Klaviyo Software


 

Klaviyo is a cloud-based email marketing solution for e-commerce businesses of any size. Key features include integration with a variety of platforms, audience segmentation and performance reporting.

Klaviyo allows users to send out targeted email campaigns based on metrics such as purchasing and viewing history and how customers have interacted with past emails. The solution offers integration with tools such as e-commerce platforms, payment processors and marketing tools which allows users to centralize data from a variety of sources.

Using the reporting dashboard, users can measure performance based on metrics such as recently ordered items, refund requests, visitor activity and revenue generated by email marketing campaigns and advertising campaigns.

Klaviyo is available as a monthly subscription with pricing that varies based on the number of contacts. The solution is free for users with less than 250 contacts. Users have access to email support and a knowledge base of documents and guides.

 

Klaviyo - Email template editor
 
  • Klaviyo - Email template editor
    Email template editor
  • Klaviyo - Flow creation
    Flow creation
  • Klaviyo - Best practices
    Best practices
  • Klaviyo - Dashboard
    Dashboard
Supported Operating System(s):
Web browser (OS agnostic)

58 Reviews of Klaviyo

 

Start your review of Klaviyo

Click to start
http://www.softwareadvice.com/email-marketing/klaviyo-review/
Software Advice Reviews (1)
More Reviews (57)

Showing 1-1 of 1

Fortuna from It Really Works Vitamins
Specialty: E-commerce
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Excellent capability but complicated to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I also had to make a real fuss to get a human being to help, I had to insist on a team member calling me to guide me through the steps as I was having so much difficulty in getting my issue sorted!

Pros

Klaviyo carefully segments mailing list subscribers and allows you to market directly to people according to their behaviour

Cons

very complicated! unlike shopify or mialchimp there is no live chat and so you cannot quickly get the answer you need. You have to email them, wait for a response. If like me, you're not exactly a technophile, you will find it extremely difficult to navigate the support documents and fix your support issue. I also had

 
 
 
Showing 1-20 of 57

Ryan from Ryan Turner
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great product! Easily made my investment back within a couple of days

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased lifetime customer value

Pros

Without a doubt the most advance email platform for Shopify. Unrivaled in the market - the automation is really excellent and deliverability so far has been great!

Cons

Only been using it for 3 weeks, so no cons to report so far. Everything seems very well designed to help you get the most out of the too.

Source: Capterra
 

Kristen from Propel
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Klaviyo is a basic drag and drop platform that allows me to create emails for my email campaigns

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

able to easily create html emails

Pros

I like the ability to create and clone email templates, the HTML export function, the centralized access, I like a lot of the customizations

Cons

It often glitches and freezes, for example will freeze and time out when you try to login. The platform sometimes creates funky code

Source: Capterra
 

Philippe-Olivier from Teangle

July 2017

July 2017

I used to use Mailchimp, Klaviyo Has Dramatically Increased Our Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of Use
Great Analytics
Setting up automated flows is super easy and is a sure way of increasing your sales

Cons

So far I have nothing to say. It is slightly more expensive than mailchimp however you get what you pay for.

Source: Capterra
 

David from Babytown Australia
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use, Exactly the email automation software I am looking for, Good customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More return customers

Pros

Flow, I can define a lot of different flow for handling all the conditions of my new subscriber or paying customers. Another thing I like is products block under template design function.

Cons

Price. :) If possible can make a bit cheaper... My subscribers list expands very fast and I am worry about the price.

Source: Capterra
 

Valerio from Ava AG
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great automation flows, not the best set up for multi-shopify clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Klaviyo has one of the best automation flows set up for the price we pay. The wysiwyg editor and the source modifier work perfectly together - great stuff!

Cons

Not being able to link multiple shopify accounts with only one klaviyo account is a big minus - this might be a problem, as soon as we grow bigger and have to add new currencies.

Source: Capterra
 

Jodie from Cybercartel International Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Simplified ESP with all the necessary integrations! Great segmenting and amazing customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to automate our email campaigns, and very detailed breakdowns of campaign performance as well as contacts. We have been able to narrow down our subscriber list to the most loyal and our least loyal customers, as well as create campaigns to drive traffic back to our website based on analytics within Klaviyo.

Pros

Their basic templates are a no-frills way to make sure you're taking full advantage of your email lists. With automation as well as blast sending capabilities, plus outstanding customer service skills - seriously, I email our rep and get responses within minutes - it's a no brainer, especially if you're working with a smaller email list.

Cons

The ability to design and utilize HTML based templates is a bit shotty. The web-forms feature can be difficult to understand - different forms send to lists vs segments, flows.

Source: Capterra
 

Alexei from Eventige Media Group
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

One of the most amazing ESP's I have ever used. Incredibly powerful and intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Klaviyo E-Mail Marketing is designed to keep your stress levels down, value up, and make you look good in the process. As an agency powering 100's of client accounts, our responsibility is to consult our clients on the best eco-system of marketing tools, processes, and platforms. Klaviyo fits into this eco-system as a "No Brainer" component that any SMB or Mid-Market Company can use successfully from Day 1.

Source: Capterra
 

Mark from John's Crazy Socks
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We switched from another service to Klaviyo for our Shopify Store and are glad we did.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us build our customer list and then helps us communicate with our customers. We can segment our customers and deign appropriate communications for them.

Pros

We love the ease of use and comprehensive options for campaigns and work flows. It is easy to set up and then the analytics let us track the effectiveness of our campaigns and flows.

Cons

While the email support is good, it would be good to be able to speak to a support person when necessary.

Source: Capterra
 

Lucas from ALIVE Boutique - A Little Vegan Boutique
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Klaviyo is like Mailchimp for Ecommerce. On steroids.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More, free traffic coming from Email. Social Media is cool, we get it. They have live videos and stuff. But where will Instagram be in 2 years, what about Pinterest/Snapchat etc? You'll never know. Your Email list, however, is here to stay. Klaviyo will help you nurture it and make the most out of it.

Pros

I think their product recommendation of products is very good. We all know the value of retargeting and with Klaviyo you can show either your most popular products in your weekly or daily emails or you can even show personalised product recommendations. This will result in higher open rates and CTRs in the long run. Give it a try and see for yourself, it's a powerful tool.

I also love the email flows, once you set them up (I upgraded from the free Mailchimp version) you'll see a lot more (practically free) traffic coming from Email to your shop.

All in all a great service, you'll see an uplift very quickly. last but not least: I LOVE it that they're constantly improving it further (latest addition are customised coupons for every user)

Cons

the management of profiles and users can be a bit tricky although you'll quickly grasp what it is all about.

Source: Capterra
 

NAomi from Spiritualemporium.com.au
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

As a new user I was able to learn quickly how to use Klaviyo to get more sales for my online store.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and easy to learn. I was able to analyses the data provided by Klaviyo to improve sales on my online store.

Cons

I would love Kalviyo even more if you could create email designs like on Canva. Integrating pictures a text and special effects to produce outstanding emails to my customers.

Source: Capterra
 

Lynn from The FURMO Group
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

So much better than MailChimp, thank god.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The breadth features and intuitive user interface put this miles above MailChimp and other email marketing softwares that I have used as a web designer and a marketing creative. What really makes it stand out

Cons

It's conditionals (the "if/then" type statements used to build filters for email targeting) have always been a little lacking for me; I can never get quite as specific or defined as I'd like. That being said, I certainly haven't seen anyone do it better for a remotely similar price.

Source: Capterra
 

ben from Clymb Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Been using Klaviyo for the past 6 months and it has turned into my favorite email automation tool!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

fast support, tons of documentation!! Suggested campaigns - seemley integration with Woo Commerce!!

Cons

I was there was an agency login - my only complaint is just having to log in/out of accounts all day :)

Source: Capterra
 

Matt from Empire Skate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Love the customization available, and solid integration with Shopify

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has really helped with conversions by tracking and focussing on customer behaviour.

Pros

Tracks customer behaviour in real time. Great for personalization with dynamic content tags.
Integration with Shopify is awesome!

Cons

It takes a while to get your head around some of the settings and setting it up. To make the most of it, some basic coding knowledge will help. Otherwise, I would recommend getting an expert to help with setup.

Source: Capterra
 

Jessamin from Bug & Bean Kids
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Klaviyo is user friendly for first timers to email marketing & their customer service is outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well I am building my subscriber list which they say is super important for the growth of my company. I know that I will see the benefits and fruits of that they longer I do it. I am so new at it now. But I feel like I am pro by using this software which gives me confidence that I can do this!

Pros

There are so many things to like about Klaviyo! When first starting out I had no clue what I was doing. I really appreciated that they had all the basic emails already outlined for me. It made it so much easier for me. All I had to do was go in and change words and insert images if I wanted. I like the options that I can either use a template with HTML or just a simple text email and they have so many template options! I like that the whole process is guided and really easy to use. I don't ever have to worry if my emails are going to be sent or not. I love that they keep your customer in mind and they have a system in place to where they are not inundated with emails from you. They have a checklist to make sure that you got all the essentials in there before you send out an email and they will remind you if you didn't do something like use any links! I feel safeguarded from sending out a sub par email. I also love the analytics so I can see who has opened the email, clicked on links, made a purchase. And to top it all of they have amazing customer service. Have loved my experience with Klaviyo!

Cons

The only thing I can think of is the fine print at the bottom of emails with all the manage preferences, mailing address, unsubscribe copyright info etc I had to kind of put together myself. Which is not a big deal at all but it would be nice to have that as an included template. Also not sure how to manually send a campaign to someone new to my newsletter. Have to manually do that. It only sends the campaign to those currently on my newsletter but not future subscribers within a certain time frame.

Source: Capterra
 

Pawel from eStrategie

April 2017

April 2017

Powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Klaviyo for a couple of weeks now. We integrated our Prestashop store using custom integration. It's all well-documented so the integration module was ready in 2 or 3 days. We still need to overcome one minor issue but I hope it won't take long as the customer support is on it.

What I love most about Klaviyo is how deep we can go with triggering mails and flows. This is really powerful and it's really up to us how we make use of it.

The bottom line is that it really works. In the first 2 days after launching abandoned cart series we earned almost 1.2k in revenue from this campaign alone. The software literally pays for itself.

Also, integration with Optinmonster works like a charm and helps us with getting more e-mail leads.

Advice to Others

If you have ecommerce business, start using it ASAP. Otherwise you are leaving money on the table.

Source: Capterra
 

Michael from John Medeiros Jewelry Collections

April 2017

April 2017

Robust, customizable paltform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We found Klaviyo through working with Shopify. Previously used Mailchimp. While a lot of the email services provide similar capabilites, we found that Klaviyo was a more robust and powerful platform for tailoring the needs to our company. Endless and easy possibilities for finding the right audience or segment of our list market to with easy integration into Facebook marketing audiences make Klaviyo a winner! Only minor drawbacks would be that I prefer to be able to speak to someone on the phone for support, although the email responses have been fairly prompt. Also, the cost is a little high, but you get what you pay for.

Pros

Flexibility, developers keep adding new or updated capabilities, great metrics, scalable.

Cons

Higher cost than a lot of other services.

Source: Capterra
 

Jonathan from I Love Cat Socks
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Nice for Emailing Lots of People

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Klaviyo for a little while now, and it's pretty nice for emailing, especially if you have a decent sized list. It's simple to create templates, and they're almost constantly adding new features to improve the platform. Customer Service is great, too.
I wish the data reporting had an easier way to see custom info from the dashboard, but other than that it's great!

Pros

It's easy and simple to use, they have tons of resources and helpful tips to improve the efficacy of marketing efforts, and have stellar customer service. They are also constantly adding new features that are pretty sweet.

Cons

the reporting options could be a little more user friendly, like being able to set custom date ranges from the dashboard would be really nice to have.

Advice to Others

I've used certain ''other'' email platforms, and they make me angry after I've been spoiled by Klaviyo.

Source: Capterra
 

Alex from Crik Nutrition
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best Fit For Shopify I've Found

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm really happy after making the switch to Klaviyo for my Shopify site and would definitely recommend for anyone in e-commerce.

My motto for the year was to simplify everything, and switching to Klaviyo helped me accomplish this and streamline (un-complicate) my email system. There are a couple others out there that have a few more features like CRM, tagging, click triggers within emails, etc, but that isn't always totally necessary.

The deep integration Klaviyo has with Shopify is what ultimately made me switch and I'm glad I did. Their help desk is usually quick to respond, and always very helpful too.

Pros

Simple, deep integration with Shopify, quick and helpful support team, their blog is great, and support docs are very good as well.

Cons

Could use a couple more advanced features like tagging, click triggers in-email that trigger tags/segments, more robust CRM.

Advice to Others

I would highly suggest it. Especially if you're in e-commerce, and even more if you use Shopify.

I've tried 3 other systems and despite it not having a couple really advanced features I've seen before I would still highly recommend it to anyone.

Source: Capterra
 

Greg from Chaos & Harmony
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Just switched over

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have just recently migrated over to Klaviyo and to say I'm impressed would be an understatement, The out of the box functionality is great and the customer support is awesome (had a couple of teething problems - as you do) but the team at Klaviyo were easy to deal with and felt like they really want me to succeed.

Pros

ease of use,
customer support

Cons

no 24 hour support - I'm in a different time zone (& hemisphere) so sometimes having to wait for answers can get frustrating.

Advice to Others

If you're thinking about migrating over or starting new, do it.

Source: Capterra
 

Robbie from Varda Partners
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

The best email platform for eCommerce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Recently upgraded a client from Mailchimp to Klaviyo. The amazingness starts from the transition process which Klaviyo nearly handled 100%. Their API pulled our entire MC account down and recreated it within their system. Boom! Fully set up and ready to start emailing. We seriously got out our first email within a few days where we expected a setup time of weeks.

The UI is clean and simple to use for us on a daily basis. We send 6 custom emails a week so you can imagine is it quite the work. Klaviyo has made us much more efficient in getting those emails out.

We are just getting into the flows and automation. So any options and ways to deploy!

A must have if you send email and do ecommerce online.

Pros

Deliverability, UI, Support Team

Cons

None so far

Source: Capterra