Hatchbuck Software


 

Hatchbuck is a sales and marketing solution designed for small to midsize businesses. The integrated solution offers combined sales automation, marketing automation and email marketing features. Hatchbuck is a good fit for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and more.

Hatchbuck includes features to help users more effectively maintain and track both prospective and existing clients. Contacts can be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward “drag and drop” form builder.

Hatchbuck offers a robust library with 450 email templates that can be used directly or can be customized using the software's template builder. Users can set up automatic emails to specific groups of contacts and track the progress of campaigns. The software runs on both Mac and PCs, and can be accessed via any device with Internet connectivity, including iPads.

 

Hatchbuck - Campaign
 
  • Hatchbuck - Campaign
    Campaign
  • Hatchbuck - Contact detail
    Contact detail
  • Hatchbuck - Contact list
    Contact list
  • Hatchbuck - Deals
    Deals
  • Hatchbuck - Email templates
    Email templates
  • Hatchbuck - Form submissions
    Form submissions
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

115 Reviews of Hatchbuck

 

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Software Advice Reviews (39)
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Showing 1-20 of 39

Reno from KTU
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use in general. Easy to transfer between excel and Hatchbuck and vice versa. Easy to learn and great support and training

Cons

I haven't used any other products, so I can't make any comparisons. But as far as I can see so far, there are no cons.

 
 

Chelsey from Compass Advisors
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Hands down, the best CRM system I've ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We previously had three systems holding three separate sets of data: Zoho CRM, Membrain, and MailChimp. Now that our data is all together, we're already starting to make it work for us, instead of us working with it. As we're further into the program as well, and we've executed some campaigns and targeted emails, we're getting to know our database. The tag feature is amazing, and helps to give a more real-time picture of where our prospects are at, whether they've been browsing the website, what pages they've visted (and multiple times), etc.

Pros

The support, hands down. The team at Hatchbuck is amazing, and has answered all of my questions promptly, and helped me to think creatively about how best to use the software. I also love the automation available - the ability to trigger emails, campaigns, tasks, reminders, and deals based on contact actions. The new built-in advanced filtering system is great and makes it easier than ever to segment our database based on location, tags, whether they have an email address or not, and more. We've also used the email reporting to our advantage, helping us to get to know our contacts - what they interact with, what they click on, what they do and don't care about - our database has new life!

Cons

As we've been in the system more, we're finding that we're not using the "deals" tracker tool as effectively as we could, simply based on the fact that for our specific line of business, we could easily use 3-4 pipelines separately. (We are M&A Advisors/Business Brokerage Advisors, and so we have separate pipelines for Sellers, Buyers, Clients doing Exit Planning, and Valuations). If we were given the ability to have multiple Deals pipelines, it would immediately enable us to keep track of that pipeline.
Additionally, if I could change a couple things, like the ability to automate contact notes within the record the same way that other things can be automated, I would, but this is such a minor thing that I wouldn't count it as a dislike.

 
 

Neal from My Contractor's License
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Hatchbuck makes work easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I'm pleased with hatchbuck. I tried a lot of CRM programs. I think hatchbuck has the best bang for the buck.

Pros

It's easy to use, flexible and intuitive. The interface is simple. The latest version includes a new dashboard with lots of information available instantly.

Cons

Sometimes support seems a little lacking but that could just be because I didn't word my question well.

 
 

Alissa from Worth Clark Realty
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good features, poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

- Easy to use
- Great user interface
- Robust email tracking and reporting
- Social media integration allows you to put a face with a name

Cons

After being promised excellent customer service, we've received anything but that. There is never an available rep to answer the phone, and it's difficult to get customer support to validate any bugs or errors you are receiving. It takes multiple emails to the support address to get updates on pending issues, if you get a response at all. Our team has had to troubleshoot more issues than we've actually been helped with, and none of our requests and suggestions on improvements have been taken seriously.

 
 

Susan from Atomic Revenue
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

You Won't Be Disappointed With Hatchbuck!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd recommend Hatchbuck to anyone looking for a sleek, easy to use platform that handles both your CRM and Email Campaigns.

Pros

I love the ease of creating email templates, especially with the new update, and being able to track their success as soon as they are sent out. I primarily use it for creating email campaigns and tracking contacts who click through. It's a very organized system with ways to easily find contacts and emails. While the older version definitely had some kinks, I think they did an awesome job with the update I've found it much more user-friendly. Also it is a bit pricey, but it is a CRM and email campaign creator/tracking tool so I think it's worth it.

Cons

Again, with the old version, the email building templates were difficult to use, especially compared to MailChimp. Much improvement has been made to make the process much easier. It was frustrating to have to create new templates since the old ones were rendered useless. Sometimes it's a bit hard to navigate through the system, looking for the exact data or rare thing you might need or filter you might want, the good thing is their support is outstanding and always there to help.

 
 

Megan from Niko Partners
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

B2B crm + marketing automation in one place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've already recommended Hatchbuck to too many people in person.

Pros

The price is phenomenal for what you're getting in a single place. Other marketing automation tools cost /month and then you have to buy a CRM on top of that - HB makes it great to have everything in a single location. Their support is stellar and their feature set is really beautiful for SMBs.

Cons

They're still working through a lot of bugs. It can be frustrating sometimes, but they're still growing and improving so it balances out.

 
 

Michael from N/A
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Value Makes it a No Brainer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I thoroughly researched alternatives on the marketplace and when I chose hatchbuck, I was nervous the tools would be extremely limited. I'm glad that I couldn't have been more wrong. The tools are of a quality and ease of use that will help any small business grow.

Pros

Easy to use, extremely low cost, helpful support, effective tools that provide infinite customization and solid trackability, couldn't be happier with my decision.

Cons

Some minuscule design flaws but only marginally affect convenience and certainly don't affect quality of campaigns themselves. For example, there is no easy way to set maximum contacts on home page to a larger number.

 
 

Christoph from benchex GmbH
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Product Update 2017: untested, too many bugs, makes customers lose credibility as features simply do not work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Also, the relaunch did not bring the features which were somewhat announces, e.g. imap integration only possible for gmail as of now.

Pros

Very nice people in service, easy to use. Pricing is all right, looks nice, has some nice dashboard eye candy

Cons

Simply not reliable anymore, after the relaunch earlier this year, there are too many incidents where you are not in control of what hatchbuck is doing: e.g. unsubscribe doesn´t work: no confirmation that a user unsubscribed and campaigns do not stop, so unsubscribing users might get more emails from you. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah.

Also, automations set for users who subscribe sometimes do not properly work. Conditions are unclear. e.g. Opt-in process: an online form might be set on option in - but that doesn't mean that it actually triggers the necessary steps. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah.

Search (contacts) doesn't find contacts.

And - this made me really re-evaluate other options: there was this bug which made other customers´ dashboard appear in my log-in. So I saw all activities going on from another company which also is a hatchbuck user. this made me ask myself if other hatchbuck users at the same time see my stuff/ activities/ personal data of my customers....Again: Embarassing? Yes. Potentially causing credibility and even legal problem? yeah.

I do understand that there might be some issues after releasing a relaunch - however when it comes to processes which involve my leads/ customers and make us as a company look unprofessional (no opt-in, no unsubscribe, potential abuse of personal data of leads....) this is beyond any acceptable level and an absolute no-go. We are located in Germany and people are very sensitive about data protection and laws are very strict - we could get sued for each of the three points mentioned above.

 
 

Adam from SEMCO
Specialty: Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Really good value for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hatchbuck does everything well, just not great. It is a basic CRM that offers a solid suite of tools to help you manager your pool of customers. The best feature of Hatchbuck are the email marketing tools. Although a little challenging to grasp at first, the build your own template tool is a great way to create content and get it out in front of your customers in a quick and professional manner.

Pros

For what you pay, you won't find a better CRM on the market. For those who are just stepping into the world of CRMs, Hatchbuck is a great place to start.

Cons

As with a lot of CRMs, the number of contacts can determine the price you pay. Hatchbuck is a great value for small businesses, but once your contact list starts to grow, the price jumps considerably, which might cause you to look at other CRMs.

 
 

Brian from Midwest Foods
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Hatchbuck Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The integration was simple and the features are user-friendly. Very easy to just pick up and start using without much instruction.

Pros

Being able to drag information off excel right into the platform.

Cons

It is a little too simple at this point. It could have more functionality for the price we are paying.

 
 

Austin from The Voice Newspaper
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Aggressive yet Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hatchbuck is perfect for an in-depth sales strategy. It helps you figure out the ins and outs of what the buyer is wanting.

Pros

Real Time Dashboard.
Follow-up actions.

Cons

Limited Custom Reporting

Advice to Others

Create a wishlist of features, then go back and prioritize them and label them "must have" and "nice to have." For Hatchbuck's price point, you likely won't get everything you need, but everything you get will be a solid win. Consider not doing a full conversion of your existing database, and just bringing over A+ customers and prospects. Use the move to clean up your contacts and slowly add questionable contacts as you clean them up externally.

 
 

john from Prova Systems
Specialty: Software / IT

September 2016

September 2016

Great tool for folks looking for affordable Hubspot like functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We moved from Hubspot to Hatchbuck to reduce our monthly CRM costs. We found that Hatchbuck did more than what we could do with our basic Hubspot version for a lot less cash. Right now we have triggered email activities for customers based on a customer's actions which we would have had to triple our Hubspot spend to get. All in all we're quite happy with the tools.

Likes Least

I wish there were an app or a responsive website to access the data. It makes the tool cumbersome to release to outside sales folks who aren't at their desks all day.

Recommendations

I think it is always best to do a demo of the system. Test several systems to determine the features you really need and what are nice-to-have items. Then review your lists of likes and needs after the demo.

 
 

Tyler from EKR
Specialty: Advertising

August 2016

August 2016

A great CRM product for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Hatchbuck is an easy to use CRM that doesn't require a lot of time and energy to integrate into your already established database. The reports are easy to create and easy to understand.

Likes Least

At the time I began using hatchback it was still in the beta phase for many of the features and so the support offered wasn't as established as some of its competitors. I am sure they has since been improved.

Recommendations

Price isn't everything. You need to find the software that best fits your business needs. If you are looking for price alone you will likely not end up getting the features your business needs.

 
 

Anthony from Lifetime Dental Care
Specialty: Healthcare / Medicine

June 2016

June 2016

I have used this to help reinvite visitors to my BNI meetings.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy to self learn the basics. I self navigated to figure out how to use it. I was much easier than InfusionSoft which I had previously used.

Likes Least

I had a little trouble with importing images into a email design.

Recommendations

get a few tutorials first. It will help you get off to a faster start, especially if you do not understand how things are linked together.

 
 

Bruce from Focus on You Strategy
Specialty: Consulting

May 2016

May 2016

Dir of Ops - 3 months usage

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Getting immediately response to emails we send out. We can react appropriately!

Likes Least

Learning process is a bit long in the beginning stage. Once learned - no problem

Recommendations

The more you use this software, the better at using it you will be!!

 
 

Greg from Salus Telehealth
Specialty: Healthcare / Medicine

October 2015

October 2015

Hatchbuck; a Better Way to Connect and Track Your Prospects

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

In my experience using Hatchbuck, the one feature I like best is the immediate feedback I receive when someone opens an E-mail that I had sent. This helps me greatly to identify which prospects are most interested in my services and provides me with a good reason to follow-up with them and pursue discussions. This one feature makes me more productive and helps me manage my prospecting activities in a more efficient way.

Likes Least

I basically like everything about Hatchbuck. However, the front-end learning process takes a little while to become accustomed to how to navigate the program and reap the greatest benefits.

Recommendations

I would wholeheartedly endorse and recommend others to review this software program and take it for a test drive. The more you can use and experience its many features and benefits, the more you will see its value and how it can truly make you a more efficient and effective sales person.

 
 

Michael from Salus Telehealth
Specialty: Telecommunications

September 2015

September 2015

My Experience with Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ability to send out blast emails but keep the subject personalized. This is very handy when marketing and trying to get your information in front of thousands of potential clients. I also love the ability to track email statistics and keep an eye on what emails have the best responses and open rates.

Likes Least

Seems that a lot of the emails go into junk mail when coming from Hatchbuck. Even when hatchbuck emails me it goes into my junk folder. Additionally i would like to see a better way for potential clients to see who the email is coming from. Since i am on Hatchbucks server it will read on behalf of *(senders name) instead of from *(sender)

Recommendations

Explore your options- for us, Hatchbuck fit all of our needs. this might not be the same for you. Know what you want and then reach out so they can demo the software for you- the reps here are very friendly and great to work with- also very responsive!!

 
 

Tyson from Geo-Energy Services
Specialty: Energy

September 2015

September 2015

Great assist

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the marketing and CRM integration, it was perfect for what we do.

Likes Least

The number of users, we just needed 2, but it was 1 or 3.

Recommendations

Listen carefully to all the companies out there and find your best match.

 
 

Jeremy from SALUS telehealth
Specialty: Healthcare / Medicine

September 2015

September 2015

2 thumbs up for Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the fact I have unlimited users at a flat rate and that Hatchbuck is a basic CRM and email marketing platform in 1

Likes Least

Would like the CRM to have more features such as the ability to customize dashboard further

Recommendations

If you are looking for a basic crum that gives you the ability to personalized email marketing hatchbuck a great choice and affordable

 
 

Tim from Digital Signs Direct
Specialty: Manufacturing

June 2015

June 2015

2nd best ROI you can make! Seriously!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We looked at many other services, including Salesforce and Infusionsoft. Both of those offered a ton of features, 75% of which we didn't need, including the cost. We have found that Hatchbuck had BY FAR the best training, and the easiest interface. We have 1 dedicated employee running HB, and after 1 month, we have literally lit 20% of our ice cold leads on fire! Hatchbuck is like napalm for your sales leads. Gets them hot and keep it that way. We have learned that by staying in front of your customers, it at the least, allows you to stay in the game against your competitors. Prior to HB, we were MANUALLY SENDING EMAILS 1x1 via Gmail. We thought we had this under control until 75% of our cold leads had purchased from our competitor due to our lack of communication. If you are considering a way to build a relationship with every potential lead, seriously, don't hesitate!

Likes Least

The only thing we don't like is that they can't directly reply to the email form a campaign. Maybe there is a way, but we are only 1 month in.

Recommendations

Don't buy the expensive complicated software without trying HB! You will regret it. HB has a free trial and every one of our silly questions via telephone or email. This alone is the reason to give HB a shot.

 
 
 
Showing 1-20 of 76

Undine from HealthEconomics.Com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Hatchbuck is worth taking a close look at for your small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our small business started using Hatchbuck in 2016 after using Highrise as our Client manager for many years. Hatchbuck has so much more to offer the small business. The best feature is the ability to create email campaigns tailored for unique audiences and buyers. This feature lets us easily communicate and follow-up with buyers for our services and differentiate them from our reader audience.

The Hatchbuck staff was great at getting our team up to speed and is always there when we need them.

Pros

Great Value for the product

Cons

Sometimes you hit a bug in the system, but the Hatchbuck team loves feedback and keeps us informed of updates.

Source: Capterra
 

Donald from VCS

January 2017

January 2017

Good but doesn't integrate with Salesforce.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We liked the software but found it didn't integrate with salesforce.com which is our CRM. We ended up switching based on that problem.

Source: Capterra
 

Thomas from GrowthRocks
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Featured Loaded CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You get an amazing set of features on a kind of an ungly enviroment and on a medium price point. From email campaigns, notifications, tasks, to forms to tagging contacts, everything works smoothly. Integrates with zapier whick gives you lot's of things to play around and it also works great with wordpress too.

Pros

A good all in one solutions for a small-business CRM.

Cons

The UI and UX

Source: Capterra
 

Shah from Pitch Box
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great small business solution - Intuitive, feature-filled, clean interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are a lot of CMS platforms out there but this one is the one I've settled on because it has certain features that you need to pay a LOT extra for on larger platforms, such as click-tracking.

The name is kinda weird and I don't believe it's the cheapest solution out there, after all, there are others that are free. However, Hatchbuck makes it possible to set up sales funnels with ease, and without complicating things. The onboarding process is relatively simple - you don't need a degree to wade through it all and their customer support team is super friendly.

My only problem with Hatchbuck is that I don't use it more, which is my problem, not theirs. A great solution for small businesses that want powerful features without the hefty price tag of the CMS giants out there.

Pros

The interface, customer support and certain features that seem to integrate well with my sales process.

Cons

The price is a little high, especially if I want to add other users, like a VA to help me out, so I have avoided doing that and so not using is to its full potential.

Source: Capterra
 

Patrick from Patrick Paul Collins

December 2016

December 2016

Perfect for email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hatchbuck is an ideal software for anyone wanting to create an automated email marketing process. The software automatically scores every lead based on how many times a customer opens/clicks etc which is incredible software for creating sales leads for a telesales team.

Source: Capterra
 

Cara from Sportworx LLC

December 2016

December 2016

Great for business growth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system is easy to use and has a lot to offer any company. The training videos and session were very helpful in seeing how much benefit we can get from using it. There is a lot to the program, but that only makes it more beneficial.

Source: Capterra
 

Patti from HealthEconomics.Com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

High ROI Marketing Automation Platform - Made a difference to my business in 1 year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hatchbuck helped us attain a 15% increase in our sales and make my business marketing objectives less overwhelming, more targeted, and more individualized. We now have a way of segmenting our customer base, and nurturing leads automatically, freeing up sales rep time to focus on other sales.

Pros

Ease of use; automatic nurturing campaigns.

Cons

I'd like to be able to copy tagging associated with campaigns from one letter in the campaign to the other (copy the link-associated tags, etc.). I'd like to add 'sources' and other things from the customer interface, and not have to go out of customer view and into settings. Sometimes, the letter I create disappears. It's a bug.

Advice to Others

Use the resources from the Marketing Consultant at Hatchbuck. They are great.

Source: Capterra
 

Katherine from Headed2

December 2016

December 2016

A World Class Marketing and Managing Solution to Create Meaningful Relationships

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The entire Hatcbuck engagement process is world class! Starting with its marketing website to setting up our account and subsequent customer service, the Hatchbuck team has been responsive and the system is more powerful than I could ever expect! In addition to providing innovative and intuitive technology, Hatchbuck also provides great resources and guides that help to create a coherent strategy for managing emerging and existing clients. The Hatchbuck logic model for interacting with our contacts, including educating them on our products and services, makes our team more efficient and effective.

I researched a lot of CRM's that also integrate marketing features. I have previous experience using multiple systems for contact management, event management, and communications management, which was overwhelming and became a job to maintain. Hatcbuck includes all of this functionality accessible through a single platform. This is amazing, and I am happy I selected Hatchbuck to support our Marketing Team, Sales Team and Account Managers.

Pros

It is intuitive and is built upon a solid logic model.

Cons

It takes a little bit of time to understand all of the features available and how to access them. But, the videos and webinars help a lot!

Advice to Others

If you are looking for a single platform to manage contacts and communications then this is the right solution. Hatcbuck is not just a vendor, it's a business partner.

Source: Capterra
 

Karl from Wellspring Search, LLC.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Outstanding Customer Support and Functionality You Can Use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Onboarding & Support

I've had a stellar experience with Hatchbuck from the initial demo, and most importantly through to onboarding and getting the system configured.

This is a standout part of the Hatchbuck offer, especially after coming from a larger automation platform.

Functionality & Ease of Use
You don't get all the functionality you are likely to have compared to say, Marketo, but what you do get is eminently usable and capable almost out-of-the-box.

I would like to see an ability to integrate with Outlook, as we miss the ability to send tracking emails individually directly from our Outlook client, but it's not a dealbreaker.

Price
This was a big issue for us as we operate a relatively large universe - Hatchbuck's pricing structure allows me to run a universe that size without hitting me for increasing levels of charge (unlike Hubspot or Marketo, whose price-per-unit seems to increase as you scale).

Pros

Simple to use, easy to configure, and can get to work and ROI fast.

Scales easily with pricing not restricting records you put into it.

Cons

Some functionality you may be used to is not present, such as Outlook plugins.

Advice to Others

If you are looking for a marketing automation workhorse that will get things done without the frills, this is a good pick.

I road tested Hubspot, Pardot, and used Marketo - none could compete, and Hatchbuck delivers the real value in marketing automation we were looking for.

Source: Capterra
 

Jeff from Kitchen Tune-Up Mainline, PA
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Best bang for the buck in the CRM marketplace!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a long time user of other software, I can't believe how many capabilities come out of the box with Hatchbuck. It's easy to use, easy to configure and my users love the system!

Pros

ease of use and value

Cons

Could use some additional reporting capabilities and customizations
really needs a native iPhone app or better functionality in a mobile browser.

Source: Capterra
 

Rebecca from Sarasota Dog Wizard

December 2016

December 2016

Great Small Business CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hatchbuck is a great CRM for small business needs. We started using it about six months ago and though there are some small areas where the functionality isn't exactly what we would want, it's given us a great leap into a new level of marketing. The platform itself is easy to learn and very user intuitive, and the customer service has been phenomenal.

Source: Capterra
 

Mercedita from Montage Marketing Group

December 2016

December 2016

The Product is Good and the Customer Support Makes it Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hatchback customer support is the most responsive I have experienced when today is all about automation. Hatchuck doesn't just sell you a platform and then walk away leaving you hanging having to pay additional costs for training, transition, and maintenance. They hold your hand through training, accept calls when needed, are generous about giving their time and follow up with additional information so that you get the whole solution.

Source: Capterra
 

Jen from TRYYou Wellness LLC

December 2016

December 2016

Entrepreneur: Third Growing Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've just launched my third business of my career. What I would have given to have Hatchbuck when I opened my first? Such an easy to use + relevant marketing machine for a growing business! It provides all the automation & functionality I need without wasting my time with bells & whistles that don't deliver. The support team IS AMAZING! I feel like Hatchbuck wants my business to succeed as much as I do! I get just what I need over the phone + videos + helpful links to walk me through anything I might want to dig deeper into. The company is extremely organized and professional. And the price is more than fair for what they deliver. And the more I grow, the system will grow with my team and vision. Couldn't say enough about how happy I am with my decision. It's a no-brainer to partner with Hatchbuck.

Source: Capterra
 

Bill from GrowthRocks
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Needs more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using hatchbuck for a while now, and although their customer support is good enough, the product itself lacks several features and needs many improvements in order to be able to compete with some of the established alternatives like Hubspot.

Cons

Lacks features, has some bugs

Source: Capterra
 

Dana from SGEi

March 2016

March 2016

Hatchbuck is very user friendly!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Lindsey has been so great and patient while we are setting up our systems and processes. Her training is easy to follow and Hatchbuck has been very user friendly and easy to train our staff.

Source: Capterra
 

Matt from Tech Comm Tools

February 2016

February 2016

Hatchbuck is the most responsive company I deal with

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

From signup (including a call with the founder of the company) to setup, to implementation, this is an incredibly intuitive system.
I was able to easily import contacts from my previous CRM, set up targeted emails, and feel comfortable about moving forward.

Source: Capterra
 

Phil from LA Vie Executive Health

February 2016

February 2016

great tool- how did i ever live without this? oh yes, Excel.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Still new, still learning.
So far, very user friendly.
not seeing anything lacking, yet.

Source: Capterra
 

Amy from Full Contact

February 2016

February 2016

Great Product with Great Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Hatchbuck is great - exactly what my mid-sized agency needed to track our marketing activity. After years of being frustrated with Salesforce support staff, working with the team here was a breath of fresh air.

Source: Capterra
 

Jim from JT Reliable Resources

February 2016

February 2016

Great but room for improvement

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Love this product. For the price it is as good as it gets. Would like to see an App as well as the ability to add a form into an email. Add these two options and it is 5 stars all day!!! Customer service is phenomenal and the introductory coaching sessions are great. Lindsey Stroud did a wonderful job getting me up and going!! Thanks Hatchbuck.

Source: Capterra
 

Sarah from HIPAAtrek

February 2016

February 2016

Hatchbuck as a Lead Warming Tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our product relies heavily on customer education - Hatchbuck makes the process of educating our customers so incredibly simple! The ability to track which articles are read more frequently is an absolute God-send. The web-page tracking and online forms helps us to convert web visitors to customers as well as helping us to market our webinars simpler (we can even push it out on social media!). We have tried several other tools before landing with Hatchbuck, we can't imaging how difficult our marketing efforts would be without them! HIPAAtrek loves Hatchbuck!

Source: Capterra