via ecommerce. You get assigned a sales guy who's mission is to sell you their cloud service, catalog and other cool features that your business may or may not need. Only utilize the software based on your business needs, tailor make it to fit your budget and work best for your company.

Recommendations

To become more flexible with clients, I run an ecommerce site we do not sell every aftermarket part under the sun. I should only be liable to pay for data that I carry on my site. We shouldn't be forced to spend money on a full catalog if we do not use a full catalog

 
 

Barbara from Automation Direct
Specialty: Industrial machinery & equipment

August 2016

August 2016

Prophet 21 is a workhorse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The Prophet 21 development and support staff are very knowledgeable. Many of the folks have been there a long time, employee retention is great and the knowledge is very useful.

Likes Least

some of the import functionality and the inability to add fields to the import mappings

Recommendations

Take your time evaluating the software, Prophet 21 has a tremendous amount of functionality with the extensibility products like dynachange.

 
 

Kevin from National Energy & Light, Inc.
Specialty: Other goods

July 2016

July 2016

A well known well developed software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This software is one that many people have heard of so its easy to refer to and find support online for. It has a wide range of functionality making it a useful product for a massive amount of companies.

Likes Least

This product is super expensive. You are paying for the brand, everyone has heard of it. Profit 21 is an incredibly powerful tool but because its made for so many different types of companies there are a lot of functions that you don't need. This makes the interface really busy.

Recommendations

This is a great benchmark program to get an idea of what this type of software can offer but I would do more research to see if its really the right fit for you. This program in my opinion is more suited for large corporations with a vast amount of employee's. The return on investment from the functionality of this program would only be offset if you were a massive company with multiple locations.

 
 

Luke from Sentry Fire
Specialty: Plumbing & HVAC

June 2015

June 2015

It will be a long process but so far it is looking very promising!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very knowledgable. Sales team knows the product very well. You can see that a lot of thought and effort has went into the programming of this software

Likes Least

This is not a cheap product. But it is great value for what you are getting

Recommendations

Do your homework and find something that suites your needs

 
 

Laurencio from Process Design and Parts
Specialty: Food & beverage

December 2014

December 2014

Buyer beware

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It appears deceptively easy to use, but only after you become intimately aware of tab locations and features, and it has a somewhat pleasant GUI. Actually, there isn't much that I really like about it.

Likes Least

It has noticeable shortcomings, such as the inability to reference two or more items as one general preferred item. In other words, if you have the same item that is called 3-4 different item names depending upon the manufacturer of the item, it doesn't allow you to establish the preferred item, and we have been told this feature is a few versions away. The shipping address on POs is often incomplete because the user very often runs out of available space, yet typing in the order screen doesn't do the same thing. The most aggravating feature by far is the customer quotes.The software expressly forbids you to dictate a vendor other than what the system has established as the preferred vendor. It absolutely excludes the option. So what happens is that the order has to be changed to another vendor when processed. If you forget to do this at a later date, you can literally cost your company hundreds or thousands of dollars because the wrong vendor was given the PO.

Recommendations

Buyer beware. Look at available options unless it's being forced down your throat, which is what happened in my case.

 
 

Patty from Standard Supply and Distribution Co Inc
Specialty: Plumbing & HVAC

December 2014

December 2014

Prophet 21 ranks highest on the software I've used in distribution.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

What I like best about Prophet 21 is that is is SQL based, which gives you massive ways to get to the data for development and analysis. For the end user, the flow through screens is similar across the modules, making learning and supporting easy.

Likes Least

Some of the add-on tools are a little under developed at roll-out for my liking. They are great ideas, but the under development has slowed our roll-out of the add-on.

Recommendations

If you are in the distribution industry, this product is definitely worth reviewing.

 
 

Jason from Employee-Owned Holdings, Inc.
Specialty: Industrial machinery & equipment

December 2014

December 2014

Epicor (Prophet21) Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's an excellent out of the box distribution software. Epicor seems to have thought of every thing to meet distribution needs and included it in a tidy package.

Likes Least

We are using the P21 suite which is catered to distribution, but we also have a fair amount of manufacturing with other entities and value-add production. Sometimes the production module can be cumbersome.

Recommendations

Make sure you evaluate every part of your business and ensure the application consultants have a solution that would be easily adapted to your processes.

 
 

Max from Wholesale distributor
Specialty: Electrical supplies

September 2014

September 2014

Very displeased

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It does have fair record keeping and failsafes.

Likes Least

There are lots of bugs. It does things when not prompted to do them.

Recommendations

If you run into this system and have to use it, plan to have some headaches for at least the first six months.

 
 
 
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Warren from TriState Industrial

April 2017

April 2017

Midwest regional manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the concept, like the capacity and future upgrade but implementation was difficult . Personnel presenting the product was very knowledgeable.

Source: Capterra
 

Aaron from Black Electrical Suply
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Epicor Eterm/Solar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We would recommend this software to other distributors in the electrical field. We have used the system for over 8 years with no major problems.

Pros

Speed

Source: Capterra